Itil V4 Jobs (NOW HIRING)

• Provide strategic leadership across all O&M functional areas.
• Serve as primary interface with Program Manager and Government stakeholders.
• Oversee Critical Incident Management (24x7 operations, escalation, reporting).
• Lead Network Services (LAN/WAN, monitoring, performance, security).
• Manage Change, Configuration, and Release Management processes.
• Direct Disaster Recovery and COOP planning, testing, and execution.
• Oversee Communications Services (voice, video, messaging, collaboration platforms).
• Manage On-Premises and Data Center Operations (servers, storage, virtualization).
• Lead Cloud Services (AWS, Azure, hybrid environments, cost optimization).
• Oversee Testing Services (functional, performance, security testing).
• Enforce SLA compliance and deliver comprehensive performance reporting.
• Support cybersecurity compliance (FISMA, NIST, DHS requirements).
• Develop and execute workforce strategy, including staffing, training, and cross-functional alignment to ensure resilient, scalable operations.
• Ensure operational resilience through cross-trained teams, standardized processes, and continuity planning to maintain mission performance during workforce fluctuations or high-tempo operations.
• Own SLA performance across service areas, driving accountability, performance optimization, and continuous service improvement.

• Ability to obtain and maintain DHS suitability and any required clearances.
• Bachelor’s degree in IT, Computer Science, or related field.
• 10+ years of IT O&M experience, including 5+ years in leadership.
• 5+ years of experience managing enterprise IT environments (on-prem, cloud, hybrid).
• Proven experience leading 40+ personnel across multi-disciplined programs in a high-tempo, mission-critical environment.
• Strong knowledge of ITIL v4 and IT Service Management frameworks.
• Experience supporting 24x7 mission-critical operations.
• Prior experience supporting TSA programs or DHS operational components.
• Master’s degree in IT, Computer Science, or related engineering field.
• PMP, ITIL v4 Intermediate and/or Agile/Scrum certifications.
• Experience with cloud platforms (AWS, Azure, GovCloud), hybrid environments, and cloud O&M models.
• Understanding of TSA enterprise architecture, Zero Trust principles, and cybersecurity directives.

2026-23317

Hybrid

$150,000 - $190,000

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).