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L4 Technical Support Jobs (NOW HIRING)

Navtech, Inc.

Site Reliability Engineer

Alpharetta, GA · On-site

$55.75 - $74/hr

... L4 technical support for production 24x7. • Strong experience in production support and operations. • Design/Implementation of network and presentation tier technologies, including F5, Apache ...

Navtech, Inc.

Site Reliability Engineer

Atlanta, GA · On-site

$54.75 - $72.75/hr

Louis - Day Onsite Job Requirements (8+ years of experience in the following areas): • Experience in providing L4 technical support for production 24x7. • Strong experience in production support ...

Fortinet

Senior Technical Support Engineer

Santa Clara, CA · On-site

$87K - $107K/yr

Provide technical support to customers on security devices and Cloud deployments. * Perform ... Apply networking knowledge with a focus on L2, L3, L4, and L7. * Debug and troubleshoot networking ...

Neros Technologies

IT Infrastructure Engineer

Torrance, CA · On-site

$112K - $157K/yr

Provide advanced L3/L4 technical support for bare metal servers, Linux environments, and mission-critical infrastructure * Administer and support SQL Server environments, including performance tuning ...

Cantos Ventures

IT Infrastructure Engineer

Torrance, CA · On-site

$105K - $148K/yr

Provide advanced L3/L4 technical support for bare metal servers, Linux environments, and mission‑critical infrastructure * Administer and support SQL Server environments, including performance ...

Neros Technologies

IT Infrastructure Engineer

Torrance, CA · On-site

$112K - $157K/yr

Provide advanced L3/L4 technical support for bare metal servers, Linux environments, and mission-critical infrastructure * Administer and support SQL Server environments, including performance tuning ...

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L4 Technical Support information

See salary details

$14

$26

$44

How much do l4 technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for l4 technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is an L4 Technical Support?

L4 Technical Support refers to the highest level of technical support within an organization, typically involving experts or engineers who handle the most complex and specialized issues that cannot be resolved by lower-level support teams. L4 support professionals often work closely with product developers or engineers to troubleshoot deep-rooted problems, perform advanced diagnostics, and develop long-term solutions. Their work may also involve identifying bugs, creating patches, and providing guidance for system improvements. L4 support is critical for maintaining system stability and ensuring customer satisfaction with highly technical products or services.

What are the key skills and qualifications needed to thrive as an L4 Technical Support specialist?

To excel as an L4 Technical Support specialist, you need advanced troubleshooting abilities, deep knowledge of operating systems and networking, and a relevant degree or equivalent experience. Expertise with diagnostic tools, ticketing systems (such as ServiceNow or Jira), and certifications like CompTIA, CCNA, or Microsoft are commonly required. Strong analytical thinking, effective communication, and the ability to remain calm under pressure are standout soft skills for this role. These competencies are crucial to efficiently resolve complex technical issues, maintain system reliability, and deliver high-quality support to both users and internal teams.

What are some common challenges faced by L4 Technical Support professionals, and how can they be addressed?

L4 Technical Support professionals often handle the most complex and critical technical issues that have been escalated from lower support tiers. A common challenge is resolving highly specialized, often undocumented problems, which requires deep product knowledge and strong analytical skills. Effective collaboration with engineering and product development teams is essential for troubleshooting and developing long-term solutions. Staying current with evolving technologies and maintaining clear communication with both technical and non-technical stakeholders also help address these challenges.

What is the difference between L4 Technical Support vs L3 Technical Support?

AspectL4 Technical SupportL3 Technical Support
CertificationsOften requires advanced certifications like Cisco CCNP, Microsoft MCSETypically holds foundational certifications like CompTIA A+, Network+
Work EnvironmentHandles complex issues, often in specialized or enterprise settingsAddresses moderate technical problems, usually in support centers
ResponsibilitiesDiagnoses and resolves advanced technical issues, mentors L3Resolves standard technical issues, escalates complex cases

The main difference between L4 Technical Support and L3 Technical Support lies in the complexity of issues handled and required certifications. L4 support deals with highly complex problems, often requiring advanced skills and certifications, while L3 support manages more routine technical issues. Both roles are essential in technical support hierarchies, with L4 providing expert-level assistance and mentorship to L3 teams.

What cities are hiring for L4 Technical Support jobs?

Cities with the most L4 Technical Support job openings:

What states have the most L4 Technical Support jobs?

States with the most job openings for L4 Technical Support jobs include:

What are popular job titles related to L4 Technical Support jobs?

For L4 Technical Support jobs, the most frequently searched job titles are:

Infographic showing various L4 Technical Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Site Reliability Engineer

Alpharetta, GA • On-site

Navtech, Inc.
Civil Engineering Construction • 11 - 50 employees
Learn more about Navtech, Inc.external

$55.75 - $74/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

I have an opportunity for a "Site Reliability Engineer" - Alpharetta, GA (Onsite). and I am looking for a candidate who can join Immediately if you are interested, reply to me with your updated resume or if you could refer someone I would really appreciate it.
Role : Site Reliability Engineer
Location : Alpharetta, GA - Day 1 Onsite
Duration : 6+ Months.
Relocation is fine L2 Virtual. Need Min 12 years of experience
Job Description,
Need Mandatory Skills
1. API
2. Terraform
3. SRE
4. Python
5. CI/CD / Jenkins/Maven
6. GCP or any Cloud
Job Requirements (7+ years of experience in the following areas):
• Experience in providing L4 technical support for production 24x7.
• Strong experience in production support and operations.
• Design/Implementation of network and presentation tier technologies, including F5, Apache, Nginx, etc.
• Experience in Performance Testing/Tuning/Monitoring, maximizing system uptime and availability, ensuring functional and performance SLAs.
• Experience with monitoring Application/Infrastructure Performance, and availability.
• Automation Experience with Build/deployment, Software Configuration/Continuous Integration/Continuous Delivery/Release Engineering related tasks in an JavaEE/C++ Environments.
• Experience in automating manual processes using Python, Ruby, Unix Shell (bash, ksh), perl, Ant, etc.
• Installing, Configuring, Administering, and Tuning of JavaEE Application Servers/Containers like Tomcat, WebSphere, etc.
• Installing/maintaining/Administering software on Unix Linux, Windows servers.
• Experience with Web service technologies, including REST, SOAP, JSON, XML.
• Experience with Cloud Platforms and virtualization Technologies.
Best Regards,
David Miller | PH: 224- 433 -7876 | david@navtechusa.com
Technical Recruiter |NAVTECH INC
Navtech logo

About Navtech

Sourced by ZipRecruiter

Industry

Civil engineering construction

Company size

11 - 50 Employees

Headquarters location

New Bloomfield, PA, US

Year founded

1996

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