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L1 Support Jobs in Virginia (NOW HIRING)

Socket.dev

(USA) Senior, Software Engineer

Herndon, VA · On-site

$158K/yr

... L1 support to applications developed by the team; writing and maintaining unit and E2E test coverage for code quality using JavaScript testing frameworks and libraries such as Selenium, Jest, Jasmine ...

Core One

Software Developer L1-6

Tysons Corner, VA · On-site

$110K - $215K/yr

Core One is seeking Software Developers L1-6 to support our IC program. This position requires a TS/SCI w/ Poly clearance Roles & Responsibilities: * Provide development engineering and programming ...

Core One

Systems Engineers L1-6

Tysons Corner, VA

$110K - $215K/yr

Core One is seeking a Systems Engineers L1-6 to support our IC program. This position requires a TS/SCI w/ Poly clearance Roles & Responsibilities: * Maintain a strong awareness of technical trends ...

Core One

Systems Integrator L1-6

Tysons Corner, VA · On-site

$110K - $215K/yr

Core One is seeking Systems Integrators L1-6 to support our IC program. This position requires a TS/SCI w/ Poly clearance Roles & Responsibilities: * Responsible for maintaining integrity of systems ...

Core One

IT Program Manager L1-6

Tysons Corner, VA · On-site

$110K - $215K/yr

Core One is seeking an IT Program Manager L1-6 to support our IC program. This position requires a TS/SCI w/ Poly clearance Roles & Responsibilities: * Plan, direct, and coordinate computer-related ...

Vailexa

L1 DataCenter Technician

Manassas, VA · On-site

Minimum of 2 years on-prem large scale data center experience supporting the Data Center equipment and/or infrastructure (Power, Space, Cooling, Equipment) * Strong cabling skills, cable management ...

System One

JD Edwards Business Analyst

Winchester, VA · On-site

Experience supporting large-scale ERP transformation or modernization initiatives. Please apply to the job if you are interested and have the required experience to raghu.ganesan@systemone.com #L1 ...

System One

JD Edwards Business Analyst

Winchester, VA · On-site

Experience supporting large-scale ERP transformation or modernization initiatives. Please apply to the job if you are interested and have the required experience to raghu.ganesan@systemone.com #L1 ...

System One

JD Edwards Business Analyst

Winchester, VA · On-site

Experience supporting large-scale ERP transformation or modernization initiatives. Please apply to the job if you are interested and have the required experience to raghu.ganesan@systemone.com #L1 ...

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All JobsL1 Support JobsL1 Support Jobs in Virginia

L1 Support information

See Virginia salary details

$13

$24

$48

How much do l1 support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for l1 support in Virginia is $24.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.36 per hour, depending on experience, location, and employer.

What is the difference between L1 Support vs L2 Support?

AspectL1 SupportL2 Support
ResponsibilitiesInitial troubleshooting, basic issue resolution, customer communicationAdvanced troubleshooting, complex issue resolution, technical analysis
Skills & CertificationsBasic technical knowledge, customer service skills, often no formal certificationsDeeper technical expertise, certifications like CompTIA, Cisco, or vendor-specific
Work EnvironmentHelpdesk, call centers, support desksSpecialized support teams, escalation points
Interaction with UsersDirect contact, first point of contactLimited direct contact, handles escalated issues

In summary, L1 Support handles basic customer issues and initial troubleshooting, while L2 Support deals with more complex technical problems requiring deeper expertise. Both roles are essential in a support hierarchy, with L1 Support serving as the first line of contact and L2 Support providing advanced technical assistance.

What is a L1 support job?

A Level 1 (L1) support job involves providing initial technical assistance to users, troubleshooting basic hardware and software issues, and escalating more complex problems to higher support levels. L1 support technicians typically use remote tools, follow predefined procedures, and require good communication skills. The role often serves as the first point of contact in IT support teams.
Infographic showing various L1 Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $51,963 per year, or $25 per hour.

Technical Support Specialist

Alexandria, VA • On-site

Synthesis Health
Health Care and Social Assistance • 51 - 200 employees
Learn more about Synthesis Healthexternal

Full-time

Medical, Dental, Vision, PTO

Posted 29 days ago

Job description

Synthesis Health
Who We Are
We're a mission and values driven company with tremendous dedication to our customers. Our 100% remote team, spread across the US and Canada, is dedicated to a common goal - to revolutionize healthcare through innovation, collaboration, and commitment to our core values and behaviors.
About the Opportunity
Synthesis Health is looking for a stellar Technical Support Specialist. You will own outcomes for issues where the correct resolution depends on backend or technical diagnosis, across Core, Vision, reporting, observability/Grafana, Gateway, DevOps, eUnity, incident response, and release support.[RG1.1][RG1.2][RG1.3][TY1.4] This includes platform defects, caching and performance, DICOM and viewer rendering technical faults, database and configuration issues, admin and access configuration root causes, platform audit-trail investigation, and gateway or cloud transaction logs.
Location:
Our ideal candidate will be based in, or near to, Huntington West Virginia. This is a remote opportunity that may require hybrid office attendance starting in 2027.
Key Responsibilities:
  • Diagnoses and resolves escalated backend and technical issues across the Core platform and Vision viewer by checking for platform defects, database and cloud resource health, data integrity, interfacing connectivity, and observability alerts.
  • Investigates platform audit-trail entries, gateway logs, cloud transaction logs, Grafana or observability data, reporting signals, and related Gateway or DevOps indicators to determine root cause before escalation.
  • Traces reported symptoms to their backend SQL representation and the relevant GCP, Gateway, reporting, or monitoring components to confirm root cause before escalating to Engineering, DevOps, Gateway, Product, or Clinical Support.
  • Tells apart a technical or configuration root cause from a clinical-workflow root cause. Makes the joint call with Clinical Support when an issue spans both, clarifies whether L1 Support or Clinical Support owns the next action, and stays engaged until ownership is confirmed.
  • Closes escalated tickets directly, including technical tickets involving Vision, reporting, monitoring, Gateway, DevOps, eUnity, Incident Response, or release-support scope.
  • Escalates confirmed defects, incident-response issues, release-support issues, and enhancement requests with complete reproduction and handoff documentation to the appropriate receiving team, including Engineering teams for Core, Vision, AI, or Speech, Product, DevOps, Gateway, or Critical Incident calls.
  • Completes the resolution steps and the Ticket Cause and Category fields accurately on every ticket, including correct classification for reporting, monitoring, Gateway, DevOps, eUnity, incident-response, release-support, L1 Support, and Clinical Support ownership.
  • Contributes technical runbooks, known-fix documentation, escalation standards, and coursework feedback for SQL, GCP, HL7, DICOM, healthcare interoperability, Vision, reporting, monitoring, Gateway, DevOps, eUnity, and release-support workflows.
  • Mentors Analysts on first-line triage across technical, configuration, reporting, monitoring, Gateway, DevOps, eUnity, release-support, and Clinical Support boundary issues, including when L1 Support should remain involved or transition ownership.
  • Agrees to be available for on-call overnight and weekend rotations as required, including incident-response escalation, release-support coverage, observability or Grafana monitoring follow-up, and 24x7 reporting-support needs. Rotations will not push total hours past a standard 40-hour work week. Outside of an assigned rotation, working hours are the regular schedule.
  • Other duties as assigned

About the Right Candidate
Qualifications
  • Associate degree in IT, computer science, or a related field, or an equivalent combination of education and work experience.
  • Working knowledge of HL7 and DICOM concepts. Able to read a platform audit trail and tell apart workflow, configuration, and defect root causes.
  • Working proficiency in SQL (able to read and write moderately complex queries, and trace a field to its table) and Google Cloud Platform (able to navigate the console, logs, storage, and basic query tooling). Verified through a technical assessment. Proficient with ticketing and support tooling.
  • Expertise in methodical root-cause diagnosis under time pressure. Clear, complete written handoffs to Engineering. An effective cross-domain collaborator with Clinical Support.

Preferred Qualifications
  • Bachelor's degree in computer science, information systems, or a related field.
  • Experience supporting a clinical or imaging software product specifically.
  • Familiarity with radiology clinical workflow.
  • Familiarity with scripting or automation for repetitive diagnostic tasks. Experience using Zendesk, Jira, and Confluence.

You will adhere to our company's values and behaviors and incorporate them in your interactions with colleagues and customers.
Values:
  1. Clinical service first.
  2. Collaborate with our customers.
  3. Listen, respect, learn.
  4. Innovate to excel.

Behaviors:
  1. Be nice. 2. Be creative. 3. Be honest. 4. Be helpful.

Compensation and Benefits
Synthesis Health practices location based compensation. Candidate's compensation packages align with the market within their country of origin. Compensation is paid in the currency of the country where the individual is hired. For American applicants, the salary range is $25 - $35 p/h.
Other benefits include but not limited to: Medical, Dental, Vision, "Use as needed" vacation policy, and participation in our employee option program.
Synthesis Health is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

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