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All Points North

Client Support Associate- FT

Keller, TX

$16 - $21.75/hr

Extensive knowledge of KIPU EMR * Time-management skills * Capable of making good decisions * Ability to handle pressure well * Ability to deal with uncertainty * Valid Drivers License Education:

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How much do kipu jobs pay per hour?

As of May 29, 2026, the average hourly pay for kipu in the United States is $20.93, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Kipu EHR Specialist, and why are they important?

To thrive as a Kipu EHR Specialist, you need a solid understanding of electronic health record (EHR) systems, healthcare workflows, and data management, typically supported by experience in healthcare administration or IT. Familiarity with the Kipu EHR platform, HIPAA regulations, and certification in health information technology are highly beneficial. Strong problem-solving abilities, attention to detail, and effective communication skills help you support users and ensure data accuracy. These skills are vital to ensure seamless EHR implementation, data security, and efficient clinical operations in healthcare settings.

What are some of the common challenges faced by Kipu Health software specialists when implementing solutions for new clients?

Kipu Health software specialists often encounter challenges such as integrating Kipu with existing systems, ensuring data migration accuracy, and delivering tailored staff training. Each healthcare facility may have unique workflows, requiring close collaboration with client teams to customize features and maintain compliance with privacy regulations. Effective communication and a problem-solving mindset are key for overcoming these hurdles and ensuring smooth onboarding experiences.

What are Kipu jobs?

Kipu jobs typically refer to roles at Kipu Health, a company that provides electronic health records (EHR) and software solutions for behavioral health and addiction treatment centers. Positions at Kipu can range from software engineers and product managers to customer support and implementation specialists. Employees at Kipu contribute to improving healthcare technology, supporting clinicians, and enhancing patient care. Working at Kipu may involve collaborating with healthcare professionals, developing new features, or supporting clients as they use Kipu’s platform. The company emphasizes innovation, teamwork, and a mission-driven approach to healthcare technology.

What is the difference between Kipu vs Medical Assistant?

AspectKipuMedical Assistant
CredentialsTypically no formal certification required, but some roles may prefer experienceCertified or registered, with certifications like CMA or RMA often required
Work EnvironmentPrimarily in healthcare settings, assisting with electronic health records and patient dataClinics, hospitals, and medical offices, performing clinical and administrative tasks
Employer & Industry UsageUsed in healthcare technology companies and clinics for patient data managementCommon in healthcare facilities for patient care and administrative support

While Kipu focuses on healthcare software and data management, Medical Assistants are clinical staff providing direct patient care. Both roles are integral to healthcare but differ in responsibilities and credentials.

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What are the most commonly searched types of Kipu jobs? The most popular types of Kipu jobs are:
What states have the most Kipu jobs? States with the most job openings for Kipu jobs include:
What job categories do people searching Kipu jobs look for? The top searched job categories for Kipu jobs are:
Kipu jobs near you
Associate Customer Success Manager

Associate Customer Success Manager

Kipu Health

Washington, DC

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Associate Customer Success Manager

Kipu is bettering the behavioral health landscape, helping treatment centers achieve the best outcomes and empowering patients and caregivers on every step of the recovery journey. Join us in our work to advance behavioral health care in our communities. Our innovative solutions support providers in treating addiction, eating disorders and many other behavioral health conditions. Our EMR, CRM and revenue cycle solutions help behavioral health facilities succeed in managing their patients' entire care journey, but it is through our people that we truly make a difference.

Role Overview

The Associate Customer Success Manager (Associate CSM) supports the success, adoption, and retention of a defined portfolio of customers through a combination of tech-touch and human-touch engagement. This role focuses on executing established success motions, monitoring customer health, and resolving common customer issues. This role requires skills in customer communication, product knowledge, data interpretation, and prioritization.

Key Responsibilities
  • Customer Engagement & Support
  • Manage day-to-day customer interactions for a portfolio of accounts.
  • Execute scaled engagement programs, including onboarding touchpoints, adoption campaigns, and health check-ins.
  • Respond to customer inquiries and coordinate with Support and internal teams to ensure timely resolution.
  • Product Adoption & Enablement
  • Guide customers through core product workflows using documented best practices.
  • Support adoption of EMR, CRM, RCM, compliance, and analytics features with coaching and enablement resources.
  • Monitor usage and engagement data to identify adoption gaps and escalate risks as needed.
  • Data Monitoring & Health Management
  • Review customer health dashboards and usage reports to identify trends and potential risks.
  • Document customer interactions, risks, and outcomes accurately in the CRM.
  • Follow playbooks to address common adoption, engagement, or satisfaction challenges.
  • Issue Identification & Escalation
  • Investigate customer issues using established processes and tools.
  • Escalate complex issues or at-risk accounts to Support or Customer Success Management with clear context and recommendations.
  • Maintain clear and empathetic communication with customers during issue resolution.
  • Professional Communication & Collaboration
  • Communicate clearly, professionally and timely with customers via email, calls, and virtual meetings.
  • Participate in customer meetings led by CSMs or Senior CSMs to observe and learn best practices.
  • Collaborate cross-functionally with Support, Product, and Operations teams.
Qualifications
  • 1–3 years of experience in customer success, support, account coordination, or a customer-facing role
  • Interest in healthcare SaaS and customer outcomes
  • Strong written and verbal communication skills
  • Ability to learn complex products and workflows
  • Bachelor's degree or equivalent experience preferred
Benefits & Compensation
  • Flexible paid time off.
  • 11 Paid Holidays.
  • Health, Dental, Vision, Disability, and Life Insurance.
  • Parental Leave.
  • Pet Insurance.
  • 401(K) with Company Match.

Kipu Promise

In an environment of rapid change, millions are struggling to cope. Kipu is here to help. Having shaped the industry for 10 years, today we focus on advancing our New Vision for the behavioral health ecosystem, evolving how it operates, interacts, communicates, and heals.

We are an equal opportunity employer and highly value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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