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Key Bank Customer Service Center Jobs (NOW HIRING)

ValorVIP

Bank Customer Service Representative

Tampa, FL · On-site

$15 - $20.50/hr

Prior contact center or customer service experience is required. There are both full-time and ... Key Responsibilities: * Handle inbound customer calls in a courteous, timely, and professional ...

MCI Careers

Bank Customer Service Agent

Dallas, TX · On-site

$13.10 - $17.25/hr

Prior contact center experience isn't required; candidates experienced in customer service ... This position supports customer service for bank customers. This role requires you to interact with ...

MCI Careers

Bank Customer Service Agent

Farmers Branch, TX · On-site

$15 - $20/hr

Prior contact center experience isn't required; candidates experienced in customer service ... This position supports customer service for bank customers. This role requires you to interact with ...

MCI Careers

Bank Customer Service Agent

Euless, TX · On-site

$14.25 - $19.25/hr

Prior contact center experience isn't required; candidates experienced in customer service ... This position supports customer service for bank customers. This role requires you to interact with ...

ValorVIP

Bank Customer Service Agent

Dallas, TX · On-site

$15.25 - $20.50/hr

Prior contact center experience isn't required; candidates experienced in customer service ... This position supports customer service for bank customers. This role requires you to interact with ...

MCI Careers

Bank Customer Service Agent

Duncanville, TX · On-site

$14 - $19/hr

Prior contact center experience isn't required; candidates experienced in customer service ... This position supports customer service for bank customers. This role requires you to interact with ...

MCI Careers

Bilingual Bank Customer Service Agent

Hutchins, TX · On-site

$14.25 - $17.75/hr

LOCATIONDallas, TXPOSITION OVERVIEW BANK CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC ... While prior contact center experience isn't required, experience in customer service, tech support ...

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Key Bank Customer Service Center information

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How much do key bank customer service center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for key bank customer service center in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Key Bank Customer Service Center?

A Key Bank Customer Service Center is a dedicated support hub where customers can receive assistance with their banking needs through phone, online chat, or email. These centers handle a variety of inquiries, including account information, transaction assistance, lost or stolen cards, and general banking support. Customer service representatives at these centers are trained to resolve issues promptly, provide information about Key Bank products and services, and help ensure a positive banking experience. The service centers operate during specific hours, and some offer 24/7 support for urgent issues. Customers can reach out for help with personal, business, or online banking questions.

What are some common challenges faced by customer service center representatives at Key Bank and how can they be addressed?

Customer Service Center representatives at Key Bank often encounter challenges such as managing high call volumes, handling complex customer inquiries, and navigating multiple banking systems simultaneously. Successfully addressing these challenges requires strong multitasking skills, patience, and effective communication. Key Bank provides comprehensive training and ongoing support to help representatives stay up-to-date with products and systems, while teamwork and collaboration with supervisors and peers ensure that difficult situations can be resolved efficiently. Maintaining a customer-focused attitude and utilizing available resources are key to thriving in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Key Bank customer service center representative, and why are they important?

To thrive as a KeyBank Customer Service Center Representative, you need strong communication skills, problem-solving abilities, and a basic understanding of banking products, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and digital banking platforms is essential. Empathy, patience, and an ability to remain calm under pressure help representatives deliver exceptional service and resolve customer concerns effectively. These skills and qualities are crucial for ensuring customer satisfaction, maintaining trust, and upholding KeyBank’s service standards.

What is the difference between Key Bank Customer Service Center vs Key Bank Teller?

AspectKey Bank Customer Service CenterKey Bank Teller
Primary RoleHandling customer inquiries, resolving issues, providing account informationProcessing transactions, cash handling, assisting customers at the branch
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, cash handling experience, possibly certification
Work EnvironmentCall centers, customer support officesBank branches, in-person customer service
Employer & Industry UsageBanking industry, customer support departmentsBanking industry, retail banking branches

Key Bank Customer Service Center representatives focus on remote customer support and issue resolution, while Key Bank Tellers work directly with customers in branches handling transactions. Both roles require customer service skills but differ in work environment and daily tasks.

More about Key Bank Customer Service Center jobs

What cities are hiring for Key Bank Customer Service Center jobs?

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What job categories do people searching Key Bank Customer Service Center jobs look for?

The top searched job categories for Key Bank Customer Service Center jobs are:

Key Bank Customer Service Center jobs near you
Infographic showing various Key Bank Customer Service Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Center Representative

Broadway Bank

San Antonio, TX • On-site

$14 - $18/hr

Full-time

Re-posted 3 days ago

Job description

Why Broadway Bank:

We are one of the largest independently owned banks in Texas with offerings in personal and private banking, wealth management, business banking and mortgage lending.

Purpose of the Position:

Acts as the inbound pointof sales and service for the Customer Service Center and offers bank productsand services to existing and prospective customers. This includes workingtowards achieving specific individual and call center goals. Works to servicecustomers in accordance with the Broadway Bank experience and ensurescompliance with all applicable bank policies, procedures, state laws andfederal regulations.

Key Accountabilities:

  • Answers incoming calls by effectively communicating with existing and prospective customers through profiling to uncover financial needs.
  • Demonstrate skills in acquiring, expanding and retaining customers and refer customers to the appropriate line of business partner.
  • Participate in call center campaign activities.
  • Deliver the distinctive customer experience aligned with the Broadway Bank Mission, Vision and Values.
  • Performs outbound or follow-up calls to existing and prospective customers and works toward a first call resolution process.
  • Maintain an effective level of product and program knowledge.
  • Process a variety of routine and complextransactions for call center customers including transfers, loan payments,account research, maintenance and reconciliation. Role will also includedisclosing the availability of funds based on pending transactions, researchand reporting in determining fraudulent account activity, retrieving andreviewing legal documents and including account retention all in a timelymanner.
  • Ensuresall customer transactions are processed in compliance with operational,technical and regulatory requirements and that all security procedures areconsistently followed. 
  • Complete documentation necessary to maintain open or closed deposit accounts and process loan applications.
  • Performs other duties as assigned.
  • Performance Measurements
    • Individual Sales Activity and Productions Goals
    • Call Center Five Star Goals
    • Call Quality
    • Adherence to Schedule within the Calabrio Scheduling software
    • Attain Certification on Bank Products and Services
    • Attain Certification on Regulatory training job requirements

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