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MEMBER SERVICES REPRESENTATIVE

Tallahassee, FL · On-site

Member Services Representative Talquin Electric Cooperative is seeking a professional and customer-focused Member Services Representative to assist members and support daily office operations. This ...

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Medicare Member Services Representative

Akron, OH · On-site

$19/hr

If interested in this Medicare Member Services Representative position APPLY NOW for IMMEDIATE consideration MEDICARE MEMBER SERVICES REPRESENTATIVE | DETAILS AND COMPENSATION: * Location: Akron OH ...

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Lead Member Services Representative information

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How much do lead member services representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for lead member services representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What does a lead member services representative do?

A Lead Member Services Representative oversees daily operations related to customer or member service within an organization, such as a bank, gym, or credit union. They assist members with inquiries, resolve complex issues, and ensure high-quality service. Additionally, they often supervise or train other member service representatives, monitor performance, and help implement service strategies. Their role is essential in maintaining member satisfaction and streamlining service processes.

What are the key skills and qualifications needed to thrive as a lead member services representative, and why are they important?

To thrive as a Lead Member Services Representative, you need strong customer service expertise, leadership abilities, and typically a background in business or a related field. Familiarity with customer relationship management (CRM) systems, membership databases, and office software is commonly required, and certifications in customer service or management can be beneficial. Excellent communication, problem-solving, and team coordination skills help you handle escalated issues and motivate team members. These skills ensure efficient operations, high member satisfaction, and effective team leadership within member-focused organizations.

How does a lead member services representative typically support team development and ensure high-quality service delivery?

A Lead Member Services Representative plays a key role in mentoring team members, providing guidance on best practices, and addressing escalated member concerns. They often facilitate regular training sessions, monitor performance metrics, and give constructive feedback to help the team grow. Additionally, they act as a liaison between front-line staff and management, ensuring that member feedback and operational challenges are communicated effectively. This collaborative approach not only improves service quality but also fosters a supportive team environment.

What is the difference between Lead Member Services Representative vs Member Services Representative?

AspectLead Member Services RepresentativeMember Services Representative
CredentialsHigh school diploma or equivalent; customer service experience; leadership skillsHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, financial institutions, credit unionsCall centers, financial institutions, credit unions
Employer & IndustryFinancial services, credit unions, banksFinancial services, credit unions, banks
Search & Comparison IntentUnderstanding leadership roles, responsibilities, and qualificationsGeneral customer service duties and requirements

The main difference between a Lead Member Services Representative and a Member Services Representative lies in leadership responsibilities and experience. The Lead typically oversees team performance, provides training, and handles escalated issues, requiring additional leadership skills. Both roles operate in similar environments within financial institutions and require customer service experience. The Lead role often demands more experience and sometimes additional certifications, reflecting its supervisory nature.

What is a lead member services representative?

A lead member services representative is a customer service professional who supervises and assists a team of member services representatives. They handle complex member inquiries, ensure quality service, and often use customer relationship management (CRM) tools to track interactions. This role typically requires strong communication skills and knowledge of company policies and procedures.
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Lead Member Services Representative jobs near you
Infographic showing various Lead Member Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Services Rep

Fitness Holdings North East LLC

Somerset, NJ • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Crunch Fitness Member Services Representative

Are you looking for a career opportunity in one of the fastest growing fitness clubs? Crunch Fitness is now accepting applications for qualified, professional, & career minded Member Services Representatives that are ready to change lives, be a part of a team and grow personally within a premier organization. With 22 locations, currently and 50 locations planned, this position offers tremendous opportunity for growth & career advancement.

The Member Services Representative will be responsible for:

  • Membership Sales
  • Greeting all members and guests
  • Checking in members, answer phones, make sales calls
  • Assisting in maintaining cleanliness
  • Following policies and procedures

The Ways You Benefit:

  • If full time, benefits include: medical, dental, vision, life and short term disability
  • 401k plan with an employer match
  • Paid time off and Holidays
  • Exciting team environment
  • Growth opportunity in a rapidly growing company
  • Free Crunch Fitness membership

If you're ready to stop looking for a job and ready to begin a CAREER then now is the time to contact Crunch. Please submit a copy of your resume along with a cover letter specifically describing how you will be the next person responsible for taking our team to all new levels.

Please understand any and all generic job solicitations will not be reviewed.

Requirements:

  • CPR/AED Certified
  • A desire for personal growth
  • Team oriented individual
  • Outgoing Personality
  • Organized
  • Service minded
  • Professional
  • Be willing to go above and beyond
  • Efficient and effective communication skills

Apply