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Tech Support L3 Jobs (NOW HIRING)

nLeague

School Support Field Technician

Atlanta, GA · On-site

$19 - $26/hr

... Technology Point of Contact (POC) to support the one-to-one student device program. * o Meet with onsite vendors as required to support L3 teams * o Assist with deployment of new equipment * o Check ...

Supportwave

Escalate complex or infrastructure-related issues to L3 or specialist IT teams when required * Support user onboarding, offboarding, device provisioning, and equipment replacement * Collaborate with ...

New

Georgia IT, Inc.

PLSQL Developer-New York, NY

Manhattan, NY · On-site

$56 - $70.50/hr

Georgia IT, Inc. is seeking a PLSQL Developer to provide L3 support for core payment processing ... Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key ...

Church's Chicken

IT Support Engineer

Atlanta, GA · On-site

Bachelor's degree in IT, Computer Science, or related field preferred (or equivalent experience) * 5-7 years of IT support experience with progression into L2-L3 responsibilities * 3-5 years within a ...

Cajun Funding Corp

IT Support Engineer

Atlanta, GA · On-site

Bachelor's degree in IT, Computer Science, or related field preferred (or equivalent experience). * 5-7 years of IT support experience with progression into L2-L3 responsibilities. * 3-5 years within ...

TecTammina

Solution Architect

New York, NY · On-site

$69 - $90.75/hr

Company Description Tech Tammina LLC Engineering and integration of the existing portfolio of ... L3 support of the development teams Working with vendor and internal technical teams to resolve ...

Netskope

IT Support Analyst

Saint Louis, MO

We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools ... Troubleshoot hardware, software, and network connectivity issues; escalate complex cases to L3 ...

FORVIA

Plant IT Support Tech - 2nd Shift

Spring Hill, TN · On-site

$20.25 - $27.75/hr

Engage L2 or L3 support when necessary * Server disk space management and OS patching * Hardware ... Keep IT management up to date with local and system changes. * Create and escalate support tickets ...

Socket.dev

IT Support Analyst

Saint Louis, MO · On-site

Troubleshoot hardware, software, and network connectivity issues; escalate complex cases to L3 ... support role-- we want to see that you\'ve solved real technology problems for real people.

Netskope

IT Support Analyst

Saint Louis, MO · On-site

We are looking for an IT Support Analyst who leads with AI - someone who doesn't just use AI tools ... Troubleshoot hardware, software, and network connectivity issues; escalate complex cases to L3 ...

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Tech Support L3 information

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How much do tech support l3 jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for tech support l3 in the United States is $25.07, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $28.37 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a Tech Support L3?

Tech Support L3, or Level 3 Technical Support, refers to advanced technical experts responsible for resolving the most complex and specialized issues that cannot be solved by lower support tiers. They handle deep troubleshooting, perform root cause analysis, and may work directly with product engineers or developers to address bugs or critical system failures. L3 support also creates documentation, provides guidance to lower support levels, and may be involved in implementing long-term solutions or patches. Their expertise ensures that persistent or high-impact technical problems are effectively resolved to maintain system stability and customer satisfaction.

What skills and qualifications are needed to thrive as a Tech Support L3?

To thrive as a Tech Support L3, you need advanced troubleshooting abilities, deep knowledge of operating systems and networks, and relevant IT certifications such as CompTIA, Microsoft, or Cisco credentials. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Exceptional communication, patience, and problem-solving skills help you manage complex issues and guide less experienced staff. These capabilities are crucial for efficiently resolving escalated technical problems and ensuring high service quality for end users.

How does a Tech Support L3 typically collaborate with other IT teams and departments?

As a Tech Support L3 professional, you will regularly interact with development, network, and infrastructure teams to resolve complex technical issues and implement long-term solutions. L3 tech support often acts as an escalation point for unresolved problems from lower support tiers, requiring strong communication skills to coordinate with both users and internal experts. Effective collaboration ensures that systemic issues are quickly identified and addressed, improving overall IT service quality. This role often involves participating in cross-functional meetings to share insights, suggest process improvements, and contribute to knowledge base updates.

What is the difference between Tech Support L3 vs Tech Support L2?

AspectTech Support L3Tech Support L2
Required CredentialsTypically requires advanced certifications (e.g., CompTIA Network+, Cisco CCNA), relevant experienceBasic certifications (e.g., CompTIA A+), some experience in technical support
Work EnvironmentHandles complex issues, often in specialized teams, may involve remote or on-site supportAddresses common technical problems, provides frontline support, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and tech companies for senior support rolesCommon in IT support, customer service, and help desk environments

Tech Support L3 professionals handle complex, escalated issues requiring advanced knowledge, while Tech Support L2 staff resolve more routine problems. L3 roles demand higher certifications and experience, focusing on troubleshooting and resolving advanced technical challenges.

What cities are hiring for Tech Support L3 jobs?

Cities with the most Tech Support L3 job openings:

What states have the most Tech Support L3 jobs?

States with the most job openings for Tech Support L3 jobs include:

What are popular job titles related to Tech Support L3 jobs?

For Tech Support L3 jobs, the most frequently searched job titles are:

Infographic showing various Tech Support L3 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $52,143 per year, or $25.1 per hour.

L2/L3 Sr. IT Support Engineer

Casa Grande, AZ • On-site

Alleare Consulting
IT Services • 11 - 50 employees
Learn more about Alleare Consultingexternal

Other

Re-posted 13 days ago

Key responsibilities

  • Maintain ticketing queue, support applications, troubleshoot and configure end point devices, and update issues within the ticketing system.

  • Configure and deploy workstations, servers, and network hardware, and serve as the primary contact for local PC, server, and network technologies.

  • Assist other team members with troubleshooting system-wide issues and support companywide technical initiatives.

Job description

IT Support Engineer

Fulltime

Casa Grande, AZ (on-site)

IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client s team and work on-site at their Casa Grande, AZ. office. This role will work the 9AM-6PM shift. The IT Support Engineer will be a junior to mid-level (Field) IT Support Engineer. This role will support the local branch office and corporate office as well as manufacturing plants; there will be some minimal travel locally. Candidate should also be willing to travel occasionally (1-3 trips per year) to support other locations and train at the corporate headquarters.

The day-to-day responsibilities include maintaining ticketing queue, applications support, basic networking, and troubleshooting/configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system-wide issues, along with execution of companywide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus.

RESPONSIBILITIES:

  • Proactively monitor network infrastructure and respond rapidly to issues
  • Serve as primary contact for local pc, server, and network technologies
  • Configure and deploy workstations, servers, and network hardware
  • Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
  • Update progress and resolution for reported issues within ticketing system
  • Create and update technical and end user training materials
  • Provide high quality support to end users

REQUIREMENTS:

  • Self-motivated, energetic, organized, and customer service focused
  • Communicate effectively to end user and other IT team members
  • Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best-practices
  • Proven record of supporting and provisioning technical solutions
  • Possess a drive to learn and teach
  • Possess effective troubleshooting skills, be methodical and detail oriented
  • Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
  • Technical knowledge of cabling installation and troubleshooting
  • Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.

PREFERENCES (familiarity with):

  • Fresh Service Helpdesk software
  • Smart devices iPhone /iPad/ Android
  • Printer/Print server support
  • Microsoft Cloud Technology Intune, Azure AD, O365
  • Computer Lenovo ThinkPad / HP
  • Messaging Microsoft Exchange
  • Collaboration Microsoft SharePoint and Teams
  • Backup and recovery software Acronis and Avamar
  • Switches and routers Cisco and Brocade

**To view all of our open positions, please visit: .

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