ZipRecruiter

Log In

1

L1 Support Jobs (NOW HIRING)

Keylent Inc

Tech Lead TECHM-JOB-29904

Elk Grove, CA · On-site

$45K - $58K/yr

Keylent Inc is seeking a Tech Lead to provide L1 Support in Elk Grove, CA. The role involves Java Web Development and supporting various ITIL standard methodologies. Responsibilities : • L1 Support ...

eJAmerica

Be Seen First

IT Support Technician

Whitestown, IN · On-site

$25/hr

L1 support profiles for our Indiana warehouse. The shift hours are flexible including weekend and night shift. Also, the shifts will rotate Quartey. Below is the JD for Whitestone, IN warehouse L1 ...

blackapple

Helpdesk Support / L1 Support role

Cary, NC · On-site

$10/hr

Strong analytical skills and quality conscious Should resolve technical problem (over a phone/Chat or remote systems support) Basic Understanding of Windows XP/Win 7. Basic Understanding of Email ...

Cyncly

Customer Support Agent - Flooring

$19.25 - $25.50/hr

Job Title Customer Success Specialist (L1 Support) Location: Brasil (100% Remote or Hybrid for Serra Gaúcha Residents or Greater São Paulo area) Contract: Permanent Full Time (CLT) - 42h/week Hours:

Comfortsystemsusa

L2 Systems Analyst

Dallas, TX · On-site

This role acts as an escalation point for L1 support and works closely with infrastructure, application, and security teams to resolve incidents and implement system improvements.Key Responsibilities

Comfort Systems USA

L2 Systems Analyst

Dallas, TX · On-site

This role acts as an escalation point for L1 support and works closely with infrastructure, application, and security teams to resolve incidents and implement system improvements. Key ...

TEKsystems

Sap Support Specialist

Marshall, MI

$40 - $75/hr

Description SAP L1 Production Support Specialist About the Role As the SAP L1 Production Support Specialist, you will own the end-to-end coordination of SAP S/4HANA Public Cloud initiatives across ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsL1 Support Jobs

L1 Support information

See salary details

$14

$26

$44

How much do l1 support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for l1 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between L1 Support vs L2 Support?

AspectL1 SupportL2 Support
ResponsibilitiesInitial troubleshooting, basic issue resolution, customer communicationAdvanced troubleshooting, complex issue resolution, technical analysis
Skills & CertificationsBasic technical knowledge, customer service skills, often no formal certificationsDeeper technical expertise, certifications like CompTIA, Cisco, or vendor-specific
Work EnvironmentHelpdesk, call centers, support desksSpecialized support teams, escalation points
Interaction with UsersDirect contact, first point of contactLimited direct contact, handles escalated issues

In summary, L1 Support handles basic customer issues and initial troubleshooting, while L2 Support deals with more complex technical problems requiring deeper expertise. Both roles are essential in a support hierarchy, with L1 Support serving as the first line of contact and L2 Support providing advanced technical assistance.

What is a L1 support job?

A Level 1 (L1) support job involves providing initial technical assistance to users, troubleshooting basic hardware and software issues, and escalating more complex problems to higher support levels. L1 support technicians typically use remote tools, follow predefined procedures, and require good communication skills. The role often serves as the first point of contact in IT support teams.

What cities are hiring for L1 Support jobs?

Cities with the most L1 Support job openings:

What states have the most L1 Support jobs?

States with the most job openings for L1 Support jobs include:

What are popular job titles related to L1 Support jobs?

For L1 Support jobs, the most frequently searched job titles are:

Infographic showing various L1 Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

SAP S4/Hana L1 Production Support Specialist

Dearborn, MI • On-site

Dechen Consulting Group
IT Services • 11 - 50 employees
Learn more about Dechen Consulting Groupexternal

Other

Posted 28 days ago

Job description

SAP L1 Production Support Specialist
About the Role
As the SAP L1 Production Support Specialist, you will own the end-to-end coordination of SAP S/4HANA Public Cloud initiatives across BOBM''''s business functions. You will bring structure, visibility, and rapid issue resolution to a fast-moving, multi-workstream environment spanning Finance, MDM, Purchasing, HR, Supply Chain Collaboration, Warehouse, ASN, and Banking.
This is a great opportunity to sharpen your project management, production support, and cross-functional leadership skills while making a real impact on a next-generation manufacturing facility.

What You''''ll Do
L1 Production Support & Incident Management
Serve as the primary point of contact for IT L1 support activities across the SAP S/4HANA production environment.
Own end-to-end support workflows in JIRA, ServiceNow, and CALM—managing tickets and backlogs, prioritizing by severity and business impact, enforcing SLA compliance, and escalating unresolved issues to L2/L3 teams with clear root-cause context.
Build and maintain incident and performance dashboards/scorecards to track trends, surface recurring issues, and report key support metrics to stakeholders.

Finance & Integration Support
Assist finance team with month-end close activities, intercompany transactions, banking, accounting, treasury, Wall Street, Backline, MICS, Vertex, and Monex processes.
Support SAP integration efforts across master data management, purchasing and supplier interfaces, API/middleware connections, and ASN (Advance Shipping Notice) processes.
Support SAP S/4HANA Public Cloud Identity & Access Governance initiatives, including end-to-end user management (provisioning, deprovisioning, and access modifications).

Training & Enablement
Support SAP training and certification tracking, coordinate job aid availability, and schedule training sessions across workstreams.
Build user readiness reporting (dashboards/scorecards) to track certification completion and training effectiveness.

What You''''ll Need
Education: Bachelor''''s degree in a technical or business-related field (or equivalent experience).
Experience: 5+ years of hands-on experience with SAP ERP (S/4HANA) and 10+ years leading end-to-end IT project management—planning, executing, and delivering complex technology projects on time and within scope.

Cloud Background: At least one full-lifecycle implementation of SAP S/4HANA Public Cloud.
Production Support Expertise: Demonstrated experience in L1/production support, incident management, and use of SAP Cloud ALM (CALM), ServiceNow, and JIRA for ticketing, workflow, and issue tracking.
Reporting & Visibility Tools: Proven ability to build and maintain dashboards and scorecards for project status, incident metrics, and KPI tracking.
Technical Skills: Proficiency in accounting, treasury, banking, master data management, purchasing and supplier integrations, API/interface management, ASN, and middleware platforms.
Soft Skills: Strong stakeholder management, communication, and organizational skills; ability to manage multiple concurrent workstreams under tight timelines.

Availability: Willingness to work onsite 4 days per week.

Preferred Qualifications
SAP Activate methodology or project management certification.
SAP certification(s) in Security, GRC, FICO, S/4HANA, or related modules.
Experience with ITIL-based incident/problem/change management frameworks.
Familiarity with automotive/battery manufacturing operations.
Job ScheduleJob Schedule

Apply