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MEMBER SERVICES REPRESENTATIVE

Tallahassee, FL · On-site

Member Services Representative Talquin Electric Cooperative is seeking a professional and customer-focused Member Services Representative to assist members and support daily office operations. This ...

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Medicare Member Services Representative

Akron, OH · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

If interested in this Medicare Member Services Representative position APPLY NOW for IMMEDIATE consideration MEDICARE MEMBER SERVICES REPRESENTATIVE | DETAILS AND COMPENSATION: * Location: Akron OH ...

VASA Fitness

Member Services Representative

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Member Services Representative Reports To ... Member Services Team Lead Department: Member Services Location: Corporate Office (remote positions ...

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How much do lead member services representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for lead member services representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What does a lead member services representative do?

A Lead Member Services Representative oversees daily operations related to customer or member service within an organization, such as a bank, gym, or credit union. They assist members with inquiries, resolve complex issues, and ensure high-quality service. Additionally, they often supervise or train other member service representatives, monitor performance, and help implement service strategies. Their role is essential in maintaining member satisfaction and streamlining service processes.

What are the key skills and qualifications needed to thrive as a lead member services representative, and why are they important?

To thrive as a Lead Member Services Representative, you need strong customer service expertise, leadership abilities, and typically a background in business or a related field. Familiarity with customer relationship management (CRM) systems, membership databases, and office software is commonly required, and certifications in customer service or management can be beneficial. Excellent communication, problem-solving, and team coordination skills help you handle escalated issues and motivate team members. These skills ensure efficient operations, high member satisfaction, and effective team leadership within member-focused organizations.

How does a lead member services representative typically support team development and ensure high-quality service delivery?

A Lead Member Services Representative plays a key role in mentoring team members, providing guidance on best practices, and addressing escalated member concerns. They often facilitate regular training sessions, monitor performance metrics, and give constructive feedback to help the team grow. Additionally, they act as a liaison between front-line staff and management, ensuring that member feedback and operational challenges are communicated effectively. This collaborative approach not only improves service quality but also fosters a supportive team environment.

What is the difference between Lead Member Services Representative vs Member Services Representative?

AspectLead Member Services RepresentativeMember Services Representative
CredentialsHigh school diploma or equivalent; customer service experience; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, financial institutions, credit unionsCall centers, financial institutions, credit unions
Employer & IndustryFinancial services, credit unions, banksFinancial services, credit unions, banks
Search & Comparison IntentUnderstanding leadership roles, responsibilities, and qualificationsGeneral customer service duties and requirements

The main difference between a Lead Member Services Representative and a Member Services Representative lies in leadership responsibilities and experience. The Lead typically oversees team performance, provides training, and handles escalated issues, requiring additional leadership skills. Both roles operate in similar environments within financial institutions and require customer service experience. The Lead role often demands more experience and sometimes additional certifications, reflecting its supervisory nature.

What is a lead member services representative?

A lead member services representative is a customer service professional who supervises and assists a team of member services representatives. They handle complex member inquiries, ensure quality service, and often use customer relationship management (CRM) tools to track interactions. This role typically requires strong communication skills and knowledge of company policies and procedures.
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Lead Member Services Representative jobs near you
Infographic showing various Lead Member Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Services Representative

RxBenefits, Inc.

Birmingham, AL • On-site

Other

Re-posted 19 days ago

Job description

Founded in 1995, RxBenefits occupies a unique niche in the healthcare benefits industry as a strategic expert on pharmacy benefit procurement and administration. Staffed by veterans of the benefit and pharmacy industries, our first specializes in advocacy services for consultants on behalf of employers, employees, and their covered dependents. With our guidance and specialized expertise, clients maximize the value of their pharmacy benefits, enjoying a significant increase in services and cost savings. As a proven pharmacy partner, RxBenefits provides all pharmacy benefit manager (PBM) administrative services, ensures contract criteria and performance guarantees are met or exceed requirements, and produces quantitative results on the value of the offerings. Our firm is the only pharmacy administration company in the U.S. that brings award-winning service to employers while leveraging the industry-leading capabilities of top PBMs. RxBenefits serves a national client base from our headquarters in Birmingham, Alabama.
Member Services Representative
RxBenefits is hiring!
We are adding resources to the Member Services team in our Birmingham, AL headquarters.Member Services Representatives are an important first-line of contact with our customers, setting the tone for how our company and services are experiences. Member Services Representatives are a strong advocate and champion for our organization and they provide participants with the correct information at the right time to help them make better decisions about their benefits. The Member Services Representative promotes a positive team environment, continuously evaluating and identifying opportunities to drive process improvements that positively impact the participant experience and aligns to the goals and objectives of the company. Member Services Representatives use a variety of technological resources to make sure customers receive maximum satisfaction.
The essential job function requires working in an inbound call center environment answering calls in a professional manner and staying focused on building customer loyalty.
The essential characteristics of this position include: excellent communication skills (both written and verbal), the ability to interact and work effectively with coworkers and other departments, wanting to be part of a dynamic team with a positive can-do attitude, and being able to work within tight deadlines.
Job Responsibilities Include:
  • Professionally handle a high volume of complex inbound calls
  • Ensure questions and issues are resolved both promptly and accurately and in a manner, that the participants are able to understand while thoroughly and efficiently gathering information, assessing and fulfilling the caller's needs, and providing education along the way
  • Effectively handle complaints while consistently demonstrating behaviors that are respectful and contribute to good service.Must be able to maintain strict confidentiality of sensitive information.
  • Work collaboratively with internal and external business partners to provide solutions by taking responsibility for following through and bringing outstanding issues to closure on the initial contact with the participant.
  • Address customer issues and ensure effective and long-term problem resolution
  • Focus on "call quality" and "first call resolution" with each and every call.
  • Communicate with other professionals such as various PBM staff, pharmacy staff, pharmacists, medical office staff and/or physicians to resolve customer needs.
  • Partner with Account Management and Sales Staff to provide customers with excellent service.
  • Be a dedicated team member in our phone queue and a great team player with internal colleagues.
  • Provide information about company programs, products and services.
  • Learn multiple software systems to be able to service all clients and products

Required Skills / Experience Include:
  • High school diploma or equivalent required.Associate's or Bachelor's degree preferred
  • Previous call center experience required
  • Prior Member Services knowledge with a concentration in pharmacy experience preferred
  • The ability to think and act independently
  • Ability to identify process improvements
  • Excellent interpersonal skills for frequent interaction with members, managers, brokers, and vendors.
  • High degree of professionalism, with ability to interact effectively with employees at all levels
  • Knowledgeable in principals and protocols of phone etiquette and call center techniques
  • Excellent verbal and written communication skills
  • Proficiency with Microsoft Office products including Word and Excel, Internet, Outlook email
  • Demonstrates strong Member Services focus
  • Self-motivated, self-starter, with a positive personality
  • Good decision making ability and problem solving skills
  • Ability to work for extended periods of time wearing a headset in a call center environment
  • Ability to read, understand and adhere to standard company policies and procedures
  • Ability to remain positive in all situations with difficult customers.
  • Ability to handle non-routine customer calls
  • Ability to sell a product or service
  • Ability to adjust priorities and manage time wisely in a fast-paced environment
  • Ability to gather data, monitor processes, and seek continuous improvement opportunities
  • Knowledge of pharmacy processes and medical terminology
  • Strong organizational skills and extremely detail-oriented
  • Ability to work with multiple interruptions and tight deadlines

RxBenefits is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

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