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Itil V4 Jobs in Raleigh, NC (NOW HIRING)

First Citizens Bank

Senior CMDB Analyst

Raleigh, NC · Remote

$85K - $113K/yr

ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes.

First Citizens Bank

Senior CMDB Analyst

Raleigh, NC · Remote

$85K - $113K/yr

ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes.

First Citizens Bank

Senior CMDB Analyst

Raleigh, NC · On-site

$89K - $116K/yr

ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes.

Fujifilm

ServiceNow, Product Owner

Holly Springs, NC

$46.75 - $64.25/hr

ITIL Foundation v3/v4; intermediate ITIL certifications are a plus. * Project management certifications (PMP, PRINCE2, Scrum Master) and experience with DevOps/CI/CD for ServiceNow. * Familiarity ...

First Citizens

Senior CMDB Analyst

Raleigh, NC · On-site

$120 - $150/hr

ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes.

New

First Citizens Bank

Major Incident Manager

Raleigh, NC · On-site

ITIL Certification (v3 or v4) - Preferred * Six Sigma (Green Belt or higher) - Preferred Preferred Experience: * 5+ years of hands-on experience in Major Incident Management or Incident Command roles ...

First Citizens Bank

Major Incident Manager

Raleigh, NC · On-site

ITIL Certification (v3 or v4) - Preferred * Six Sigma (Green Belt or higher) - Preferred Preferred Experience: * 5+ years of hands-on experience in Major Incident Management or Incident Command roles ...

All JobsItil V4 JobsItil V4 Jobs in Raleigh, NC

Itil V4 information

See Raleigh, NC salary details

$63.2K

$152.7K

$162.8K

How much do itil v4 jobs pay per year?

As of Aug 20, 2026, the average yearly pay for itil v4 in Raleigh, NC is $152,658.00, according to ZipRecruiter salary data. Most workers in this role earn between $162,300.00 and $162,300.00 per year, depending on experience, location, and employer.

What is the difference between Itil V4 vs Service Desk Analyst?

AspectItil V4Service Desk Analyst
CertificationsITIL Foundation, ITIL V4 ExpertITIL Foundation often preferred
Work EnvironmentIT service management, strategic planningHelp desk, customer support
Industry UsageIT service providers, large organizationsIT support teams, corporate IT

While Itil V4 focuses on comprehensive IT service management frameworks and strategic processes, a Service Desk Analyst primarily handles day-to-day user support and incident resolution. Both roles may require ITIL Foundation certification, but Itil V4 involves broader process management, whereas Service Desk Analysts focus on customer service and issue troubleshooting.

Is ITIL in demand?

ITIL V4 professionals are in demand as organizations seek to improve IT service management and align IT services with business needs. Certification in ITIL V4 can enhance job prospects in roles such as IT Service Manager, Process Analyst, and IT Operations Specialist, especially in organizations adopting ITIL best practices and frameworks.

What jobs can I get with ITIL V4?

ITIL V4 certification prepares professionals for roles such as IT Service Manager, IT Operations Manager, Service Desk Manager, and IT Process Analyst. These roles involve managing IT service delivery, improving processes, and ensuring alignment with business needs, often requiring knowledge of IT service management tools and frameworks.

What are popular job titles related to Itil V4 jobs in Raleigh, NC?

For Itil V4 jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Itil V4 jobs in Raleigh, NC look for?

The top searched job categories for Itil V4 jobs in Raleigh, NC are:

Itil V4 jobs near you
Infographic showing various Itil V4 job openings in Raleigh, NC as of August 2026, with employment types broken down into 82% Full Time, 7% Part Time, and 11% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution, with an average salary of $152,658 per year, or $73.4 per hour.

Senior CMDB Analyst

First Citizens Bank

Raleigh, NC • Remote

$85K - $113K/yr

Full-time

Posted 12 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 171 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX.

The Senior CMDB Analyst is a senior-level subject matter expert supporting the integrity, health and governance of the organization’s Configuration Management Database (CMDB) within the ServiceNow platform. Operating within the IT Asset Management function, this role is central to maintaining an authoritative source of context for all Configuration Items (CIs) across the organizations IT estate, spanning on-premise infrastructure, cloud platforms, and End User Devices. The primary function of this role will be to support the end-to-end quality of CMDB data through the governance structure of CMDB Health, CI reconciliation and data certifications.


Responsibilities
  • Work with the team to continuously drive high standards in the data quality of our CMDB using CMDB Health, CI Reconciliation and CMDB Data Certification.
  • Working with junior staff to determine root cause analysis of data issues detected and ensuring a timely closure of tickets. Facilitate meeting with key stakeholders for support in data remediation.
  • Maintain all the team’s documentation and ensure it is maintained for accuracy, enhancements and annual reviews. Familiar with Playbooks, Runbooks, Standard Operating Procedures, Standards, Job Aid, and Knowledge Articles.
  • Participate in project and agile meetings supporting the designs of Configuration Management processes and tool usage to ensure the accuracy and completeness of the CMDB.  Work within the Agile framework, including participating in sprint planning, backlog grooming, UAT and retrospectives.
  • Design, develop, and produce CMDB reports and dashboards using Platform Analytics and CMDB Query Builder. Ability to create new KPIs and knowledge of other ServiceNow tools for analysis. 
  • Provide weekly and monthly reporting, in addition to facilitating monthly data quality working group sessions.
  • Support the team’s operating procedures for auditing the CMDB and identify opportunities for improvement.
  • Execute our Data Certification readiness playbook in preparation for semi-annual data certifications.
  • Support monthly compliance reviews and annual internal audit reviews of procedures and audit evidence collections.

Qualifications

Minimum Qualifications:

Bachelor's Degree and 4 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, Modeling or Reporting

Prefered Qualifications: 

  • Minimum of 3 years relevant experience with the CMDB and the CSDM framework.
  • Must demonstrate strong ability to perform advanced data analysis, reporting and creating dashboards.
  • ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes.
  • Hands-on experience with CMDB Workspace, CMDB Health, IRE and CMDB Data Certification. Ability to recommend design specifications and support.
  • Knowledge of Agile and SDLC delivery methods.
  • Ability to demonstrate critical thinking to perform root cause analysis, break/fix remediation, and recommend improvement initiatives.
  • Strong communication skills with ability to interact with technical and business stakeholders.
  • ServiceNow Certifications for CSA or in CMDB, CMDB Health, Platform Analytics a plus.
  • Working experience with ServiceNow Process Automation a plus.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Minimum Qualifications:

Bachelor's Degree and 4 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, Modeling or Reporting

Prefered Qualifications: 

  • Minimum of 3 years relevant experience with the CMDB and the CSDM framework.
  • Must demonstrate strong ability to perform advanced data analysis, reporting and creating dashboards.
  • ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes.
  • Hands-on experience with CMDB Workspace, CMDB Health, IRE and CMDB Data Certification. Ability to recommend design specifications and support.
  • Knowledge of Agile and SDLC delivery methods.
  • Ability to demonstrate critical thinking to perform root cause analysis, break/fix remediation, and recommend improvement initiatives.
  • Strong communication skills with ability to interact with technical and business stakeholders.
  • ServiceNow Certifications for CSA or in CMDB, CMDB Health, Platform Analytics a plus.
  • Working experience with ServiceNow Process Automation a plus.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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