ZipRecruiter

Log In

1

Lead Member Services Representative Jobs (NOW HIRING)

Planet Fitness

Member Services Representative

Sumter, SC

$10 - $10.50/hr

Wellness resources The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective ...

next page

Showing results 1-20

All JobsLead Member Services Representative Jobs

Lead Member Services Representative information

See salary details

$8

$15

$24

How much do lead member services representative jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for lead member services representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Lead Member Services Representative, and why are they important?

To thrive as a Lead Member Services Representative, you need strong customer service expertise, leadership abilities, and typically a background in business or a related field. Familiarity with customer relationship management (CRM) systems, membership databases, and office software is commonly required, and certifications in customer service or management can be beneficial. Excellent communication, problem-solving, and team coordination skills help you handle escalated issues and motivate team members. These skills ensure efficient operations, high member satisfaction, and effective team leadership within member-focused organizations.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, technical support managers, or roles in industries like finance or technology. These positions typically require advanced skills, certifications, and experience, and can offer salaries exceeding $70,000 annually depending on the industry and location.

What does a Lead Member Services Representative do?

A Lead Member Services Representative oversees daily operations related to customer or member service within an organization, such as a bank, gym, or credit union. They assist members with inquiries, resolve complex issues, and ensure high-quality service. Additionally, they often supervise or train other member service representatives, monitor performance, and help implement service strategies. Their role is essential in maintaining member satisfaction and streamlining service processes.

What jobs pay 2000 a day?

Jobs that pay around $2,000 a day typically include specialized roles such as high-level consultants, surgeons, corporate executives, or certain freelance professionals like software developers or project managers with extensive experience. These positions often require advanced skills, certifications, or significant responsibility, and may involve long hours or high-pressure environments.

How does a Lead Member Services Representative typically support team development and ensure high-quality service delivery?

A Lead Member Services Representative plays a key role in mentoring team members, providing guidance on best practices, and addressing escalated member concerns. They often facilitate regular training sessions, monitor performance metrics, and give constructive feedback to help the team grow. Additionally, they act as a liaison between front-line staff and management, ensuring that member feedback and operational challenges are communicated effectively. This collaborative approach not only improves service quality but also fosters a supportive team environment.

Is CSR a good entry level position?

A Lead Member Services Representative role is typically an advanced position that requires experience in customer service, communication, and problem-solving. Entry-level customer service roles can serve as good starting points for gaining relevant skills before advancing to such positions.

What job makes $10,000 a month without a degree?

A Lead Member Services Representative typically does not earn $10,000 a month without a degree, as this role usually offers lower salaries. High-paying jobs that can reach this level without a degree often include specialized sales, real estate brokers, or entrepreneurial ventures, but they generally require significant experience, skills, or certifications. Most roles with such income levels are in sales, business ownership, or highly skilled trades rather than entry-level customer service positions.

What is the difference between Lead Member Services Representative vs Member Services Representative?

AspectLead Member Services RepresentativeMember Services Representative
CredentialsHigh school diploma or equivalent; customer service experience; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, financial institutions, credit unionsCall centers, financial institutions, credit unions
Employer & IndustryFinancial services, credit unions, banksFinancial services, credit unions, banks
Search & Comparison IntentUnderstanding leadership roles, responsibilities, and qualificationsGeneral customer service duties and requirements

The main difference between a Lead Member Services Representative and a Member Services Representative lies in leadership responsibilities and experience. The Lead typically oversees team performance, provides training, and handles escalated issues, requiring additional leadership skills. Both roles operate in similar environments within financial institutions and require customer service experience. The Lead role often demands more experience and sometimes additional certifications, reflecting its supervisory nature.

More about Lead Member Services Representative jobs
What states have the most Lead Member Services Representative jobs? States with the most job openings for Lead Member Services Representative jobs include:
What job categories do people searching Lead Member Services Representative jobs look for? The top searched job categories for Lead Member Services Representative jobs are:
Lead Member Services Representative jobs near you
Infographic showing various Lead Member Services Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.
Member Services Representative

Member Services Representative

1st Advantage Federal Credit Union

Newport News, VA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Member Services Representative - Denbigh
Newport News, Virginia
1st Advantage Federal Credit Union is currently seeking a full time Member Services Representative to support our busy Denbigh branch. Scheduled hours will be 40 hours per week between the hours of 8:00 a.m. to 5:30 p.m. Monday through Friday and rotating Saturdays (twice a month) from 8:00 a.m. -12:30 p.m.
The Member Services Representative role is responsible for performing a broad variety of member service functions such as opening and closing accounts, opening or renewing certificate accounts, and assisting members with consumer loan requests. Support the performance goals set for the branch and credit union. Informs and advises members and potential members of credit union products and services and effectively refer members when products or services are handled in other areas or departments. Ensures that members and colleagues are promptly and professionally served by maintaining the standards set for the branch. Provides assistance in various areas of branch/retail operations as needed.
1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members.
We offer market competitive compensation and a generous benefit package:
  • Dollar-for-dollar matching 401(k) plan to 4% of earnings.
  • Choice of three medical plans
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Choice of two Dental plans
  • Vision
  • Basic Life amp; AD/D Insurance – no cost
  • Optional additional life insurance for colleagues, spouses, and children
  • Long-term Disability Insurance – no cost
  • Short-term Disability Insurance – no cost
  • Employee Assistance Program – no cost
  • Critical Illness, Accident, and Hospital Indemnity Plans
  • Generous paid time off accrual program
  • 11 Paid holidays
  • Pre-paid legal services
  • Pet Insurance
  • Discounts on consumer loans and mortgages, increases on savings products, and much more!
To be considered for this opportunity, please submit your fully completed application and resume through our website.
See below for full job description.
Member Services Representative Essential Functions amp; Responsibilities
  • Opens new accounts to include all checking, savings, certificates, trusts, business, and organizational accounts, confirming all proper documentation is used for account opening. Ensure that proper disclosures are provided in accordance with credit union policy. Accepts accountability, maintains accuracy, and ensures security of all negotiable items and privacy of our members. Completes all maintenance requests on member accounts in a timely manner.
  • Provide information to current, new, or potential members concerning membership eligibility, types of accounts, loan products, services, and member benefits. Actively listens to members and effectively offers appropriate products and services. Enhances credit union performance by increasing referral volume. Consistently meet or exceed performance goals established for the MSR I position.
  • Maintain a knowledge of and adhere to credit union policies and procedures, with particular attention to the Bank Secrecy Act and the Patriot Act.
  • Responsible for building and retaining current and potential membership. This could include making sales, courtesy calls in effort to retain current membership and bring in new business.
  • Perform other job-related duties as assigned to include Teller functions.
  • Ensures that member service functions are professionally delivered in a timely manner and that the credit union's professional reputation is maintained.
Performance Measurements
  • Member service functions are efficiently, effectively, and accurately performed in accordance with policies, procedures, and legal standards and security procedures.
  • Demonstrate proficient knowledge of credit union products and services, to include all types of account offerings and consumer lending products.
  • Develop knowledge of and consistently follow credit union product and services to include all types of account offerings and consumer lending products.
  • Consistently achieves goals established for position as documented on credit union scorecard.
  • To maintain a dependable record of attendance and timeliness.
  • Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun.
Qualifications:
Experience One year to three years of similar or related experience.
Education A high school education or GED.
Interpersonal Skills
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationship, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy, and tact in communication.

Other Skills
Basic knowledge of credit union information systems and accounting functions. Familiarity with position related laws and regulations such as Regulation CC, Truth in Savings, Bank Secrecy Act and The Patriot Act. Solid organizational skills. Possess excellent communication and public relation skills. Demonstrates a willingness to assist others.
Physical Requirements
Talking - Effective verbal communication to convey and acknowledge receiving detailed or important instructions accurately, loudly, or quickly.
Average Hearing - Able to hear average or normal conversations and receive ordinary information to communicate effectively.
Finger Dexterity - Using primarily just the fingers to make small movements such as typing, picking up small objects or pinching fingers together to use office equipment such as phones, computers, scanners and other office machinery.
Repetitive Motion - Movements frequently and regularly required using the wrists, hands, and/or fingers.
Average Visual Abilities - Average, ordinary visual acuity necessary to prepare or inspect documents, read email and computer screens, and operate office machinery.
Physical Strength - Sedentary work; sitting at a desk or workstation a majority of work hours. Exerts up to 25 lbs. of force occasionally and required to lift up to 25lbs.
Reaching and Stretching - reaching and stretching, below the shoulders, to access files, checks, documents, or office equipment on and across shelves, counters, and desks.
Work Environment Standard office work environment.
This Job Description is not a complete statement of all duties and responsibilities comprising this position.
Requirements: Offers of employment are contingent on a satisfactory criminal background and credit history check.
EOE/M/F/Disability/Vet
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Apply