Junior System Admin Jobs in Rochester, NY (NOW HIRING)

Job Summary:
Brothers International Food Holdings, LLC is a global leader in the food industry, passionate about creating high-quality food products. They are seeking an experienced Systems Administrator to support end users, manage help desk operations, and ensure the stability and security of core IT systems in their Rochester office.
Responsibilities:
• Lead the configuration, maintenance, and monitoring of both physical and virtual server environments.
• Manage identity and access systems using Microsoft Entra ID (Azure AD) and Active Directory, ensuring secure and optimized user experiences.
• Oversee the deployment and management of devices and applications through Microsoft Intune, including MDM and endpoint compliance strategies.
• Oversee and resolve IT support tickets with a focus on efficiency and user satisfaction.
• Provide expert-level support to end users for hardware, software, and system issues.
• Develop and refine documentation processes, ensuring a robust knowledge base for recurring issues and solutions.
• Take point on the installation, configuration, and advanced troubleshooting of server hardware and network equipment.
• Implement proactive maintenance routines and hardware upgrades to sustain and improve system performance.
• Manage and support on-premise infrastructure, including printers, switches, and storage systems, ensuring seamless integration with IT operations.
• Enforce and enhance IT policies and procedures related to security, access control, and data protection.
• Collaborate with senior team members to monitor systems for vulnerabilities and proactively address security risks.
• Conduct regular audits to ensure compliance with industry standards and internal policies.
• Take a leadership role in IT projects, including system upgrades, deployments, and migrations.
• Collaborate with cross-functional teams and external vendors to deliver reliable and innovative technology solutions.
• Mentor junior team members, sharing expertise and best practices to elevate overall team performance.
Qualifications:
Required:
• Bachelor’s degree in computer science, IT, or relevant field, plus 5+ years of progressive experience in systems administration or IT support roles. Equivalent combinations of education and experience may be considered.
• Deep technical expertise with NTFS permissions, DFS, DHCP, DNS, GPO, and Hyper-V administration.
• Proven experience with Microsoft Entra (Azure AD) and Intune in a business environment.
• Extensive hands-on experience managing Windows servers and advanced hardware troubleshooting.
• Exceptional problem-solving skills with a proven ability to troubleshoot and resolve complex technical issues independently.
• Outstanding communication skills and a strong customer service focus, with experience in leading technical support teams.
• Ability to travel to our other worksites (Tampa, FL and Fort Lauderdale, FL) on a quarterly basis.
Preferred:
• Demonstrated experience with PowerShell or scripting languages for automation.
• Relevant certifications preferred, such as Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Windows Server, or equivalent.
• Comprehensive knowledge of Microsoft 365 and Windows operating systems.
Company:
Brothers International brings the world's best fruit to its customers. Founded in 2001, the company is headquartered in Rochester, USA, with a team of 51-200 employees. The company is currently Growth Stage.