IVR Business Analyst
Atlanta, GA · On-site
Business Analyst Profile in IVR. Good understanding of IVR features and Domain, Strong Knowledge of Industry best practices . Excellent Analytical skills and Communication , Experience: 12+ Years ...
Atlanta, GA · On-site
Business Analyst Profile in IVR. Good understanding of IVR features and Domain, Strong Knowledge of Industry best practices . Excellent Analytical skills and Communication , Experience: 12+ Years ...
Atlanta, GA · On-site
Business Analyst Profile in IVR. Good understanding of IVR features and Domain, Strong Knowledge of Industry best practices . Excellent Analytical skills and Communication , Experience: 12+ Years ...
Roll: Telecom Solutions & IVR Systems Business Analyst Location: Charlotte, NC - Onsite 5 Days Type of Position: Contract/C2H Long Term Contract Bill-Rate: Competitive Experience: 10+ years of ...
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Roll: Telecom Solutions & IVR Systems Business Analyst Location: Charlotte, NC - Onsite 5 Days Type of Position: Contract/C2H Long Term Contract Bill-Rate: Competitive Experience: 10+ years of ...
Business Analyst with Telecom Solutions and IVR Systems Location: Charlotte, NC (Onsite from Day 1) Job Type: Contract Experience: 10+ years of experience as a Business Analyst, with a primary focus ...
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Business Analyst with Telecom Solutions and IVR Systems Location: Charlotte, NC (Onsite from Day 1) Job Type: Contract Experience: 10+ years of experience as a Business Analyst, with a primary focus ...
Troy, MI · On-site
Ability to easily learn business process * Ability to write and execute test cases, as well as find ... IVR projects with significant customizations * Webservice analysis and testing * Data mapping ...
Troy, MI · On-site
Ability to easily learn business process * Ability to write and execute test cases, as well as find ... IVR projects with significant customizations * Webservice analysis and testing * Data mapping ...
Technical Business Analyst / Lead - IVR & Google CX Agent Studio Location: Charlotte, NC (Onsite - 4 Days/Week) Job Summary Seeking a Technical Business Analyst/Lead with 10+ years of experience in ...
Technical Business Analyst / Lead - IVR & Google CX Agent Studio Location: Charlotte, NC (Onsite - 4 Days/Week) Job Summary Seeking a Technical Business Analyst/Lead with 10+ years of experience in ...
New York, NY · On-site
$70K - $80K/yr
This role is focused on supporting and maintaining our Genesys CTI call routing platform and IVR ... This includes participating in live triage calls, analyzing routing logic, and collaborating with ...
New York, NY · On-site
$70K - $80K/yr
This role is focused on supporting and maintaining our Genesys CTI call routing platform and IVR ... This includes participating in live triage calls, analyzing routing logic, and collaborating with ...
Chicago, IL · On-site
GenAI Business Analyst Location: 1-2x week onsite - Downtown Chicago, IL Duration: 12+ Months ... Experience working with IVR, Conversational AI, chatbot, voicebot, contact center, or customer ...
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Chicago, IL · On-site
GenAI Business Analyst Location: 1-2x week onsite - Downtown Chicago, IL Duration: 12+ Months ... Experience working with IVR, Conversational AI, chatbot, voicebot, contact center, or customer ...
... analyze, and translate business needs into functional specifications. -Leverage enterprise ... Qualifications BA with IVR Additional Information All your information will be kept confidential ...
... analyze, and translate business needs into functional specifications. -Leverage enterprise ... Qualifications BA with IVR Additional Information All your information will be kept confidential ...
Plano, TX · On-site
$70K - $80K/yr
This role is focused on supporting and maintaining our Genesys CTI call routing platform and IVR ... This includes participating in live triage calls, analyzing routing logic, and collaborating with ...
Plano, TX · On-site
$70K - $80K/yr
This role is focused on supporting and maintaining our Genesys CTI call routing platform and IVR ... This includes participating in live triage calls, analyzing routing logic, and collaborating with ...
Plano, TX · On-site
$95K - $115K/yr
This role is focused on supporting and maintaining our Genesys CTI call routing platform and IVR ... This includes participating in live triage calls, analyzing routing logic, and collaborating with ...
Plano, TX · On-site
$95K - $115K/yr
This role is focused on supporting and maintaining our Genesys CTI call routing platform and IVR ... This includes participating in live triage calls, analyzing routing logic, and collaborating with ...
Columbus, OH · Hybrid
$60 - $70/hr
Job Title: CCaaS Business Analyst Location: Columbus, OH Work Model: Hybrid (Remote Mondays ... This individual will work across voice, IVR, routing, digital channels, agent workflows, reporting ...
Columbus, OH · Hybrid
$60 - $70/hr
Job Title: CCaaS Business Analyst Location: Columbus, OH Work Model: Hybrid (Remote Mondays ... This individual will work across voice, IVR, routing, digital channels, agent workflows, reporting ...
Columbus, OH · On-site
$60 - $70/hr
Job Title: CCaaS Business Analyst Location: Columbus, OH Work Model: Hybrid (Remote Mondays ... This individual will work across voice, IVR, routing, digital channels, agent workflows, reporting ...
Columbus, OH · On-site
$60 - $70/hr
Job Title: CCaaS Business Analyst Location: Columbus, OH Work Model: Hybrid (Remote Mondays ... This individual will work across voice, IVR, routing, digital channels, agent workflows, reporting ...
Columbus, OH · Hybrid
$60 - $70/hr
Job Title: CCaaS Business Analyst Location: Columbus, OH Work Model: Hybrid (Remote Mondays ... This individual will work across voice, IVR, routing, digital channels, agent workflows, reporting ...
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Columbus, OH · Hybrid
$60 - $70/hr
Job Title: CCaaS Business Analyst Location: Columbus, OH Work Model: Hybrid (Remote Mondays ... This individual will work across voice, IVR, routing, digital channels, agent workflows, reporting ...
... by the Business Analysts. The VUI (Visual User Interface) is a workflow map (word document) that outlines the IVR process. The document is several pages long, and most times there are several ...
... by the Business Analysts. The VUI (Visual User Interface) is a workflow map (word document) that outlines the IVR process. The document is several pages long, and most times there are several ...
Rosemead, CA · On-site
$29 - $35/hr
Experience with IVR, IVA, chatbots, conversational AI, contact centers, or digital self-service ... Analyze business processes, rules, data, system interactions, reporting needs, exceptions, and ...
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Rosemead, CA · On-site
$29 - $35/hr
Experience with IVR, IVA, chatbots, conversational AI, contact centers, or digital self-service ... Analyze business processes, rules, data, system interactions, reporting needs, exceptions, and ...
Orange, CT · On-site
$28 - $33/hr
Understanding of IVR, ACD, WFM, and omnichannel solutions. * Basic knowledge of APIs, integrations ... Knowledge of speech analytics, NLP, and RPA. * Certifications in Business Analysis (CBAP) or ...
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Orange, CT · On-site
$28 - $33/hr
Understanding of IVR, ACD, WFM, and omnichannel solutions. * Basic knowledge of APIs, integrations ... Knowledge of speech analytics, NLP, and RPA. * Certifications in Business Analysis (CBAP) or ...
Orange, CT · On-site
$28 - $33/hr
Understanding of IVR, ACD, WFM, and omnichannel solutions. Basic knowledge of APIs, integrations ... Knowledge of speech analytics, NLP, and RPA. Certifications in Business Analysis (CBAP) or Contact ...
Orange, CT · On-site
$28 - $33/hr
Understanding of IVR, ACD, WFM, and omnichannel solutions. Basic knowledge of APIs, integrations ... Knowledge of speech analytics, NLP, and RPA. Certifications in Business Analysis (CBAP) or Contact ...
Business Analyst (Infrastructure-Contact Center) Location: St. Louis MO Duration: 6 to 12 months ... Phone and Skype - IVR Contact center Requirement engineering Desired years of experience*: Above 5 ...
Business Analyst (Infrastructure-Contact Center) Location: St. Louis MO Duration: 6 to 12 months ... Phone and Skype - IVR Contact center Requirement engineering Desired years of experience*: Above 5 ...
Atlanta, GA · On-site
MUST HAVE: * 7+ years experience as a Business Analyst ... Experience as a BA on at least 1 IVR project * Basic understanding/familiarity with Enterprise IVR ...
Atlanta, GA · On-site
MUST HAVE: * 7+ years experience as a Business Analyst ... Experience as a BA on at least 1 IVR project * Basic understanding/familiarity with Enterprise IVR ...
Genesys Business Analyst Location: Remote (EST Hours) Long Term Contract We are looking for an ... Provide input on IVR flows, call routing, workforce management, and reporting features . * Support ...
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Genesys Business Analyst Location: Remote (EST Hours) Long Term Contract We are looking for an ... Provide input on IVR flows, call routing, workforce management, and reporting features . * Support ...
$17.79 - $22.71
2% of jobs
$22.71 - $27.62
4% of jobs
$27.62 - $32.54
12% of jobs
$35.74 is the 25th percentile. Wages below this are outliers.
$32.54 - $37.46
11% of jobs
$37.46 - $42.37
13% of jobs
The median wage is $45.95 / hr.
$42.37 - $47.29
12% of jobs
$47.29 - $52.21
12% of jobs
$52.21 - $57.12
10% of jobs
$57.27 is the 75th percentile. Wages above this are outliers.
$57.12 - $62.04
18% of jobs
$62.04 - $66.96
4% of jobs
$66.96 - $71.87
3% of jobs
$17
$47
$71
The most popular types of Ivr Business Analyst jobs are:

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AgileES offers a wide gamut of staffing solutions that are best aligned with requirements of the clients to bring super-colossal benefits for the clients At AgileES, every project whether it is small or big, is looked upon with equal proportion of close attention and commitment. For us, all clients are incomparably invaluable. We listen to our clients and come up with the customized hiring solutions to fulfill all recruitment needs. We are with you every step of the way… the way towards peerless success in business by helping you hire the right people with right business acumen, acuity, intelligence and ingenuity.
It services
51 - 200 Employees
Frisco, TX, US
2005