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Key Account Director Jobs in Madison, WI (NOW HIRING)

Qualys

Account Director

Madison, WI · On-site

Key Responsibilities * Account Management: Build and maintain strong relationships with enterprise-level customers, ensuring their needs are met and fostering long-term partnerships. * Business ...

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Diamond Assets

Inside Account Representative

Milton, WI · On-site +1

$28/hr

Collaborate closely with the Executive Account Directors for assigned regions, fostering a culture ... All other duties as assigned Key Skills & Qualifications: * Associate or Bachelor's degree in ...

Diamond Assets

Inside Account Representative

Milton, WI · On-site +1

$28/hr

Collaborate closely with the Executive Account Directors for assigned regions, fostering a culture ... All other duties as assigned Key Skills & Qualifications: * Associate or Bachelor's degree in ...

Fastenal Company

Account Specialist

Middleton, WI · On-site

$19.50 - $26.75/hr

You'll be on the front lines of growing and supporting our branch key accounts, through building ... directed and customer service oriented o Learn and perform multiple tasks in a fast paced ...

Carrington Lawn and Landscape

Account Manager

Middleton, WI · On-site

$70K - $120K/yr

The Account Manager is a key client-facing role responsible for delivering an exceptional client ... There are no direct supervisory responsibilities. Role Duties: * Client Experience - 75% * Own the ...

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Key Account Director information

See Madison, WI salary details

$48.9K

$129.9K

$223.7K

How much do key account director jobs pay per year?

As of Aug 29, 2026, the average yearly pay for key account director in Madison, WI is $129,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $193,500.00 per year, depending on experience, location, and employer.

What does a Key Account Director do?

A Key Account Director is responsible for managing and nurturing relationships with a company's most important clients. They develop strategic plans to meet client needs, drive business growth, and ensure long-term satisfaction. The role often involves leading a team, coordinating with internal departments, and negotiating contracts. Key Account Directors play a crucial role in retaining top clients and maximizing the value these accounts bring to the organization.

How does a Key Account Director typically work with cross-functional teams to deliver solutions for major clients?

A Key Account Director frequently collaborates with cross-functional teams, including sales, marketing, product development, and customer support, to address the complex needs of major clients. They act as the main point of contact, ensuring clear communication between the client and internal teams, and often lead strategy sessions to align company offerings with client objectives. This role requires strong leadership, organizational skills, and the ability to coordinate resources efficiently to deliver tailored solutions and maintain long-term client satisfaction.

What are the key skills and qualifications needed to thrive as a Key Account Director, and why are they important?

To thrive as a Key Account Director, you need expertise in strategic account management, sales leadership, and business development, often supported by a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce, data analytics tools, and contract negotiation platforms is essential. Exceptional relationship-building, communication, and problem-solving abilities set candidates apart in this role. These skills are crucial for driving revenue growth, maintaining long-term client partnerships, and navigating complex business challenges.

What is the difference between Key Account Director vs Account Manager?

AspectKey Account DirectorAccount Manager
ResponsibilitiesOversees strategic relationships with key clients, develops account plans, and leads account teams.Manages daily client interactions, handles service issues, and maintains client satisfaction.
Required CredentialsBachelor's degree, experience in sales or account management, strong communication skills.Bachelor's degree, customer service skills, sales experience often preferred.
Work EnvironmentCorporate offices, strategic meetings, leadership roles.Client sites, office settings, regular client interactions.
Industry UsageCommon in B2B, technology, manufacturing sectors.Widely used across various industries including retail, services, and tech.

The Key Account Director focuses on strategic management of major clients and leading account teams, while the Account Manager handles day-to-day client relationships and service delivery. Both roles require strong communication skills and industry knowledge, but the Director role is more strategic and leadership-oriented.

What are the most commonly searched types of Key Account jobs in Madison, WI?

The most popular types of Key Account jobs in Madison, WI are:

What are popular job titles related to Key Account Director jobs in Madison, WI?

For Key Account Director jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Key Account Director jobs in Madison, WI look for?

The top searched job categories for Key Account Director jobs in Madison, WI are:

What cities near Madison, WI are hiring for Key Account Director jobs?

Cities near Madison, WI with the most Key Account Director job openings:

Key Account Director jobs near you
Infographic showing various Key Account Director job openings in Madison, WI as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $126,284 per year, or $60.7 per hour.

Director of Commercial Key Accounts

Madison, WI

Medica Services Company LLC
See more jobs at Medica Services Company LLCexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

The Director, Key Account Executives, provides enterprise leadership for Medica’s Key Account Executive team. How they function, overseeing the Key Account strategy, establishing scalable and consistent business models, and ultimately executing how Medica manages its most complex and strategically significant commercial accounts (employers).

This role leads Key Account Executives across all geographies and is accountable for retention, client experience, and effective cross-functional coordination for large and complex accounts. The Director ensures consistent account management standards, clear ownership models, and seamless transitions of new large accounts from Commercial Sales Relationship Managers into the Key Account Executive team. Performs other duties as assigned.

Key Accountabilities

  • Enterprise Leadership and Execution of the Key Account Operating Model
    • Define and own the enterprise Key Account management model across all geographies. Set standards for:
      • Account ownership and governance
      • Strategic initiatives
      • Renewal leadership and growth strategies
      • Escalation management
      • Cross-functional engagement to ensure operational alignment and consistency in how Medica manages its most complex and strategic accounts across Medica core geographies
  • People Leadership and Capability Development
    • Lead, coach, and develop Key Account Executives across regions. Set clear expectations tied to retention, reporting, client engagement and experience, and segment performance. Drive consistency in skills such as:
      • Executive presence
      • Strategic account planning
      • Complex issue navigation
      • Driving decisions based on reporting, data, analytics, and technologies
      • Interdisciplinary protocol
      • Leveraging Medica resources to retain, grow and innovate within our Key Account book of business
  • Retention Strategy and Portfolio Health Oversight
    • Own the health of the Key Account portfolio, not individual accounts
      • Identify systemic retention risks, trends, and escalation patterns
      • Partner with Sales, Client Experience, Product, Network, Operations, and Finance to: Proactively address at-risk accounts and influence enterprise priorities that impact retention Act as an escalation leader for high-impact or enterprise-sensitive situations
  • Account Transition and Intake Governance

    • Own the standard transition process for moving new large and complex accounts from commercial Sales Relationship Managers to Key Account ExecutiveS

    • Ensure:

      • Clear handoffs
      • Defined ownership
      • Early stabilization and client confidence
    • Continuously improve transition effectiveness based on feedback and outcomes

Cross‑Functional Influence and Enterprise Partnership 

    • Serve as a strategic partner to the Senior Director, Commercial Sales and Retention
    • Represent Key Account needs in enterprise discussions related to:
      • Product
      • Network
      • Service models
      • Operational readiness
    • Influence decisions without direct authority
  • Participate directly in select executive‑level client interactions when:
    • Accounts are highly complex
    • Issues are enterprise‑sensitive
    • Presence adds credibility or accelerates resolution
  • Model expectations for Key Account Executives

        Required Qualifications

        • Bachelor's degree or equivalent work experience in a related field
        • 10+ years of work experience beyond degree
        • 5+ years of Health Plan experience with a focus on commercial business
        • 5+ years of people leadership and coaching senior, client-facing professionals across geographies

        Required Certifications/Licensure

        • Applicable active resident and non-resident Life, Accident and Health licenses

        Preferred Qualifications

        • Commercial sales, account management, or client experience leadership
        • Healthcare, insurance, or similarly complex B2B environments
        • Enterprise‑level strategic account leadership and portfolio management
        • Retention strategy development and execution for complex, high‑value accounts
        • Advanced client experience design and stewardship in highly visible relationships
        • Executive presence with the ability to engage credibly with senior client and internal leaders
        • Strong escalation management and complex issue resolution capabilities
        • Ability to establish, document, and enforce standard operating models while allowing for regional nuance
        • Cross‑functional influence in matrixed environments without direct authority
        • Change leadership skills, including guiding teams and clients through transitions and ambiguity
        • Strong business judgment and decision‑making in high‑risk, high‑impact situations
        • Data‑informed analysis and prioritization of portfolio‑level risks and opportunities
        • Excellent communication skills, including executive‑level written and verbal messaging
        • Talent development mindset with experience building consistent capabilities and expectations
        • Operational discipline paired with strategic thinking and adaptability
        • Strong collaboration skills across Sales, Client Experience, Operations, Product, Network, and Finance

        This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN and/or Madison, WI. 

        The full salary grade for this position is $122,500 – $210,000. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $122,500 - $175,000. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data.  In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

        The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

        Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

        We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

        Apply