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Kipu is bettering the behavioral health landscape, helping treatment centers achieve the best outcomes and empowering patients and caregivers on every step of the recovery journey. Our innovative solutions support providers in treating addiction, eating disorders, and many other behavioral health conditions. Our EMR, CRM, and revenue cycle solutions help behavioral health facilities succeed in managing their patients' entire care journey.

We are seeking an experienced and driven Product Manager to lead the strategy, development, and continuous improvement of our Revenue Cycle Management (RCM) solutions. In this role, you will own the RCM product roadmap, translating deep domain expertise and client insights into impactful product decisions. You will collaborate with cross-functional teams including engineering, design, operations, and client-facing teams to deliver solutions that help behavioral health providers streamline billing, improve cash flow, and meet complex payer requirements.

• Own and drive the RCM product roadmap, prioritizing initiatives that deliver measurable value to clients and support Kipu's business goals.
• Translate payer requirements, regulatory changes, and client feedback into a clear, actionable product vision.
• Define and track product success metrics, using data to guide prioritization and validate outcomes.

• Conduct ongoing discovery with clients, internal SMEs, and industry stakeholders to deeply understand billing workflows, payer rules, and pain points.
• Develop detailed product requirements, user stories, and acceptance criteria that engineering teams can execute with clarity.
• Analyze payer-specific billing requirements and ensure product features meet compliance and industry standards.

• Partner closely with engineering, design, and QA throughout the product lifecycle from ideation through launch and iteration.
• Serve as the primary liaison between product, operations, and client-facing teams to ensure solutions are grounded in real-world needs.
• Work with sales and customer success to support go-to-market efforts, including enablement materials and client communications.

• Meet regularly with clients to gather feedback, validate product direction, and build trusted relationships.
• Present roadmap updates and product decisions to internal stakeholders and leadership with clarity and confidence.
• Act as an internal advocate for the client voice, ensuring RCM product decisions reflect the operational realities of behavioral health providers.

• Stay current on healthcare billing trends, payer regulations, and RCM industry developments.
• Monitor the competitive landscape and identify opportunities to differentiate Kipu's RCM solutions.

• Deep familiarity with Kipu's RCM product suite, existing roadmap, and key client use cases.
• Strong relationships established with engineering, design, and client-facing counterparts.
• First set of prioritized requirements shipped or actively in development.
• Initial client discovery sessions completed with insights informing near-term roadmap decisions.

• Fully embedded in the product development process, driving sprint planning and backlog grooming with confidence.
• RCM roadmap clearly defined, communicated, and aligned with stakeholders.
• Measurable improvements to product quality or client satisfaction tied to your initiatives.
• Recognized as the go-to RCM product expert internally.

• Multiple meaningful product releases shipped that improve billing efficiency and client outcomes.
• A scalable, well-documented product framework for evaluating payer requirements and regulatory changes.
• Data-driven roadmap informed by usage metrics, client feedback, and market trends.
• Strong track record of cross-functional delivery and stakeholder alignment.

• 5+ years of product management experience, with at least 2 years focused on healthcare RCM, billing, or adjacent domains.
• Deep understanding of revenue cycle workflows, payer regulations, and healthcare billing best practices.
• Proven ability to translate complex domain requirements into clear, actionable product specifications.
• Strong analytical and problem-solving skills; comfortable working with data to drive decisions.
• Excellent communication and stakeholder management skills (i.e. you can explain complex billing concepts to non-technical audiences and technical tradeoffs to executives.)
• Experience working in agile product development environments with cross-functional teams.
• Familiarity with healthcare technology platforms (EMR, CRM, RCM systems) preferred.
• Experience in behavioral health or similar specialty care settings is a plus.

• Highly competitive salary based on your local market's compensation data.
• Flexible paid time off.
• 11 paid holidays.
• Health, Dental, Vision, Disability, and Life Insurance.
• Parental Leave.
• Pet Insurance.
• Employee Career Path Program.
• 401(k) with Company Match.

In an environment of rapid change, millions are struggling to cope. Kipu is here to help. Having shaped the industry for 10 years, today we focus on advancing our New Vision for the behavioral health ecosystem evolving how it operates, interacts, communicates, and heals.

We are an equal-opportunity employer and highly value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, gender identity, or disability status.