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Ivr Business Analyst Jobs (NOW HIRING)

Arete Technologies, Inc.

IVR Test Analyst

Lansing, MI · On-site

Description: IVR Test Analyst Years of Experience: 3 or more years of experience as a testing ... Communicate and interact with the business planning and development teams during the requirements ...

USM

Urgent Need Business Analyst

Cerritos, CA

Business Analyst Location: Cerritos CA Duration: 6-12 Months Must Haves: Comparative Rater ... IVR) - Email Marketing (including SMS Texting) - Workflow Design and Development for Sales and ...

Navtech, Inc.

IVR Developer

Tampa, FL · On-site

Create unit tests to maximize code coverage and cover end to end business scenarios * Support ... The developer's primary responsibilities are to analyze, design, implement and test customized ...

Arete Technologies, Inc.

IVR Tester

Lansing, MI · On-site

Title: IVR QA Analyst/SA6 Locations: Dimondale, MI Postion Type: Contract Duration: 6 + Months ... Daily tasks for the Test Analyst may include: * Communicate and interact with the business planning ...

Arete Technologies, Inc.

IVR Test Lead

Lansing, MI

$48.25 - $65.75/hr

Communicating and interacting with the project manager, business planning teams, various vendor and ... A Analysts, Test Leads, Developers and BA's -Must have previous IVR and interface testing ...

TestingXperts

Openings on IVR Developer

Middletown, NJ · On-site

$49.75 - $64/hr

... and analyze business requirements to identify risks and design appropriate solutions Develop and assess the capabilities and limitations of the applications and technologies and recommend ...

Miratech

Senior Java IVR Application Developer

$58.50 - $74.75/hr

Design, develop, and maintain IVR applications based on business and technical requirements ... Strong troubleshooting and analytical skills * Effective communication and presentation skills

Miratech

$54.75 - $69.75/hr

Design, develop, and maintain IVR applications based on business and technical requirements ... Strong troubleshooting and analytical skills * Effective communication and presentation skills

w3r Consulting

Lead Business Systems Analyst

Columbus, OH · On-site

$102K - $133K/yr

Support IVR/IVA flows, call routing, omni-channel interactions, and reporting * Partner with ... of Business Systems Analysis experience * 3+ years of leadership or management experience

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How much do ivr business analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for ivr business analyst in the United States is $47.43, according to ZipRecruiter salary data. Most workers in this role earn between $35.58 and $59.38 per hour, depending on experience, location, and employer.

What are some typical challenges an IVR business analyst may face on the job?

IVR Business Analysts often navigate challenges such as aligning complex business requirements with technical constraints of IVR platforms and ensuring optimal user experience within automated systems. Balancing input from multiple stakeholders—including IT, customer service, and business operations—while managing project timelines and feature requests is a common aspect of the role. Additionally, analysts must continuously update their knowledge as technologies and customer expectations evolve. However, overcoming these challenges can be highly rewarding, as it leads to improved customer journeys and more efficient call center operations.

What is an IVR business analyst?

An IVR Business Analyst is responsible for analyzing, designing, and optimizing Interactive Voice Response (IVR) systems to improve customer experience and operational efficiency. They work closely with stakeholders to gather requirements, define call flows, and ensure seamless integration with backend systems. Their role involves identifying opportunities for automation, troubleshooting issues, and recommending enhancements based on user behavior and business needs. Strong analytical, communication, and technical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as an IVR business analyst?

To excel as an IVR (Interactive Voice Response) Business Analyst, you need strong analytical abilities, experience with requirements gathering, and familiarity with telephony systems or computer science concepts, supported by a relevant degree. Proficiency in IVR platforms like Genesys or Avaya, knowledge of call flow design tools, and certifications in business analysis (e.g., CBAP) are often highly valued. Excellent communication, problem-solving skills, and stakeholder management help distinguish top candidates in this role. These competencies are crucial for ensuring seamless IVR solutions that meet business objectives and enhance customer experience.

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Ivr Business Analyst jobs near you
Infographic showing various Ivr Business Analyst job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $98,662 per year, or $47.4 per hour.

(2) Sr Business Analyst/s

RiseIT Solutions

Des Moines, IA

$63/hr

Full-time

Re-posted 8 days ago

Job description

Title: (2) Sr Business Analyst/s
Location: Des Moines, IA 50309 OR Hartford, CT (100% On Site)
Type: Contract
Rate: $63 per hour
Education: Bachelor’s Degree
NOTE: This is a Business Analyst role with heavy TESTING Administration experience
Responsibilities
  • Design, Develop, and Execute test scripts and test cases for system builds, correspondence, website, IVR, and workflows on our third-party administrator and vendors for Individual Markets
  • Reviews test results to ensure required specifications have been met
  • Documents, tracks, and escalates defects
  • Analyzes all errors uncovered to determine if process problem or additional system analysis required from Business Systems Analyst
  • Identifies procedure changes and updates procedures
  • Work with operations and business analysts to review business requirements
  • Coordinate with business and project management office to ensure UAT is completed on all requests
  • Responsible for communicating the status of testing, including reporting of overall test results
  • Estimate test efforts on projects and assist with the development and maintenance of related project plans
  • Collaborates across business functions to ensure testing plans are comprehensive and continuously maintained
  • Maintain and develop test plans for product launches, product changes, and the in-force business
  • Document retesting of defects and ensure defects are resolved
REQUIRED QUALIFICATIONS
  • Bachelor’s degree or equivalent business experience in a life insurance or financial services environment
  • Experience creating and executing detailed test cases/scripts
  • Strong experience with manual testing, testing tools, writing test plans, and reviewing test cases
  • Knowledge of testing methodology, automated testing, and test script development
  • Agile experience
    • Excellent communication skills, work ethic and a high level of personal integrity and accountability
PREFERRED QUALIFICATIONS
  • Experience creating functional and technical documentation
  • Demonstrated experience in problem solving, ownership and analytical skills
  • Detail-oriented and process disciplined
  • Ability to multi-task and prioritize work
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
  • Experience working with external vendors and outsourced business models desired
  • Desire to be challenged and to learn new things; willingness to jump in and drive for results

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