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L1 Support Jobs (NOW HIRING)

Medsender

Customer Support Specialist

New York, NY · On-site +1

$60K - $80K/yr

Position Overview We're seeking a Customer Support Specialist to own frontline (L1) support for Medsender. You'll help customers navigate workflows, resolve common issues, and triage product bugs for ...

TEKsystems

Sap Support Specialist

Marshall, MI

$40 - $75/hr

Description SAP L1 Production Support Specialist About the Role As the SAP L1 Production Support Specialist, you will own the end-to-end coordination of SAP S/4HANA Public Cloud initiatives across ...

TEKsystems

Sap Support Specialist

Marshall, MI

$40 - $75/hr

Description SAP L1 Production Support Specialist About the Role As the SAP L1 Production Support Specialist, you will own the end-to-end coordination of SAP S/4HANA Public Cloud initiatives across ...

Comfort Systems USA, Inc.

This role acts as an escalation point for L1 support and works closely with infrastructure, application, and security teams to resolve incidents and implement system improvements. Key ...

HappyCo

Level 2 Support Representative

$18.50 - $24.75/hr

The Position As a Level 2 Support Representative at HappyCo, you will play a critical role in ... Act as a product and workflow expert for L1 agents and internal teams * Host live troubleshooting ...

HappyCo

Level 2 Support Representative

$18.50 - $24.75/hr

The Position As a Level 2 Support Representative at HappyCo, you will play a critical role in ... Act as a product and workflow expert for L1 agents and internal teams * Host live troubleshooting ...

HAPPYCO INC

Level 2 Support Representative

$18.50 - $24.75/hr

The Position As a Level 2 Support Representative at HappyCo, you will play a critical role in ... Act as a product and workflow expert for L1 agents and internal teams * Host live troubleshooting ...

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L1 Support information

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How much do l1 support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for l1 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between L1 Support vs L2 Support?

AspectL1 SupportL2 Support
ResponsibilitiesInitial troubleshooting, basic issue resolution, customer communicationAdvanced troubleshooting, complex issue resolution, technical analysis
Skills & CertificationsBasic technical knowledge, customer service skills, often no formal certificationsDeeper technical expertise, certifications like CompTIA, Cisco, or vendor-specific
Work EnvironmentHelpdesk, call centers, support desksSpecialized support teams, escalation points
Interaction with UsersDirect contact, first point of contactLimited direct contact, handles escalated issues

In summary, L1 Support handles basic customer issues and initial troubleshooting, while L2 Support deals with more complex technical problems requiring deeper expertise. Both roles are essential in a support hierarchy, with L1 Support serving as the first line of contact and L2 Support providing advanced technical assistance.

What is a L1 support job?

A Level 1 (L1) support job involves providing initial technical assistance to users, troubleshooting basic hardware and software issues, and escalating more complex problems to higher support levels. L1 support technicians typically use remote tools, follow predefined procedures, and require good communication skills. The role often serves as the first point of contact in IT support teams.

What cities are hiring for L1 Support jobs?

Cities with the most L1 Support job openings:

What states have the most L1 Support jobs?

States with the most job openings for L1 Support jobs include:

What are popular job titles related to L1 Support jobs?

For L1 Support jobs, the most frequently searched job titles are:

Infographic showing various L1 Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Customer Support Specialist

New York, NY • On-site, Remote

Medsender
Health Care and Social Assistance • 1 - 10 employees
Learn more about Medsenderexternal

$60K - $80K/yr

Full-time

Medical

Re-posted 22 days ago

Job description

Position Overview
We're seeking a Customer Support Specialist to own frontline (L1) support for Medsender. You'll help customers navigate workflows, resolve common issues, and triage product bugs for escalation-while improving documentation and support operations over time. This is a full-time, salaried (40 hrs/week) position and a great fit for someone who is proactive, detail-oriented, and excited to learn quickly in a fast-moving startup environment.
This role is not a call-center environment. It's a high-ownership position with close collaboration across Product and Engineering, and strong growth potential over time.
Pivotal Responsibilities
  • Own the support queue (L1): Respond to customer questions and issues with urgency, clarity, and empathy via email/chat (and occasional Zoom as needed).
  • Troubleshoot and resolve issues: Guide customers step-by-step through Medsender workflows, identify user errors vs. product bugs, and deliver practical solutions or workarounds.
  • Escalate effectively to Engineering/Product: When an issue requires deeper investigation, escalate with high-quality detail (clear repro steps, screenshots/context, expected vs. actual behavior, customer impact, and priority).
  • Support onboarding and training (as needed): Help new users become confident in Medsender through lightweight walkthroughs and best practices.
  • Improve documentation and self-serve resources: Create and maintain help articles, internal runbooks, templates, and macros to reduce repeat questions and speed up resolution.
  • Contribute to support operations: Help refine tagging, routing, escalation paths, and simple reporting on trends (top issues, recurring bugs, feature gaps).
  • Operate in a HIPAA-aware environment: Handle sensitive information appropriately and follow minimum-necessary practices.

Essential Qualifications
  • Excellent written communication and strong customer empathy-you can explain things clearly and calmly.
  • Strong attention to detail and a structured approach to problem-solving.
  • High ownership and follow-through: you take responsibility for driving issues to resolution.
  • Comfort learning new software quickly and adapting as the product evolves.
  • Prior customer-facing experience (support, operations, campus role, hospitality/retail, internships) is a plus, but we welcome exceptional new grads with evidence of grit, organization, and fast learning.
Bonus Points
  • Comfort with basic technical concepts like APIs/webhooks, browser troubleshooting, or reading logs (not required).
  • Experience supporting a SaaS product, onboarding/training users, or working in healthcare workflows.

Why You Should Choose Medsender
  • Work on a product customers rely on daily-and see your impact immediately.
  • Join a team that values speed, clarity, and strong execution.
  • Learn quickly in a high-growth environment with meaningful ownership.
  • Competitive compensation, benefits, and a flexible work environment.
  • Clear growth paths over time into Support Ops, Customer Success, Implementations, or more technical support roles.

Apply