... L1 Help Desk Technician, you will serve as the first line of technical support-helping end users ... and file migrations-to L2+ engineers. Follow documented SOPs and contribute to internal ...
... L1 Help Desk Technician, you will serve as the first line of technical support-helping end users ... and file migrations-to L2+ engineers. Follow documented SOPs and contribute to internal ...
... L1 Help Desk Technician, you will serve as the first line of technical support-helping end users ... and file migrations-to L2+ engineers. Follow documented SOPs and contribute to internal ...
... L1 Help Desk Technician, you will serve as the first line of technical support-helping end users ... and file migrations-to L2+ engineers. Follow documented SOPs and contribute to internal ...
... L1 Help Desk Technician, you will serve as the first line of technical support-helping end users ... and file migrations-to L2+ engineers. Follow documented SOPs and contribute to internal ...
... L1 Help Desk Technician, you will serve as the first line of technical support-helping end users ... and file migrations-to L2+ engineers. Follow documented SOPs and contribute to internal ...
Application Support Engineer (L1 & L2 Support) Location: Norton, Boston, MA (3 Days Onsite) Job Type: Contract / Full-Time Experience: 6-10+ Years Job Overview We are seeking an experienced ...
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Application Support Engineer (L1 & L2 Support) Location: Norton, Boston, MA (3 Days Onsite) Job Type: Contract / Full-Time Experience: 6-10+ Years Job Overview We are seeking an experienced ...
As an L2 engineer, you will work closely with L1 support, engineering teams, and end customers to resolve functional and technical issues related to APIs, integrations, and process flows in live ...
Quick apply
As an L2 engineer, you will work closely with L1 support, engineering teams, and end customers to resolve functional and technical issues related to APIs, integrations, and process flows in live ...
L1 Support Engineer Location: Dallas, TX / Austin, TX (Onsite Only) Rate : C2C for Junior position (2-5 Years experience) C2C for Mid Level position (5-8 Years' experience) for Senior (8+ Years ...
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L1 Support Engineer Location: Dallas, TX / Austin, TX (Onsite Only) Rate : C2C for Junior position (2-5 Years experience) C2C for Mid Level position (5-8 Years' experience) for Senior (8+ Years ...
As an L2 engineer, you will work closely with L1 support, engineering teams, and end customers to resolve functional and technical issues related to APIs, integrations, and process flows in live ...
Quick apply
As an L2 engineer, you will work closely with L1 support, engineering teams, and end customers to resolve functional and technical issues related to APIs, integrations, and process flows in live ...
L2 Desktop Support Engineer - Green Bay, WI (Onsite, Long-Term Contract)
Green Bay, WI · On-site
$20 - $25/hr
L2 Desktop Support Engineer Locations: Green Bay, WI (Onsite from Day 1) Duration: Long Term ... Act as an escalation point for L1 support technicians, providing guidance and resolving issues that ...
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L2 Desktop Support Engineer - Green Bay, WI (Onsite, Long-Term Contract)
Green Bay, WI · On-site
$20 - $25/hr
L2 Desktop Support Engineer Locations: Green Bay, WI (Onsite from Day 1) Duration: Long Term ... Act as an escalation point for L1 support technicians, providing guidance and resolving issues that ...
L2 Desktop Support Engineer
New York, NY · On-site
Job Title : L2 Desktop Support Engineer Location :: NYC AND Scottsdale AZ Onsite Duration ... Collaborate with L1 support, systems, network, security and operations teams to ensure seamless ...
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L2 Desktop Support Engineer
New York, NY · On-site
Job Title : L2 Desktop Support Engineer Location :: NYC AND Scottsdale AZ Onsite Duration ... Collaborate with L1 support, systems, network, security and operations teams to ensure seamless ...
L1 DC Technician
Sparks, NV · On-site
L1 DC Technician Location : Onsite - Sparks, NV What are the top 3 skills required for this role ... eyes support for remote engineers Execute tasks such as: Cable reseating Power cycling devices ...
L1 DC Technician
Sparks, NV · On-site
L1 DC Technician Location : Onsite - Sparks, NV What are the top 3 skills required for this role ... eyes support for remote engineers Execute tasks such as: Cable reseating Power cycling devices ...
L2 Desktop Support Engineer
Princeton, IN · On-site
$55K - $65K/yr
The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce ... Engineering team and operates as a second level of support after basic user-level Remote Support ...
L2 Desktop Support Engineer
Princeton, IN · On-site
$55K - $65K/yr
The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce ... Engineering team and operates as a second level of support after basic user-level Remote Support ...
L1-level network troubleshooting and resolution for LAN Connectivity * Hands & feet support to the ... Engineers are expected to bring their own protective eyewear and composite-toed shoes. * All ...
L1-level network troubleshooting and resolution for LAN Connectivity * Hands & feet support to the ... Engineers are expected to bring their own protective eyewear and composite-toed shoes. * All ...
L1 level network troubleshooting and resolution for LAN Connectivity * Hands & feet support to ... Engineers are expected to bring their own protective eyewear and composite-toed shoes. * All ...
L1 level network troubleshooting and resolution for LAN Connectivity * Hands & feet support to ... Engineers are expected to bring their own protective eyewear and composite-toed shoes. * All ...
Cloud Engineer in New York, NY 10172
New York, NY · On-site
$75/hr
We are seeking a proactive and detail-oriented Databricks L1 Support Engineer to join our team. In this role, you will collaborate closely with application teams to build and deploy Data Landing ...
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Cloud Engineer in New York, NY 10172
New York, NY · On-site
$75/hr
We are seeking a proactive and detail-oriented Databricks L1 Support Engineer to join our team. In this role, you will collaborate closely with application teams to build and deploy Data Landing ...
Teamcenter L2 Support
Sunnyvale, CA · On-site
Info Way Solutions is seeking a Teamcenter L2 Support engineer who will provide technical support ... L1 support. Responsibilities : • Provide Level 2 support for Teamcenter issues related to user ...
Teamcenter L2 Support
Sunnyvale, CA · On-site
Info Way Solutions is seeking a Teamcenter L2 Support engineer who will provide technical support ... L1 support. Responsibilities : • Provide Level 2 support for Teamcenter issues related to user ...
... Engineering and Product teams to drive resolution. * An excellent communicator who can clearly ... support outcomes. What you will do * Serve as a trusted L1 technical advisor for enterprise ...
... Engineering and Product teams to drive resolution. * An excellent communicator who can clearly ... support outcomes. What you will do * Serve as a trusted L1 technical advisor for enterprise ...
A technically curious engineer with 2 - 4 years in technical support, IT operations, cloud ... L1 support and R&D teams. Own the customer-facing loopon your assigned tickets, driving them to ...
A technically curious engineer with 2 - 4 years in technical support, IT operations, cloud ... L1 support and R&D teams. Own the customer-facing loopon your assigned tickets, driving them to ...
Teamcenter L2 Support
Austin, TX · On-site
Info Way Solutions is seeking a Teamcenter L2 Support engineer who will provide technical support ... L1 support. Responsibilities : • Provide Level 2 support for Teamcenter issues related to user ...
Teamcenter L2 Support
Austin, TX · On-site
Info Way Solutions is seeking a Teamcenter L2 Support engineer who will provide technical support ... L1 support. Responsibilities : • Provide Level 2 support for Teamcenter issues related to user ...
About the Role We are looking for a proactive Cloud Support Engineer to join our dynamic team. In ... L1 support and R&D teams. Own the customer-facing loop on your assigned tickets, driving them to ...
About the Role We are looking for a proactive Cloud Support Engineer to join our dynamic team. In ... L1 support and R&D teams. Own the customer-facing loop on your assigned tickets, driving them to ...
Ripple is looking for an experienced L1 Support/Onsite Engineer. That means you probably have 2-5 years of IT experience. You are definitely enthusiastic about both people and IT. Here's the mission ...
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Ripple is looking for an experienced L1 Support/Onsite Engineer. That means you probably have 2-5 years of IT experience. You are definitely enthusiastic about both people and IT. Here's the mission ...
L1 Support Engineer information
See salary details
$16.59 - $21.26
4% of jobs
$21.26 - $25.94
9% of jobs
$29.81 is the 25th percentile. Wages below this are outliers.
$25.94 - $30.62
14% of jobs
$30.62 - $35.29
15% of jobs
The median wage is $37.48 / hr.
$35.29 - $39.97
17% of jobs
$39.97 - $44.65
16% of jobs
$44.78 is the 75th percentile. Wages above this are outliers.
$44.65 - $49.32
9% of jobs
$49.32 - $54
7% of jobs
$54 - $58.68
4% of jobs
$58.68 - $63.35
3% of jobs
$63.35 - $68.03
1% of jobs
$16
$39
$68
How much do l1 support engineer jobs pay per hour?
As of Sep 10, 2026, the average hourly pay for l1 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.
What is the difference between L1 Support Engineer vs Help Desk Technician?
| Aspect | L1 Support Engineer | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, HDI Support Center Analyst |
| Work Environment | IT support teams, technical troubleshooting | End-user support, customer service |
| Industry Usage | IT, technology companies, service providers | IT, corporate, small business |
| Common Search Intent | Technical troubleshooting, first-level support | Customer support, issue resolution |
Both roles involve providing technical support, but L1 Support Engineers typically handle more technical troubleshooting and escalate complex issues, while Help Desk Technicians focus on customer service and basic issue resolution. The roles often overlap, but L1 Support Engineers usually require more technical certifications and work in more technical environments.
What cities are hiring for L1 Support Engineer jobs?
Cities with the most L1 Support Engineer job openings:
What states have the most L1 Support Engineer jobs?
States with the most job openings for L1 Support Engineer jobs include:
What are popular job titles related to L1 Support Engineer jobs?
For L1 Support Engineer jobs, the most frequently searched job titles are:
L1 Support Engineer
Remote
Resolve Tech Solutions •
IT Services • 201 - 500 employees201 - 500 employees
Full-time
Re-posted 4 days ago
Job description
Position Summary
As an L1 Help Desk Technician, you will serve as the first line of technical support-helping end users resolve issues related to Microsoft 365, account access, devices, and service requests. You'll work with tools such as Active Directory, Microsoft Entra ID, Microsoft 365 Admin Center, and ServiceNow. This role is perfect for someone looking to gain hands-on experience in a fast-paced MSP environment and build a strong foundation in IT support and cloud administration.
Key Responsibilities
Serve as the initial point of contact for end-user technical issues and service requests via phone, email, and ticketing systems.
Troubleshoot account issues in Active Directory and Microsoft Entra ID, including password resets, lockouts, and group membership updates.
Provide basic support for Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive.
Use ServiceNow to log, track, and manage incidents, ensuring timely resolution or escalation.
Support Microsoft 365 environments under the guidance of senior staff (e.g., mailbox permissions, license verification, Intune device enrollments).
Escalate advanced issues-such as device compliance, Conditional Access modifications, and file migrations-to L2+ engineers.
Follow documented SOPs and contribute to internal documentation (e.g., knowledge-base articles).
Maintain clear, professional communication with end users throughout the support process.
Preferred Exposure or Willingness to Learn
Microsoft 365 Admin Center: license checks, mailbox management, Teams administration.
Intune / Endpoint Manager: basic understanding of device compliance and enrollment troubleshooting.
Conditional Access & Security: awareness of security controls and when to escalate issues.
SharePoint/Teams Migrations: basic troubleshooting during cloud storage transitions.
Qualifications
1+ year of IT Help Desk or technical support experience.
Familiarity with Active Directory, Microsoft 365, and ServiceNow (or similar platforms).
Strong communication and customer service skills.
Ability to follow processes and collaborate effectively with remote teams.
Eagerness to learn and grow in cloud administration and endpoint security.
Ability to create and maintain documentation (e.g., KB articles).
About Resolve Tech Solutions
Sourced by ZipRecruiter
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Addison, TX, US
Year founded
2010