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Tech Support L3 Jobs (NOW HIRING)

Intellisoft Technologies

M365 Admin

Plano, TX · On-site

Intellisoft Technologies is seeking an M365 Admin to support L3/L4 tickets from end users and to plan, design, and implement changes related to M365 services. The role involves guiding team members ...

SS&C

Site Reliability Engineer/L3 Support

$58.25 - $77.50/hr

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering ... Site Reliability Engineer (SRE) / L3 Support Engineer Getting to know us: As a leading financial ...

TEKsystems

IT Site Support Specialist

Franklin, IN · On-site

$20 - $25/hr

Delivery of IT services for a site or multiple sites within a ratio of up to 300 devices (PCs ... Ability to support (L3) for Server and Virtualization environment Communication & Education:

TEKsystems

IT Site Support Specialist

Franklin, IN · On-site

$20 - $25/hr

Delivery of IT services for a site or multiple sites within a ratio of up to 300 devices (PCs ... Ability to support (L3) for Server and Virtualization environment Communication & Education:

Axon

IT Support Technician V

Boston, MA · On-site

$23.25 - $32/hr

Your Impact The IT Support Technician V is the senior-most individual contributor on the support ... Handles the highest-complexity tickets alongside L3 and L4 and maintains overall queue health ...

Axon

IT Support Technician V

Boston, MA · On-site

$23.25 - $32/hr

Your Impact The IT Support Technician V is the senior-most individual contributor on the support ... Handles the highest-complexity tickets alongside L3 and L4 and maintains overall queue health ...

Axon

IT Support Technician V

Boston, MA · On-site

$23.25 - $32/hr

Your Impact The IT Support Technician V is the senior-most individual contributor on the support ... Handles the highest-complexity tickets alongside L3 and L4 and maintains overall queue health ...

Intellisoft Technologies

M365 Admin

Plano, TX · On-site

Support L3/L4 tickets from end users, Plan, Design and implement changes related to M365 services. Guide Team members based on project activity. Work on Automating redundant activities or requests.

Global Pharma Tek

Deskside Support Analyst

Atlanta, GA · On-site

$22.25 - $30/hr

... L3 teams • Assist with deployment of new equipment • Check monitoring tools for any school outages (wireless AP, switches, kronos clocks) • Provide support for IT projects and AV events in the ...

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Tech Support L3 information

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How much do tech support l3 jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for tech support l3 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a Tech Support L3?

Tech Support L3, or Level 3 Technical Support, refers to advanced technical experts responsible for resolving the most complex and specialized issues that cannot be solved by lower support tiers. They handle deep troubleshooting, perform root cause analysis, and may work directly with product engineers or developers to address bugs or critical system failures. L3 support also creates documentation, provides guidance to lower support levels, and may be involved in implementing long-term solutions or patches. Their expertise ensures that persistent or high-impact technical problems are effectively resolved to maintain system stability and customer satisfaction.

What skills and qualifications are needed to thrive as a Tech Support L3?

To thrive as a Tech Support L3, you need advanced troubleshooting abilities, deep knowledge of operating systems and networks, and relevant IT certifications such as CompTIA, Microsoft, or Cisco credentials. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Exceptional communication, patience, and problem-solving skills help you manage complex issues and guide less experienced staff. These capabilities are crucial for efficiently resolving escalated technical problems and ensuring high service quality for end users.

How does a Tech Support L3 typically collaborate with other IT teams and departments?

As a Tech Support L3 professional, you will regularly interact with development, network, and infrastructure teams to resolve complex technical issues and implement long-term solutions. L3 tech support often acts as an escalation point for unresolved problems from lower support tiers, requiring strong communication skills to coordinate with both users and internal experts. Effective collaboration ensures that systemic issues are quickly identified and addressed, improving overall IT service quality. This role often involves participating in cross-functional meetings to share insights, suggest process improvements, and contribute to knowledge base updates.

What is the difference between Tech Support L3 vs Tech Support L2?

AspectTech Support L3Tech Support L2
Required CredentialsTypically requires advanced certifications (e.g., CompTIA Network+, Cisco CCNA), relevant experienceBasic certifications (e.g., CompTIA A+), some experience in technical support
Work EnvironmentHandles complex issues, often in specialized teams, may involve remote or on-site supportAddresses common technical problems, provides frontline support, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and tech companies for senior support rolesCommon in IT support, customer service, and help desk environments

Tech Support L3 professionals handle complex, escalated issues requiring advanced knowledge, while Tech Support L2 staff resolve more routine problems. L3 roles demand higher certifications and experience, focusing on troubleshooting and resolving advanced technical challenges.

What cities are hiring for Tech Support L3 jobs?

Cities with the most Tech Support L3 job openings:

What states have the most Tech Support L3 jobs?

States with the most job openings for Tech Support L3 jobs include:

What are popular job titles related to Tech Support L3 jobs?

For Tech Support L3 jobs, the most frequently searched job titles are:

Infographic showing various Tech Support L3 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

M365 Admin

Plano, TX • On-site

Intellisoft Technologies
See more jobs at Intellisoft Technologiesexternal

Full-time

Re-posted 7 days ago

Job description

Job Summary:
Intellisoft Technologies is seeking an M365 Admin to support L3/L4 tickets from end users and to plan, design, and implement changes related to M365 services. The role involves guiding team members based on project activity and working on automating redundant activities or requests.
Responsibilities:
• Support L3/L4 tickets from end users
• Plan, Design and implement changes related to M365 services
• Guide Team members based on project activity
• Work on Automating redundant activities or requests.
Qualifications:
Required:
• Experience (Years): 8-12
• Mandatory Skills/Exp: M365, SharePoint and One drive
• Support L3/L4 tickets from end users
• Plan, Design and implement changes related to M365 services
• Guide Team members based on project activity
• Work on Automating redundant activities or requests
• Competencies: IT IS_EUCS_Messaging_MS Exchange Server
Preferred:
• Should be capable to work in large team
• Should have experience on working in large environments
Company:
Intellisoft Technologies is an information technology company offering big data and clouding solutions. Founded in 1997, the company is headquartered in Irving, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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