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Key Bank Customer Service Center Jobs (NOW HIRING)

MCI Careers

Bank Customer Care Agent

Savannah, GA

$14.50 - $19.25/hr

Minimum 3 years of call center experience * At least 1 year in a customer service role * Proficient ... Key Responsibilities: * Handle inbound calls, emails, and live chats in a courteous and ...

MCI Careers

Bank Customer Care Agent

Savannah, GA

$12 - $16/hr

Minimum 3 years of call center experience * At least 1 year in a customer service role * Proficient ... Key Responsibilities: * Handle inbound calls, emails, and live chats in a courteous and ...

MCI Careers

Bank Customer Care Agent

Las Cruces, NM · On-site

$11 - $14.75/hr

Minimum 3 years of call center experience * At least 1 year in a customer service role * Proficient ... Key Responsibilities: * Handle inbound calls, emails, and live chats in a courteous and ...

MCI Careers

Bank Customer Care Agent

Las Cruces, NM · On-site

$11 - $14.75/hr

Minimum 3 years of call center experience * At least 1 year in a customer service role * Proficient ... Key Responsibilities: * Handle inbound calls, emails, and live chats in a courteous and ...

MCI

Bank Customer Care Agent

Killeen, TX

$13.75 - $18.50/hr

Key Responsibilities: * Handle inbound calls, emails, and live chats in a courteous and ... Minimum 3 years of call center experience * At least 1 year in a customer service role * Proficient ...

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Key Bank Customer Service Center information

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How much do key bank customer service center jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for key bank customer service center in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Key Bank Customer Service Center?

A Key Bank Customer Service Center is a dedicated support hub where customers can receive assistance with their banking needs through phone, online chat, or email. These centers handle a variety of inquiries, including account information, transaction assistance, lost or stolen cards, and general banking support. Customer service representatives at these centers are trained to resolve issues promptly, provide information about Key Bank products and services, and help ensure a positive banking experience. The service centers operate during specific hours, and some offer 24/7 support for urgent issues. Customers can reach out for help with personal, business, or online banking questions.

What is the difference between Key Bank Customer Service Center vs Key Bank Teller?

AspectKey Bank Customer Service CenterKey Bank Teller
Primary RoleHandling customer inquiries, resolving issues, providing account informationProcessing transactions, cash handling, assisting customers at the branch
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, cash handling experience, possibly certification
Work EnvironmentCall centers, customer support officesBank branches, in-person customer service
Employer & Industry UsageBanking industry, customer support departmentsBanking industry, retail banking branches

Key Bank Customer Service Center representatives focus on remote customer support and issue resolution, while Key Bank Tellers work directly with customers in branches handling transactions. Both roles require customer service skills but differ in work environment and daily tasks.

What are some common challenges faced by Customer Service Center representatives at Key Bank and how can they be addressed?

Customer Service Center representatives at Key Bank often encounter challenges such as managing high call volumes, handling complex customer inquiries, and navigating multiple banking systems simultaneously. Successfully addressing these challenges requires strong multitasking skills, patience, and effective communication. Key Bank provides comprehensive training and ongoing support to help representatives stay up-to-date with products and systems, while teamwork and collaboration with supervisors and peers ensure that difficult situations can be resolved efficiently. Maintaining a customer-focused attitude and utilizing available resources are key to thriving in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a KeyBank Customer Service Center Representative, and why are they important?

To thrive as a KeyBank Customer Service Center Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of banking products, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and digital banking platforms is essential. Empathy, patience, and an ability to remain calm under pressure help representatives deliver exceptional service and resolve customer concerns effectively. These skills and qualities are crucial for ensuring customer satisfaction, maintaining trust, and upholding KeyBank’s service standards.
More about Key Bank Customer Service Center jobs
What cities are hiring for Key Bank Customer Service Center jobs? Cities with the most Key Bank Customer Service Center job openings:
What job categories do people searching Key Bank Customer Service Center jobs look for? The top searched job categories for Key Bank Customer Service Center jobs are:
Key Bank Customer Service Center jobs near you
Infographic showing various Key Bank Customer Service Center job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 91% Full Time, 7% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Bilingual Customer Service Representative (Full Time) - Lubbock

Bilingual Customer Service Representative (Full Time) - Lubbock

Prosperity Bank

Lubbock, TX • On-site

$13.50 - $16.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Prosperity Bank rating

6.0

Company rating: 6.0 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

125th of 141 rated banks

Job description

External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers. Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer.
POSITION PURPOSE
Responsible for providing excellent customer service and maintaining strong professional relationships in the Bank's Customer Service Center. Professionally, courteously, and promptly resolves customer questions and/or problems. Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting customers with account inquiries, maintenance, and problem resolution. Has knowledge and experience with deposit and loan products and services.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assumes responsibility for the effective and professional performance of financial service functions.
  • Takes customer calls.
  • Provides excellent customer service.
  • Answers questions and solves problems for customers by listening, collecting data, and securing answers.
  • Assists customers with their Checking, Savings, Time Deposits, IRAs, Loans, Safe Deposit Boxes, Internet Banking, Debit Cards, and Credit Cards.
  • Handles complaints in a professional manner.
  • Presents and explains Bank products and services to customers and assists in meeting their financial needs including the following: opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and consumer loans.
  • Consistently strives to meet the Customer Service Center's call quality goals.
  • Maintains and projects the Bank's professional reputation, while adhering to the Bank policies.
  • Other duties as assigned.

2. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
  • Keeps management informed of problems.
  • Maintains a professional working relationship with all associates in the Customer Service Center.
3. Assumes responsibility for related duties as required or assigned.
  • Assists other departments, as necessary.
  • Keeps work area clean, secure, and well maintained.
  • Maintains the privacy of customer information.

PERFORMANCE MEASUREMENTS
1. Financial service functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
2. Good business relations exist with customers. Customer problems and complaints are promptly and professionally addressed and resolved.
3. Accurate and complete information about Bank products and services is provided to customers.
4. Good working relationships and coordination exist with area personnel and with management. Appropriate assistance is provided to area staff as needed. Management is informed of activities.
5. Consistently meets established call quality standards.
6. The Bank's professional reputation is conveyed and maintained.
QUALIFICATIONS
EDUCATION/CERTIFICATION: Associate Degree/Two years of related experience and /or training; or the equivalent combination of education and work-related experience.
REQUIRED KNOWLEDGE: Preferred knowledge of the Bank products, services, and policies/procedures.
EXPERIENCE REQUIRED: 1 year Customer Service experience.
SKILLS/ABILITIES:
Excellent communication and public relations skills.
Excellent computer skills.
Well organized.
Ability to work well under pressure.
Ability to work overtime as needed or required.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.
AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)
WORKING CONDITIONS
NONE: No hazardous or significantly unpleasant conditions (such as in a typical office).
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions, and to deal with problems involving a few variables.
MATHEMATICS ABILITY: Ability to perform basic math skills including adding, subtracting, multiplying, & dividing two-digit numbers, the four basic arithmetic operations with money, operations with units such as inch, foot, yard, & pounds.
LANGUAGE ABILITY: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
Ability to communicate in complex sentences, using normal word order with present and past tense and good vocabulary.
Hours: Monday - Friday 10:30am-7:00pm Rotating Saturdays: 9:00am-5:00pm
(Availability to work a flexible schedule which includes all hours of Call Center operation including Saturdays and holidays)
40 hours

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