We are looking for a Kitchen Department Leader who is able to lead the department and assist the store management team in creating an amazing shopping experience for our customers that will evoke anticipation and excitement in purchasing our astonishingly great products.
We are actively looking for a great, healthy food adviser and sophisticated leader who has a passion for food and enjoys leading and empowering a team to achieve success. The responsibilities will cover, but not be limited to, training, supervising, ordering, processing, and presenting our Japanese cuisine products. The head of this department will also need to ensure all team members are following and maintaining food safety and workplace safety operations and procedures while under the supervision of the Store Manager.
We are very excited in interviewing these leaders and request that you bring the following to the table:
- The Love of food and having the enthusiasm in creating a great shopping experience for our customers every day.
- To always have a positive attitude and to work well in a team environment. We want the leaders to be inspired and proud of where they work and to encourage their associates as well.
- Have experience with preparing food in retail setting. We want them to not only know HOW but also know WHY it's so important to help our customers have good meal choices and ensure our product quality.
- To approach every situation with a YES attitude. Have or be willing to learn how to have the necessary confidence, commitment, and motivation to move the team members and themselves towards success.
- The Key personality and characteristics that we require our Department Leaders to have in order for them to accomplish their goals are the following: Patience, Even Temperedness, Humbleness, Great Sense of Humor, Good Listening Skills, Observant, Perceptive, Supportive, Decisive, Flexible, Analytical, Consistent, Progressive, Proactive, and to be an excellent Coach by encouraging others to do their best.
Essential Duties and Responsibilities (Other duties may be assigned):
Assist the Store Manager with all Delica Department responsibilities.
Assist the Store Manager with maintaining the appropriate profit margins in accordance to the approved preset budget for the Delica department. Oversee all Delica Department responsibilities including, but not limited to, customer service, management, menu/ recipe development, ordering, receiving of products, scheduling, and paperwork.
Under the direction of the Store Manager, they are responsible for in-service training for all Delica department employees, including training and documentation.
Help manage costs by controlling shrink and theft.
Complete weekly inventory management. Be responsible for the Deli department receive and inspect deliveries.
Collaborate with Merchandise department and store management team to create unique and seasonal offerings or promotions.
Create work schedule for Delica department and strictly follow company and legal requirements about rest break and meal break.
Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
Assure proper displaying and selling of all Delica products to customers and advise customers on healthy food and answering customer questions.
Responsible for cleanliness and sanitation of the Delica back room and front displays.
Handles customer complaints in such a manner to assure customer satisfaction.
Assists Store Manager and the EHS team with safety meetings or training and assures that all the team members are in accordance with CAL OSHA SB-198.
Follow the employee handbook at all times, especially on service standards and appearance.
At all times, meet and/or exceed the Tokyo Central store standards in service, quality, and cleanliness.