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Tech Support L3 Jobs in Texas (NOW HIRING)

Intellisoft Technologies

M365 Admin

Plano, TX · On-site

Intellisoft Technologies is seeking an M365 Admin to support L3/L4 tickets from end users and to plan, design, and implement changes related to M365 services. The role involves guiding team members ...

Intellisoft Technologies

M365 Admin

Plano, TX · On-site

Support L3/L4 tickets from end users, Plan, Design and implement changes related to M365 services. Guide Team members based on project activity. Work on Automating redundant activities or requests.

Syntricate Technologies

Support Engineer

Plano, TX · On-site

Syntricate Technologies is seeking a Support Engineer with Unix and SWIFT integration experience for a full-time position in Plano, TX. The role involves providing L3 level support for Java and .Net ...

United IT Solutions

M365 Admin L3 Lead

Irving, TX · On-site

Role: M365 Admin L3 Lead ( Scripting experience is must) Location: Remote OneStream - Financial ... Unified Support for complex technical issues. * Manage Security aspects of any Microsoft 365 ...

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Tech Support L3 information

What are the roles and responsibilities of a Tech Support L3?

Tech Support L3, or Level 3 Technical Support, refers to advanced technical experts responsible for resolving the most complex and specialized issues that cannot be solved by lower support tiers. They handle deep troubleshooting, perform root cause analysis, and may work directly with product engineers or developers to address bugs or critical system failures. L3 support also creates documentation, provides guidance to lower support levels, and may be involved in implementing long-term solutions or patches. Their expertise ensures that persistent or high-impact technical problems are effectively resolved to maintain system stability and customer satisfaction.

What skills and qualifications are needed to thrive as a Tech Support L3?

To thrive as a Tech Support L3, you need advanced troubleshooting abilities, deep knowledge of operating systems and networks, and relevant IT certifications such as CompTIA, Microsoft, or Cisco credentials. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Exceptional communication, patience, and problem-solving skills help you manage complex issues and guide less experienced staff. These capabilities are crucial for efficiently resolving escalated technical problems and ensuring high service quality for end users.

How does a Tech Support L3 typically collaborate with other IT teams and departments?

As a Tech Support L3 professional, you will regularly interact with development, network, and infrastructure teams to resolve complex technical issues and implement long-term solutions. L3 tech support often acts as an escalation point for unresolved problems from lower support tiers, requiring strong communication skills to coordinate with both users and internal experts. Effective collaboration ensures that systemic issues are quickly identified and addressed, improving overall IT service quality. This role often involves participating in cross-functional meetings to share insights, suggest process improvements, and contribute to knowledge base updates.

What is the difference between Tech Support L3 vs Tech Support L2?

AspectTech Support L3Tech Support L2
Required CredentialsTypically requires advanced certifications (e.g., CompTIA Network+, Cisco CCNA), relevant experienceBasic certifications (e.g., CompTIA A+), some experience in technical support
Work EnvironmentHandles complex issues, often in specialized teams, may involve remote or on-site supportAddresses common technical problems, provides frontline support, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and tech companies for senior support rolesCommon in IT support, customer service, and help desk environments

Tech Support L3 professionals handle complex, escalated issues requiring advanced knowledge, while Tech Support L2 staff resolve more routine problems. L3 roles demand higher certifications and experience, focusing on troubleshooting and resolving advanced technical challenges.

What cities in Texas are hiring for Tech Support L3 jobs?

Cities in Texas with the most Tech Support L3 job openings:

M365 Admin

Plano, TX • On-site

Intellisoft Technologies
See more jobs at Intellisoft Technologiesexternal

Full-time

Re-posted 7 days ago

Job description

Job Summary:
Intellisoft Technologies is seeking an M365 Admin to support L3/L4 tickets from end users and to plan, design, and implement changes related to M365 services. The role involves guiding team members based on project activity and working on automating redundant activities or requests.
Responsibilities:
• Support L3/L4 tickets from end users
• Plan, Design and implement changes related to M365 services
• Guide Team members based on project activity
• Work on Automating redundant activities or requests.
Qualifications:
Required:
• Experience (Years): 8-12
• Mandatory Skills/Exp: M365, SharePoint and One drive
• Support L3/L4 tickets from end users
• Plan, Design and implement changes related to M365 services
• Guide Team members based on project activity
• Work on Automating redundant activities or requests
• Competencies: IT IS_EUCS_Messaging_MS Exchange Server
Preferred:
• Should be capable to work in large team
• Should have experience on working in large environments
Company:
Intellisoft Technologies is an information technology company offering big data and clouding solutions. Founded in 1997, the company is headquartered in Irving, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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