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L1 Support Jobs in Texas (NOW HIRING)

This role acts as an escalation point for L1 support and works closely with infrastructure, application, and security teams to resolve incidents and implement system improvements. Key ...

This role acts as an escalation point for L1 support and works closely with infrastructure, application, and security teams to resolve incidents and implement system improvements.Key Responsibilities

The role involves system monitoring and ensuring the smooth operation of Teamcenter PLM environments while acting as the escalation point for issues beyond L1 support. Responsibilities : โ€ข Provide ...

System Support Analyst (L1)

Houston, TX ยท On-site

$18.50 - $21.50/hr

System Support Analyst Location: Houston Department: Service Desk Reports To: Service Manager Are ... Mentor L1 Analysts and participate in team meetings What You Bring to the Table Skills & Abilities

System Support Analyst Location: Houston Department: Service Desk Reports To: Service Manager Are ... Mentor L1 Analysts and participate in team meetings What You Bring to the Table Skills & Abilities

System Support Analyst (L1)

Houston, TX ยท On-site

$18.50 - $21.50/hr

System Support Analyst Location: Houston Department: Service Desk Reports To: Service ManagerAre ... Mentor L1 Analysts and participate in team meetings What You Bring to the Table Skills & Abilities

Train and enable on-site L1 support teams * Participate in on-call L2 incident response on an as-needed basis. Skills Primary Skill (Must to Have) Secondary Skill (Nice to have) Technical Skills ...

This includes taking responsibility for training and supporting L1 members to achieve a higher resolution rate. โ€ข Develop and maintain IT systems crucial for sustaining user operations and ...

Helpdesk Support - L1

Austin, TX ยท On-site

$19.75 - $26.75/hr

Job#: 3043520 Helpdesk Support - L1 Location: Austin, Texas Role Overview We are seeking a customer-focused Help Desk Representative to provide first-level technical support in an enterprise ...

Tech - L1 Depot

Grapevine, TX ยท On-site

$15.75 - $21/hr

Tech - L1 Depot Grapevine, Texas, United States Or refer someone Job Openings Tech - L1 Depot ... Builds and maintains a work environment that is positive and is supported by open feedback and two ...

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L1 Support information

See Texas salary details

$12

$23

$45

How much do l1 support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for l1 support in Texas is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $25.82 per hour, depending on experience, location, and employer.

What is the difference between L1 Support vs L2 Support?

AspectL1 SupportL2 Support
ResponsibilitiesInitial troubleshooting, basic issue resolution, customer communicationAdvanced troubleshooting, complex issue resolution, technical analysis
Skills & CertificationsBasic technical knowledge, customer service skills, often no formal certificationsDeeper technical expertise, certifications like CompTIA, Cisco, or vendor-specific
Work EnvironmentHelpdesk, call centers, support desksSpecialized support teams, escalation points
Interaction with UsersDirect contact, first point of contactLimited direct contact, handles escalated issues

In summary, L1 Support handles basic customer issues and initial troubleshooting, while L2 Support deals with more complex technical problems requiring deeper expertise. Both roles are essential in a support hierarchy, with L1 Support serving as the first line of contact and L2 Support providing advanced technical assistance.

What is a L1 support job?

A Level 1 (L1) support job involves providing initial technical assistance to users, troubleshooting basic hardware and software issues, and escalating more complex problems to higher support levels. L1 support technicians typically use remote tools, follow predefined procedures, and require good communication skills. The role often serves as the first point of contact in IT support teams.

What cities in Texas are hiring for L1 Support jobs?

Cities in Texas with the most L1 Support job openings:

Infographic showing various L1 Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $48,971 per year, or $23.5 per hour.

L1 Production Support - Junior - SQL-1

Plano, TX โ€ข On-site

Tech Tammina
IT Servicesย โ€ขย 201 - 500 employees

Contractor

Re-posted 25 days ago


Job description

Job Description

L1 Production Support - Junior - SQL-1 (SS)
Location: Plano, TX
Duration: 6 Months
Mode of Hire: W2 Contract
Description:
On-boarding new clients and new / additional users to AML's e-commerce platforms - both internal and external.
Seeking requisite trading approval to onboard new clients
Bringing on clients across multiple vendor channels as well as our own proprietary trading GUI plus setting up eFX options clients
Being the 1st point of contact for users of AML's FX e-commerce platform. Expected to have comprehensive knowledge of platform in order to provide a premium client experience. Problem investigation and resolution
Extensive liaison with electronic and voice FICC sales teams
Configuration of pricing schedules for clients
- B.E./B.Tech./MCA from a recognized university
- Hands-on experience in UNIX with knowledge on L1 Support roles & responsibilities
- 1-4 years of IT experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.