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Tech Support L3 Jobs (NOW HIRING)

Valley Expetec

It Support Specialist

Visalia, CA

$85K/yr

... supported by a team with over 70 years of combined experience in the IT Services industry. After ... Seek assistance from the L3 SDE or SDC when stuck * Document service work and time in our PSA/CRM ...

LecsIT

L2/L3 IT Support

Indianapolis, IN · On-site

$13 - $20/hr

About Us: We are a rapidly growing small IT operation based in Indiana, USA, with over a decade of experience serving our customers. As a laid-back yet fast-growing team, we are looking for ...

Zortech Solutions

L3 Support

O Fallon, MO · On-site

L3 Support Duration: SOW till 2025 Location: OFL, MO 100% Remote/Day 1 onsite: Remote is also ok ... Share knowledge with colleagues on technology subjects, solutions, best practices on vendor ...

NTT DATA Americas, Inc

SAP Solution Architect

Lake Forest, IL · On-site

$81.50 - $109.75/hr

... support technologies. This position will serve as an L3 escalation and architecture resource for complex SAP application and infrastructure issues. Education & Experience Bachelor''s degree in ...

Acrisure

IT Support Analyst

Oklahoma City, OK · On-site +1

Trusted by over 50,000 businesses nationwide, Auris pairs easy-to-use technology with real human ... Escalate issues to L3 Support as needed and open Jira tickets or Azure DevOps (ADO) tickets to ...

Acrisure

IT Support Analyst

Brook Park, OH · On-site

Trusted by over 50,000 businesses nationwide, Auris pairs easy-to-use technology with real human ... Escalate issues to L3 Support as needed and open Jira tickets or Azure DevOps (ADO) tickets to ...

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Tech Support L3 information

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How much do tech support l3 jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for tech support l3 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a Tech Support L3?

Tech Support L3, or Level 3 Technical Support, refers to advanced technical experts responsible for resolving the most complex and specialized issues that cannot be solved by lower support tiers. They handle deep troubleshooting, perform root cause analysis, and may work directly with product engineers or developers to address bugs or critical system failures. L3 support also creates documentation, provides guidance to lower support levels, and may be involved in implementing long-term solutions or patches. Their expertise ensures that persistent or high-impact technical problems are effectively resolved to maintain system stability and customer satisfaction.

What skills and qualifications are needed to thrive as a Tech Support L3?

To thrive as a Tech Support L3, you need advanced troubleshooting abilities, deep knowledge of operating systems and networks, and relevant IT certifications such as CompTIA, Microsoft, or Cisco credentials. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Exceptional communication, patience, and problem-solving skills help you manage complex issues and guide less experienced staff. These capabilities are crucial for efficiently resolving escalated technical problems and ensuring high service quality for end users.

How does a Tech Support L3 typically collaborate with other IT teams and departments?

As a Tech Support L3 professional, you will regularly interact with development, network, and infrastructure teams to resolve complex technical issues and implement long-term solutions. L3 tech support often acts as an escalation point for unresolved problems from lower support tiers, requiring strong communication skills to coordinate with both users and internal experts. Effective collaboration ensures that systemic issues are quickly identified and addressed, improving overall IT service quality. This role often involves participating in cross-functional meetings to share insights, suggest process improvements, and contribute to knowledge base updates.

What is the difference between Tech Support L3 vs Tech Support L2?

AspectTech Support L3Tech Support L2
Required CredentialsTypically requires advanced certifications (e.g., CompTIA Network+, Cisco CCNA), relevant experienceBasic certifications (e.g., CompTIA A+), some experience in technical support
Work EnvironmentHandles complex issues, often in specialized teams, may involve remote or on-site supportAddresses common technical problems, provides frontline support, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and tech companies for senior support rolesCommon in IT support, customer service, and help desk environments

Tech Support L3 professionals handle complex, escalated issues requiring advanced knowledge, while Tech Support L2 staff resolve more routine problems. L3 roles demand higher certifications and experience, focusing on troubleshooting and resolving advanced technical challenges.

What cities are hiring for Tech Support L3 jobs?

Cities with the most Tech Support L3 job openings:

What states have the most Tech Support L3 jobs?

States with the most job openings for Tech Support L3 jobs include:

What are popular job titles related to Tech Support L3 jobs?

For Tech Support L3 jobs, the most frequently searched job titles are:

Infographic showing various Tech Support L3 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

VP of Operations - IT Support Supervisor

South San Francisco, CA

The Rockridge Group
See more jobs at The Rockridge Groupexternal

Full-time

Re-posted 19 days ago

Job description

Location:   South San Francisco, CA
Reports to:   VP of Operations
 
Key Responsibilities:
  • Technical Support: Provide advanced technical support for hardware, software, and network issues, including escalated tickets from L1 and L2 support teams.
  • Incident Management: Diagnose, troubleshoot, and resolve complex IT incidents, ensuring timely resolution and minimal disruption to business operations.
  • System Administration: Perform system administration tasks, including configuration, maintenance, and monitoring of servers, networks, and applications.
  • Network Incidents: Maintain and troubleshoot network infrastructure incidents 
  • Documentation: Create and maintain comprehensive documentation for IT processes, procedures, and troubleshooting guides.
  • Project Support: Assist in the planning and execution of IT projects, providing technical expertise and support as needed.
  • Training: Provide guidance and training to L1 and L2 support teams, enhancing their technical skills and knowledge.
  • Biotech Lab Support: Support any instruments in the Lab environment and collaborate with any 3rd Party companies to configure devices, equipment, and solve any incidents.
  • Continuous Improvement: Identify areas for improvement in IT services and infrastructure, recommending and implementing enhancements.
Qualifications:
  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Experience: Minimum of 5 years of experience in IT support, with at least 2 years in an L3 or equivalent role.
  • Technical Skills: 
    • Proficiency in Windows and Linux operating systems.
    • Experience with virtualization technologies (VMware, Hyper-V).
    • Strong knowledge of networking protocols and hardware.
    • Familiarity ITSM Tools (Jira, Service Now or others)
    • Asset Management skills 
    • Advanced troubleshooting and problem-solving skills.
 
 
  • Soft Skills: 
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a team.
    • Strong organizational and time management abilities.
    • Customer-focused mindset with a commitment to providing high-quality service.
 
Working Conditions:
  • Full-time position
  • Onsite - 09am to 06pm.