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Lead Implementation Consultant Jobs (NOW HIRING)

RouteGenie

Implementation Consultant

Nashville, TN · On-site

$65K - $75K/yr

As an Implementation Consultant, you'll manage end-to-end implementation projects, provide ... Lead implementation projects with new customers from contract signature through successful ...

Cypress HCM

Implementation Consultant

Chicago, IL · Hybrid

$43 - $48.41/hr

Lead customers through defined implementation engagements, acting as a short-term consultant ... focused on change management, stakeholder alignment, and solution adoption. * Execute and adapt ...

Pavago

Implementation Consultant

Implementation Consultant (SaaS, Technical Project Management, System Deployments) - Remote Position Type: Full-Time, Remote About the Role We're hiring an Implementation Consultant to lead end-to ...

Cypress HCM

Implementation Consultant

New York, NY · Hybrid

$48.41 - $51.50/hr

Lead customers through defined implementation engagements, acting as a short-term consultant ... focused on change management, stakeholder alignment, and solution adoption. * Execute and adapt ...

Deluxe

Implementation Consultant

Fort Worth, TX

As an Implementation Consultant at Deluxe you will have a key role in delivering value to our ... You will lead multiple customer implementation projects simultaneously by combining deep product ...

New

Deluxe

Implementation Consultant

Atlanta, GA · On-site

As an Implementation Consultant at Deluxe you will have a key role in delivering value to our ... You will lead multiple customer implementation projects simultaneously by combining deep product ...

New

Documo

Implementation Consultant

Lead post-sales onboarding and implementation of Documo products * Configure solutions to meet ... in technical consulting, solutions consulting, or implementation of SaaS products * Strong ...

Planful

Implementation Consultant

About the Role The Implementation Consultant plays a critical role in delivering exceptional ... Lead customer and partner enablement sessions, including training, knowledge transfer, and post ...

Ts Imagine

Implementation Consultant

New York, NY · On-site +1

$100K - $125K/yr

Implementation Consultants own the project delivery lifecycle for new RiskSmart client ... and lead a project Kick-off with new clients and internally to transfer knowledge from sales ...

Itron, Inc

Lead the technical implementation workstream for enterprise customer deployments from kickoff through golive, demonstrating accountability for delivery quality and outcomes * Conduct technical ...

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Lead Implementation Consultant information

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$44.5K

$113K

$191K

How much do lead implementation consultant jobs pay per year?

As of Aug 8, 2026, the average yearly pay for lead implementation consultant in the United States is $112,972.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $148,000.00 per year, depending on experience, location, and employer.

How does a lead implementation consultant typically collaborate with clients and internal teams during a project rollout?

A Lead Implementation Consultant plays a central role in bridging communication between clients and internal teams such as developers, project managers, and support staff. They are responsible for gathering client requirements, translating them into actionable plans, and ensuring alignment among all stakeholders throughout the project lifecycle. Regular meetings, status updates, and hands-on workshops are common to address challenges and adapt strategies as needed. By fostering strong relationships and clear communication, the Lead Implementation Consultant ensures successful, on-time project delivery that meets client objectives.

What does a lead implementation consultant do?

A Lead Implementation Consultant is responsible for overseeing and managing the deployment of software or systems for clients. They work closely with customers to understand their requirements, design tailored solutions, and ensure a smooth transition from the old system to the new one. This role typically involves project management, technical expertise, training end-users, and resolving any issues that arise during the implementation process. Lead Implementation Consultants also coordinate with internal teams and stakeholders to meet project deadlines and ensure client satisfaction.

What are the key skills and qualifications needed to thrive as a lead implementation consultant, and why are they important?

To thrive as a Lead Implementation Consultant, you need expertise in project management, business analysis, and process optimization, often supported by a relevant bachelor's degree and experience in consulting or technology solutions. Familiarity with enterprise software (such as ERP or CRM systems), project management tools (like Jira or MS Project), and certifications such as PMP or Six Sigma are commonly required. Outstanding communication, problem-solving, and stakeholder management skills help build client trust and facilitate successful change adoption. These skills and qualities are crucial for ensuring seamless software implementations that meet business objectives and deliver value to clients.

What is the difference between Lead Implementation Consultant vs Implementation Consultant?

AspectLead Implementation ConsultantImplementation Consultant
CredentialsTypically requires experience, certifications like PMP or relevant industry-specific credentialsRequires similar certifications, often entry to mid-level experience
Work EnvironmentLeads projects, manages teams, interacts with clientsSupports project tasks, works under supervision, assists in implementation
Employer & Industry UsageUsed in consulting firms, tech, and enterprise software industriesCommon across similar industries, often entry to mid-level roles

The Lead Implementation Consultant generally has more experience, manages projects and teams, and interacts directly with clients. Implementation Consultants support project tasks and assist senior staff. Both roles require relevant certifications and industry experience, but the Lead role involves greater responsibility and leadership.

More about Lead Implementation Consultant jobs
What job categories do people searching Lead Implementation Consultant jobs look for? The top searched job categories for Lead Implementation Consultant jobs are:
Lead Implementation Consultant jobs near you
Infographic showing various Lead Implementation Consultant job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $112,972 per year, or $54.3 per hour.

Implementation Consultant

RouteGenie

Nashville, TN • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

About RouteGenie
RouteGenie is a modern, all-in-one software platform designed for medical transportation providers, brokers, and health systems. We help businesses streamline and automate routing, scheduling, dispatching, billing, and fleet management-empowering them to reduce costs, improve on-time performance, and deliver better service to their customers and communities.
We're seeking an Implementation Consultant to join our Customer Success team and serve as the primary guide for new customers during their implementation journey. In this role, you'll manage the customer relationship from contract signature through go-live, ensuring customers successfully adopt our platform and achieve early wins that set the foundation for long-term success.
As an Implementation Consultant, you'll manage end-to-end implementation projects, provide consultative support & lead hands-on training calls, and act as customers' primary point of contact until their successful go-live date. This is an excellent opportunity for someone who's passionate about helping customers succeed and wants to develop expertise in SaaS implementation methodology.
This is a hybrid position located in Nashville, TN (Monday-Friday). The salary range is $65,000 - $75,000, based on experience. Expect a dynamic schedule with approximately 50% monthly travel, providing the opportunity to work directly with our customers across various locations.
What You'll Do
Customer Onboarding & Training
  • Lead implementation projects with new customers from contract signature through successful implementation, understanding their business needs and configuring the platform accordingly
  • Drive rapid and successful system adoption by guiding customers through go-live and ensuring quick time-to-value.
  • Track implementation progress against go-live targets and adjust plans proactively when timelines or customer needs shift
  • Conduct live training sessions, on-site and remotely, on product functionality, adapting your approach to different customer needs and technical comfort levels
  • Develop customized onboarding plans based on customer size, complexity, and use case
  • Create and maintain customer-facing documentation, quick reference guides, and training materials

Technical Configuration & Support
  • Set up and configure customer accounts based on our customers' business requirements
  • Troubleshoot technical issues during the implementation phase and coordinate with product & engineering when needed
  • Document technical requirements and clearly communicate that information cross-functionally in an organized manner
  • Maintain accurate and up-to-date customer records in the CRM, ensuring timely updates of account information and project progress

Relationship Management
  • Build & manage strong relationships with customers during their first 90 days through go-live
  • Identify and address product adoption roadblocks proactively, escalating to the team when needed
  • Gather customer feedback on the onboarding process and identify opportunities for improvement
  • Serve as the customer advocate internally, ensuring their needs and timelines are effectively communicated to product & support teams

Process Improvement
  • Contribute to the evolution of implementation best practices and playbooks
  • Identify patterns in customer questions and create resources to address common challenges
  • Track implementation metrics and identify opportunities to improve time-to-value
  • Participate in team knowledge-sharing sessions and stay current on product updates
  • Build processes and content to continuously educate and train customers on new or underutilized features

What We're Looking For
Required Qualifications
  • Bachelor's degree or equivalent practical experience
  • 2-4 years of experience in customer-facing roles (customer implementation, account management, training, support, or similar)
  • Strong technical aptitude with ability to quickly learn new software platforms
  • Excellent written and verbal communication skills with ability to explain technical concepts to non-technical audiences
  • Demonstrated problem-solving skills and ability to think critically under pressure
  • Exceptional organizational skills with ability to manage multiple customer implementations simultaneously
  • Proficiency with Google Workspace Suite

Preferred Qualifications
  • Experience with SaaS products or enterprise software, healthcare SaaS a plus
  • Background in customer implementation, project management, or training
  • Familiarity with CRM systems (Salesforce, HubSpot) or project management tools
  • Experience working directly with customers and managing your own schedule of calls

Why You'll Love Working Here
  • Customer-First Approach: From initial implementation through long-term support, our team builds solutions to support our customers for the long term. Proven Results, Fast Innovation: Our platform empowers customers to complete more trips with the same fleet, cut down on no-shows, and improve billing accuracy. We are continuously innovating and investing in our platform so our customers can improve their operations.
  • Culture of Collaboration & Improvement: You'll work alongside a team of passionate problem-solvers who share knowledge freely, celebrate wins together, and push each other to do their best work.
  • Room to Grow: At RouteGenie, you'll have opportunities to expand your skills, take on new challenges, and innovate in a fast-moving environment where your contributions truly matter.

Benefits & Perks
We know great work starts with a supportive environment. Here's what we offer:
  • Competitive pay with an annual bonus opportunity
  • Health, dental, and vision insurance
  • Paid time off, holidays, and flexible core business hours
  • 401(k) retirement plan with company contribution
  • Company paid parking in a covered parking garage
  • Professional development opportunities, including training and conferences
  • A collaborative, mission-driven culture where your impact is seen and valued

Ready to Join Us?
At RouteGenie, your efforts will directly support our mission to connect people and care by powering the technology that moves them. If you're ready to bring your skills to a collaborative, fast-moving team, we'd love to hear from you-apply today!

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