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L2 Engineer Jobs (NOW HIRING)

Altair Engineering

CAE Engineer L2

Raymond, OH · On-site

Our client in Raymond, OH is looking for a CAE Engineer L2. This is a contract position. What You Will Do: Seeking a highly skilled CFD Simulation Engineer with a strong background in Conjugate Heat ...

Altair Engineering, Inc.

Our client in Raymond, OH is looking for a CAE Engineer L2. This is a contract position. What You Will Do: Seeking a highly skilled CFD Simulation Engineer with a strong background in Conjugate Heat ...

AgreeYa Solutions

L2 Cloud Support Engineer

Westerville, OH · Hybrid

$54 - $72.25/hr

L2 Cloud Support Engineer Job Location :: Westerville OH (Onsite) Shift Time : 02:00 PM to 11:00 PM EST Description: AgreeYa is a global Systems Integrator and is seeking an experienced, Cloud ...

AgreeYa Solutions

L2 Cloud Support Engineer

Phoenix, AZ · Hybrid

$55.25 - $74/hr

Job Title: L2 Cloud Support Engineer Job Location: Phoenix AZ | Onsite 5 days a week Shift time :: 02:00 PM to 11:00 PM Description: AgreeYa is a global Systems Integrator and is seeking an ...

L2 Cyber Solutions

FinOps Engineer/Analyst

Greenbelt, MD · On-site

$160K - $220K/yr

L2 Cyber Solutions is seeking a consultant-level FinOps Engineer/Analyst to support the Office of Geostationary Earth Orbit Observations (GEO), a high-impact joint initiative between NOAA and NASA.

SRI Tech Solutions

NOC Lead Engineer

Grand Rapids, MI

$94.20K - $130K/yr

Lead daily NOC operations and mentor L1/L2 engineers. * Act as the escalation point for complex network incidents. * Manage P1/P2 outages, bridge calls, and incident coordination. * Troubleshoot ...

L2 Cyber Solutions

FinOps Engineer/Analyst

Greenbelt, MD · Hybrid

$160K - $220K/yr

L2 Cyber Solutions is seeking a consultant-level FinOps Engineer/Analyst to support the Office of Geostationary Earth Orbit Observations (GEO), a high-impact joint initiative between NOAA and NASA.

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L2 Engineer information

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$39K

$101.8K

$137.5K

How much do l2 engineer jobs pay per year?

As of May 31, 2026, the average yearly pay for l2 engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an L2 Engineer, and why are they important?

To thrive as an L2 Engineer, you need strong problem-solving skills, in-depth technical knowledge of operating systems and networks, and typically a relevant degree or equivalent experience. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA Network+ or Microsoft Certified Solutions Associate are often required. Excellent communication, patience, and teamwork abilities help you effectively resolve issues and support end-users. These skills ensure prompt and accurate incident resolution, minimizing downtime and maintaining high service quality.

How does an L2 Engineer typically collaborate with other IT support tiers and teams?

As an L2 Engineer, you'll frequently collaborate with both L1 support staff and higher-level engineers to resolve complex technical issues. You'll often receive escalated tickets from L1, requiring you to diagnose and troubleshoot problems that couldn't be resolved at the initial support level. Regular communication with L3 engineers or specialized teams may be necessary for particularly challenging issues, and you'll also document solutions and share knowledge with colleagues to improve the overall efficiency of the support process. This collaborative environment helps ensure seamless IT operations and professional growth through knowledge sharing.

What are L2 Engineers?

L2 Engineers, or Level 2 Engineers, are IT professionals who provide intermediate technical support and troubleshooting for hardware, software, and network issues that cannot be resolved by the first level (L1) support team. They have deeper technical expertise and often handle more complex incidents, perform root cause analysis, and may escalate critical problems to Level 3 (L3) engineers if necessary. L2 Engineers play a key role in maintaining system stability and ensuring customer satisfaction by resolving escalated technical issues efficiently.

What is the difference between L2 Engineer vs L3 Engineer?

AspectL2 EngineerL3 Engineer
CredentialsTypically requires a relevant technical degree or certifications, such as CompTIA or Cisco certificationsSame as L2, often with additional certifications or specialized training
Work EnvironmentSupports day-to-day operations, handles escalated issues, and performs routine troubleshootingHandles complex problems, designs solutions, and mentors L2 engineers
Employer & Industry UsageCommon in IT, networking, and technical support roles across various industriesOften found in larger organizations with structured support tiers

In summary, L2 Engineers focus on resolving routine and escalated technical issues, while L3 Engineers handle complex problems, system design, and mentorship. The roles are part of a tiered support structure, with L3 providing advanced expertise.

More about L2 Engineer jobs
What job categories do people searching L2 Engineer jobs look for? The top searched job categories for L2 Engineer jobs are:
L2 Engineer jobs near you
Infographic showing various L2 Engineer job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, 3% Part Time, and 5% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $101,752 per year, or $48.9 per hour.

Avaya & NICE Engineer (L1/L2 Support)

RPA Infotech Digital Inc.

Manhattan, NY

Other

Posted 2 days ago

Job description

Job Description – Avaya & NICE Engineer (L1/L2 Support)

Position Title: Avaya Engineer – L1/L2 Support

Number of Positions: 2

Location: Preferred 1 based out of US and backed by 1 resource offshore (India/Philippines)

Hours of Operations:  Mon-Fri 8 AM to 5 PM Eastern (May require participation in after-hours maintenance windows as needed)

 

Position Summary

 

We are seeking a detail-oriented and proactive Avaya Engineer (L1/L2) to support day-to-day administration and operational activities across Avaya telephony and contact center environments. The role will primarily focus on provisioning and administration tasks including Avaya station builds, user configuration, NICE platform administration, and support for related communication technologies.

The ideal candidate will have hands-on experience with Avaya systems, strong troubleshooting skills, and the ability to manage routine administrative requests in a fast-paced enterprise environment.

Key Responsibilities

 

  • Build, configure, and administer Avaya stations/endpoints
  • Perform MACD activities (Moves, Adds, Changes, Deletes) within Avaya environments
  • Administer and maintain NICE recording and workforce management integrations
  • Support user onboarding, extension provisioning, and telephony profile configuration
  • Configure hunt groups, vectors, skills, trunks, and routing updates as required
  • Provide L1/L2 operational support for Avaya voice infrastructure and contact center technologies
  • Monitor system performance and escalate complex issues to senior engineering teams when necessary
  • Maintain accurate documentation of system changes, configurations, and support activities
  • Support ticket queues and ensure timely resolution of incidents and service requests
  • Coordinate with telecom, network, security, and business teams for implementation activities
  • Assist with testing and validation during upgrades, migrations, or maintenance activities
  • Support additional voice and contact center products/tools as required

Preferred Qualifications

  • Experience with Avaya Contact Center or Avaya Experience Platform
  • Knowledge of SIP, VoIP, and telephony networking fundamentals
  • Exposure to additional workforce optimization or call recording tools
  • Avaya certifications are a plus

Apply