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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - VIRTUAL - US Colorado 

Division: Solutions 
Job Posting Title: Senior Manager, Launch Operations 
Time Type: Full Time

Location: Cincinnati, OH Metro / Salt Lake City, UT Metro / Dallas, TX Metro/Chicago, Il Metro

Travel: Frequent travel across the distribution network (50-75%)

Position Summary:

Customer Scope & Change Management: Lead execution of customer-driven changes including expansions, new processes, and network adjustments

Process Launch: Deployment of systems, SOPs, and standardized workflows (GXD, Blue Yonder, etc.)

Site Launch: End-to-end facility startup including readiness, staffing, go-live execution, and stabilization

Scope of Responsibility

The Senior Manager, Launch Operations will work across traditional project management and operations duties to enable rapid, sustainable site-launches within North American Contract Logistics. This leader is responsible for leading the end-to-end startup, stabilization, and performance ramp of new and expanding facilities across the Contract Logistics network. This role drives operational readiness, launch standardization, and operational excellence (launch site) while partnering cross-functionally with internal teams, customers, and site leadership.

This leader will own launch playbook-delivery, execution timelines, and post-launch performance to ensure sites meet safety, service, inventory & quality, and financial targets from day one. While simultaneously supporting the build-out of high-velocity launch solutions across Contract Logistics.

This role extends beyond site startup to include process deployment and customer-driven change management across the network.

Key Responsibilities

Launch Execution & Site Startup

Lead full site-launch lifecycle, from pre-launch planning through go-live and stabilization

Develop and execute launch plans including site infrastructure, staffing, training, layout readiness, and SOP deployment

Coordinate cross-functional teams to ensure launch readiness

Serve as the primary point of contact for launch activities and escalations

Operational Readiness & Standardization

Ensure SOPs are implemented and validated prior to go-live

Drive consistency across sites through standardized processes and reporting

Partner with Shared Services teams to implement best practices

Validate system readiness across platforms (GXD, Blue Yonder, CargoWrite, etc.)

Performance & Stabilization

Own site ramp performance post-launch ensuring KPI achievement

Monitor throughput, safety, inventory & quality, service SLAs, and financial performance

Conduct regular site-performance reviews and drive corrective actions, working hands-on wherever necessary

Leadership & Stakeholder Management

Partner effectively with local and central stakeholders

Interface directly with customers, serving as one of the primary points of contact during launch activities, in conjunction with internal stakeholders

Drive tactical execution while also providing executive-level updates throughout launch activities, inclusive of project and task status, operational performance, and proactive risk identification

Risk Management & Problem Solving

Proactively identify risks and develop mitigation strategies

Ensure compliance with safety and operational standards

Qualifications

Required

7-10+ years in operations, supply chain, or related field

Experience leading multi-site or large-scale operations

Proven experience launching new facilities

Strong knowledge of operational systems and tools

Experience managing KPIs and financial performance

Preferred

Experience with large enterprise customers

Background in multi-site operations

Lean / Six Sigma certification

Key Competencies

Execution Excellence

Structured Problem Solving

Leadership & Influence

Standardization Mindset

Customer Focus

Work Environment & Travel

50-75% travel depending on launch schedule

Ability to support multiple site launches

Flexible schedule during critical periods

Success Metrics

Launch milestone-achievement, on time and within budget

Achievement of performance, safety, inventory & quality, and service targets

Development and implementation of standardized launch playbook

Continuous improvement activities and results, focused on launch-related defects and disruptions

For this position, the expected base pay range is $102,560.00 - $128,200.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.DSV - Global transport and logisticsWorking at DSV means playing in a different league.As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.Start here. Go anywhereVisit dsv.com and follow us on LinkedIn and Facebook.