Key Account Development Manager Jobs in Bend, OR

The Director of Business Development is responsible for driving new customers and business growth for Serán’s customer accounts. This position will develop business relationships with respective client organizations and serve as lead point of contact for all client matters. The successful candidate will have a fundamental understanding of drug development and drug product technologies and services. The role requires building relationships with clients and ability to anticipate client needs, align solutions with needs for current and future proposals/business development, ensure deadlines are met for active on-going projects and proposals, and help customers realize success relative to collaborations with Serán both current and in the future.

This role will join a highly skilled Business Development team that is strategically located throughout North America. The chosen candidate will focus on new client relationships within regions with growth opportunity to enhance customer service support while strengthening existing business relationships. Successful candidates will have clear communication within pharmaceutical development and manufacturing and remain within their preferred region, but will require travel to Bend, Oregon as needed.

• Generate new leads and opportunities leveraging Serán’s and the incumbents network 
• Build solid, trusting, and measurable relationships with clients and companies while developing a complete understanding of client needs 
• Participate in client visits, regional and national trade shows, and conferences as required
• Manage both Serán’s existing pipeline and new business opportunities
• Manage communications between customer and internal teams and assist with management of team activities assigned to each of your customers
• Work with various internal stakeholders (e.g., Executive, Tech Ops, Project Mgmt, etc.) to build client relationships and improve customer results
• Contribute to the development of proposals and presentations for new business development materials
• Adeptly present Serán’s capabilities and value proposition to new clients
• Negotiate agreements as part of a team with BD, corporate, and legal leadership, including CDAs, MSAs, and commercial supply agreements
• Resolve client issues, complaints and anticipate key account improvements by way of project management guidance and outreach
• Identify market trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets
• Participate in site management team and planning meetings, including setting objectives and strategies as well as take accountability for implementation and results
• Support the broader BD team in developing new service offerings and analyzing market trends
• Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals
• Responsibilities may increase in scope to align with company initiatives
• Additional related duties as assigned

• Excellent verbal and written communication skills
• Excellent interpersonal, business, and customer service skills
• Excellent organizational skills and attention to detail
• Excellent negotiation skills, with ability follow-through on customer contracts/management
• Excellent time management skills with a proven ability to meet deadlines
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Proficient with CRM, Office and other related software

• Minimum requirement of a Bachelor’s degree in a related scientific discipline
• 5+ years of experience in pharmaceutical industry
• 2+ years of experience in a client-facing capacity is ideal but additional training can be provided
• Track record of technical leadership, including technical conference and client presentations

• Approximately 25% travel required, and at times > 50% may be required
• Travel will be domestic, with potential for international travel
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift to 15 pounds at a time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.