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Ivr Business Analyst Jobs (NOW HIRING)

Paradigminfotech

Business Analyst

Bedminster, NJ · On-site

... analyze, and translate business needs into functional specifications. -Leverage enterprise ... Qualifications BA with IVR Additional Information All your information will be kept confidential ...

Tata Consultancy Service Limited

Business Analyst

Plano, TX · On-site

$95K - $115K/yr

This role is focused on supporting and maintaining our Genesys CTI call routing platform and IVR ... This includes participating in live triage calls, analyzing routing logic, and collaborating with ...

Blue Star Partners

CCaaS Business Analyst

Columbus, OH · On-site

$60 - $70/hr

Job Title: CCaaS Business Analyst Location: Columbus, OH Work Model: Hybrid (Remote Mondays ... This individual will work across voice, IVR, routing, digital channels, agent workflows, reporting ...

CYNET SYSTEMS

Business Analyst II

Rosemead, CA · On-site

$29 - $35/hr

Experience with IVR, IVA, chatbots, conversational AI, contact centers, or digital self-service ... Analyze business processes, rules, data, system interactions, reporting needs, exceptions, and ...

CYNET SYSTEMS

Business Analyst

Orange, CT · On-site

$28 - $33/hr

Understanding of IVR, ACD, WFM, and omnichannel solutions. Basic knowledge of APIs, integrations ... Knowledge of speech analytics, NLP, and RPA. Certifications in Business Analysis (CBAP) or Contact ...

CYNET SYSTEMS

Business Analyst

Orange, CT · On-site

$28 - $33/hr

Understanding of IVR, ACD, WFM, and omnichannel solutions. * Basic knowledge of APIs, integrations ... Knowledge of speech analytics, NLP, and RPA. * Certifications in Business Analysis (CBAP) or ...

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How much do ivr business analyst jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for ivr business analyst in the United States is $47.43, according to ZipRecruiter salary data. Most workers in this role earn between $35.58 and $59.38 per hour, depending on experience, location, and employer.

What is an IVR business analyst?

An IVR Business Analyst is responsible for analyzing, designing, and optimizing Interactive Voice Response (IVR) systems to improve customer experience and operational efficiency. They work closely with stakeholders to gather requirements, define call flows, and ensure seamless integration with backend systems. Their role involves identifying opportunities for automation, troubleshooting issues, and recommending enhancements based on user behavior and business needs. Strong analytical, communication, and technical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as an IVR business analyst?

To excel as an IVR (Interactive Voice Response) Business Analyst, you need strong analytical abilities, experience with requirements gathering, and familiarity with telephony systems or computer science concepts, supported by a relevant degree. Proficiency in IVR platforms like Genesys or Avaya, knowledge of call flow design tools, and certifications in business analysis (e.g., CBAP) are often highly valued. Excellent communication, problem-solving skills, and stakeholder management help distinguish top candidates in this role. These competencies are crucial for ensuring seamless IVR solutions that meet business objectives and enhance customer experience.

What are some typical challenges an IVR business analyst may face on the job?

IVR Business Analysts often navigate challenges such as aligning complex business requirements with technical constraints of IVR platforms and ensuring optimal user experience within automated systems. Balancing input from multiple stakeholders—including IT, customer service, and business operations—while managing project timelines and feature requests is a common aspect of the role. Additionally, analysts must continuously update their knowledge as technologies and customer expectations evolve. However, overcoming these challenges can be highly rewarding, as it leads to improved customer journeys and more efficient call center operations.

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Ivr Business Analyst jobs near you
Infographic showing various Ivr Business Analyst job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $98,662 per year, or $47.4 per hour.

IVR Business Analyst

Agile Enterprise Solutions

Atlanta, GA • On-site

Full-time

Re-posted 16 days ago

Job description

Job Description
Business Analyst Profile in IVR. Good understanding of IVR features and Domain, Strong Knowledge of Industry best practices . Excellent Analytical skills and Communication ,
Experience: 12+ Years
contact : 972-427-1833


Additional Information

All your information will be kept confidential according to EEO guidelines.

Agile Enterprise Solutions logo

About Agile Enterprise Solutions

Sourced by ZipRecruiter

AgileES offers a wide gamut of staffing solutions that are best aligned with requirements of the clients to bring super-colossal benefits for the clients At AgileES, every project whether it is small or big, is looked upon with equal proportion of close attention and commitment. For us, all clients are incomparably invaluable. We listen to our clients and come up with the customized hiring solutions to fulfill all recruitment needs. We are with you every step of the way… the way towards peerless success in business by helping you hire the right people with right business acumen, acuity, intelligence and ingenuity.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Frisco, TX, US

Year founded

2005

Social media

Facebook

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