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L4 Technical Support Jobs in Texas (NOW HIRING)

Weeghman and Briggs

Reverse Engineer L4

San Antonio, TX · On-site

$192K - $213K/yr

Support mission-critical programs in secure government environments * Analyze requirements and ... Technical analysis of malicious binaries through controlled execution and/or static analysis of ...

Weeghman & Briggs LLC

Reverse Engineer L4

San Antonio, TX · On-site

$192K - $213K/yr

Support mission-critical programs in secure government environments * Analyze requirements and ... Technical analysis of malicious binaries through controlled execution and/or static analysis of ...

Honeywell

Advanced Field Service Engineer

Houston, TX

... support and expertise to our customers. You will be response for performing maintenance, audits ... Bachelor's degree in Engineering or a related technical discipline * At least one L4 certification ...

Honeywell

Advanced Field Service Engineer

Houston, TX

... support and expertise to our customers. You will be response for performing maintenance, audits ... Bachelor's degree in Engineering or a related technical discipline * At least one L4 certification ...

Honeywell

Advanced Field Service Engineer

Houston, TX · On-site

... provide advanced technical support and expertise to our customers. You will be response for ... At least one L4 certification on any domain Experion or TPS. * Experience with Experion PKS ...

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L4 Technical Support information

What is an L4 Technical Support?

L4 Technical Support refers to the highest level of technical support within an organization, typically involving experts or engineers who handle the most complex and specialized issues that cannot be resolved by lower-level support teams. L4 support professionals often work closely with product developers or engineers to troubleshoot deep-rooted problems, perform advanced diagnostics, and develop long-term solutions. Their work may also involve identifying bugs, creating patches, and providing guidance for system improvements. L4 support is critical for maintaining system stability and ensuring customer satisfaction with highly technical products or services.

What are the key skills and qualifications needed to thrive as an L4 Technical Support specialist?

To excel as an L4 Technical Support specialist, you need advanced troubleshooting abilities, deep knowledge of operating systems and networking, and a relevant degree or equivalent experience. Expertise with diagnostic tools, ticketing systems (such as ServiceNow or Jira), and certifications like CompTIA, CCNA, or Microsoft are commonly required. Strong analytical thinking, effective communication, and the ability to remain calm under pressure are standout soft skills for this role. These competencies are crucial to efficiently resolve complex technical issues, maintain system reliability, and deliver high-quality support to both users and internal teams.

What are some common challenges faced by L4 Technical Support professionals, and how can they be addressed?

L4 Technical Support professionals often handle the most complex and critical technical issues that have been escalated from lower support tiers. A common challenge is resolving highly specialized, often undocumented problems, which requires deep product knowledge and strong analytical skills. Effective collaboration with engineering and product development teams is essential for troubleshooting and developing long-term solutions. Staying current with evolving technologies and maintaining clear communication with both technical and non-technical stakeholders also help address these challenges.

What is the difference between L4 Technical Support vs L3 Technical Support?

AspectL4 Technical SupportL3 Technical Support
CertificationsOften requires advanced certifications like Cisco CCNP, Microsoft MCSETypically holds foundational certifications like CompTIA A+, Network+
Work EnvironmentHandles complex issues, often in specialized or enterprise settingsAddresses moderate technical problems, usually in support centers
ResponsibilitiesDiagnoses and resolves advanced technical issues, mentors L3Resolves standard technical issues, escalates complex cases

The main difference between L4 Technical Support and L3 Technical Support lies in the complexity of issues handled and required certifications. L4 support deals with highly complex problems, often requiring advanced skills and certifications, while L3 support manages more routine technical issues. Both roles are essential in technical support hierarchies, with L4 providing expert-level assistance and mentorship to L3 teams.

What cities in Texas are hiring for L4 Technical Support jobs?

Cities in Texas with the most L4 Technical Support job openings:

Infographic showing various L4 Technical Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Support Engineer - Level 4

Houston, TX • On-site

Park Place Technologies
IT Services • 1 - 5K employees
Learn more about Park Place Technologiesexternal

Full-time

Re-posted 11 days ago

Park Place Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Sr. Technical Support Engineer- L4  (IBM i)

Responsible for the implementation of customer projects for systems based on IBM i Power platforms. Ensuring that customer requirements are fully understood and implemented in accordance with the timescales defined by both the customer and the cloud provisioning team’s ROIs.

Collaborating with SMEs from other technologies within the cloud provisioning team to provide accurate and comprehensible updates to the Project Managers and other stakeholders. Working with the Service Delivery Managers (SDMs) and the support teams to ensure the customer projects are accepted into service promptly. Providing accurate and complete information for the IBM i services provided to allow a smooth transition into production\live.

Core Responsbilities

  • Own project-related tasks and work with team members and customers to implement solutions for the IBM i platform.
  • Deliver projects in line with customer requirements, project timelines, and deadlines set by Client Onboarding Specialists, including working outside normal business hours when required.
  • Perform physical onsite installations of IBM Power servers; travel will be required.
  • Complete IBM i system migrations using methods including tape, VTL, software replication, and storage replication.
  • Support Client Onboarding Specialists by providing timely project updates and translating technical information into clear language for stakeholders.
  • Work collaboratively with colleagues to streamline implementation solutions and document them for Acceptance into Service for the IBM i platform.
  • Provide SME-level input to Technical Pre-Sales on prospective solutions being designed/scoped.
  • Liaise with the Infrastructure team to ensure capacity requirements are communicated in a timely manner.
  • Deliver efficient and effective support to internal and external customers, including resolving issues escalated beyond lower-tier support and attending customer sites as required.
  • Act as senior advisor for customer escalations, and technical planning discussions.
  • Support presales and solution discussions requiring IBM i technical

Basic Qualifications

  • 7-10+ years of experience in a technical support engineering role
  • IBM Power Hardware infrastructure expert (physical IBM power installations) Physical racking and stacking
  • IBM i O/S technical troubleshooting skills (from V5R4- V7R6)
  • logical replication software
  • SAN replication/Switch configuration
  • VIOS installation & Configuration
  • PowerHA tool kit including FSFC and FSR
  • VTL backup technologies.
  • HMC, FSP, system firmware, OS & PTF upgrades
  • LPAR builds & restoration tasks from physical/virtual media
  • Proficiency in MS Office applications.
  • Strong organizational, administrative, and problem-solving skills.
  • Ability to assist/train staff and produce technical documents.
  • Effective communication, customer-facing, and presentation skills.
  • Initiative, flexibility, adaptability, and ability to work under pressure.
  • Ability to work out of normal business hours when required
  • Strong troubleshooting, root cause analysis, operational governance, major incident, and service management capability.
  • Experience leading technical support teams within ITIL aligned operational environments.

Preferred Qualifications

  • Performance analysis
  • SQL Knowledge.
  • IBMi Security knowledge

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