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L1 Support Engineer Jobs (NOW HIRING)

IT America Inc

Murex Support Engineer

Dallas, TX · Remote

Murex Support Engineer Location: Remote, USA Duration: Long term contract Role Summary: We are ... to L1/L2/L3 teams * Help manage environments: clone, refresh, and decommission as needed * Develop ...

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L1 Support Engineer information

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How much do l1 support engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for l1 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between L1 Support Engineer vs Help Desk Technician?

AspectL1 Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentIT support teams, technical troubleshootingEnd-user support, customer service
Industry UsageIT, technology companies, service providersIT, corporate, small business
Common Search IntentTechnical troubleshooting, first-level supportCustomer support, issue resolution

Both roles involve providing technical support, but L1 Support Engineers typically handle more technical troubleshooting and escalate complex issues, while Help Desk Technicians focus on customer service and basic issue resolution. The roles often overlap, but L1 Support Engineers usually require more technical certifications and work in more technical environments.

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What states have the most L1 Support Engineer jobs?

States with the most job openings for L1 Support Engineer jobs include:

What are popular job titles related to L1 Support Engineer jobs?

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Infographic showing various L1 Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Technical Support Engineer (L1/Frontline Support)

Chicago, IL

Databento
11 - 50 employees
Learn more about Databentoexternal

Full-time

Re-posted 20 days ago

Key responsibilities

  • Act as the first point of contact for customer support inquiries related to API usage, onboarding, authentication, integration, and billing.

  • Escalate complex issues to senior support or engineering with detailed reproduction steps and logs.

  • Identify recurring questions and contribute to improving documentation, FAQs, and onboarding materials.

Job description

The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.

Databento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, Tower Research, PDT Partners, SIG, and other top quantitative firms.

This role sits squarely at L1: you'll be the first point of contact for customer issues, responsible for understanding the problem, resolving common and well-documented cases, and escalating more complex issues to senior support or engineering with clear reproduction steps and context.

Responsibilities
  • Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
  • Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
  • Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
  • Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
  • Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.
What we typically look for
  • Prior experience with Databento's API is strongly preferred, as well as familiarity with financial trading and/or market data. 
  • At least 2 years of experience in technical support, QA, or engineering. 
  • Working proficiency in Python.
  • Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
  • Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.
  • Strong technical communication skills. DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos, etc) is a plus. 
  • Experience at an early-stage startup is a plus. 
Notice about phishing scams

Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from @databento.com or us.greenhouse-mail.io (our ATS). Any other domains (e.g., databento-careers.com, databento.online) are fraudulent.

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Databento, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know.

Our recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn't exactly match the qualifications listed, we still want to hear from you. Please apply!