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Itil Problem Manager Jobs (NOW HIRING)

MicroTech

Problem Support Manager

Orlando, FL

Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border ... Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA * Bachelor's degree in related ...

MicroTech

Problem Support Manager

Orlando, FL · On-site

MicroTech is currently seeking a Problem Support Manager to support the Customs and Border ... Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA * Bachelor's degree in related ...

Convera

ITSM Incident & Problem Manager

Santa Ana, CA · On-site

Enforce ITIL-aligned Incident and Problem Management practices * Ensure accurate and complete documentation within ServiceNow, including Impact and affected services / Incident timelines / Root cause ...

MicroTech

Problem Support Manager

Orlando, FL · On-site

Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border ... Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA * Bachelor's degree in related ...

Akima, LLC

Problem Support Manager

Springfield, VA · On-site

Responsible for communicating with the CBP Problem Manager and other GSs for all problems. * Will ... Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA. * Bachelor's degree in related ...

TekSynap

Problem Support Manager

Ashburn, VA

We are seeking a Problem Support Manager to join our team supporting a National law enforcement ... ITIL, Level II CCNA or Net+ * Router/switching/FW/load balancing proficiency with Four to Six (4-6) ...

TekSynap

Problem Support Manager

Ashburn, VA

Responsibilities & Qualifications We are seeking a Problem Support Manager to join our team ... ITIL, Level II CCNA or Net+ * Router/switching/FW/load balancing proficiency with Four to Six (4-6) ...

TekSynap

Problem Support Manager

Ashburn, VA

... Problem Support Manager to join our team supporting a National law enforcement agency NOC. This ... ITIL, Level II CCNA or Net+ * Router/switching/FW/load balancing proficiency with Four to Six (4-6) ...

TekSynap

Problem Support Manager

Springfield, VA · On-site

Responsibilities & Qualifications We are seeking a Problem Support Manager to join our team ... ITIL, Level II CCNA or Net+ * Router/switching/FW/load balancing proficiency with Four to Six (4-6) ...

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Itil Problem Manager information

How does an ITIL Problem Manager typically collaborate with other IT teams to resolve recurring incidents?

An ITIL Problem Manager works closely with incident management, service desk, and technical support teams to analyze incident trends and identify underlying causes of recurring issues. They often facilitate problem review meetings, coordinate root cause analysis, and ensure that permanent solutions are implemented across departments. Effective collaboration involves clear communication, documentation, and follow-up to verify that corrective actions prevent future incidents. This cross-functional teamwork is essential for maintaining service quality and minimizing disruptions.

What is an ITIL Problem Manager?

An ITIL Problem Manager is a professional responsible for identifying and managing the root causes of incidents within an IT service environment. Their main goal is to minimize the adverse impact of recurring issues by preventing problems and resulting incidents from happening. They analyze incident trends, coordinate with technical teams to investigate root causes, and implement permanent solutions. The role ensures continuous improvement of IT services by maintaining problem records, facilitating problem reviews, and driving proactive problem management.

What is the difference between Itil Problem Manager vs Itil Incident Manager?

AspectItil Problem ManagerItil Incident Manager
Primary FocusIdentifying and resolving root causes of problemsRestoring services quickly after incidents
ResponsibilitiesProblem analysis, root cause analysis, proactive problem managementIncident logging, escalation, resolution, communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentIT service management teams, technical supportHelp desks, support centers, operational teams

The Itil Problem Manager focuses on identifying and resolving underlying issues to prevent future incidents, while the Itil Incident Manager aims to restore normal service operation as quickly as possible. Both roles require ITIL certifications and work within IT service management environments, but their core objectives differ significantly.

What are the key skills and qualifications needed to thrive as an ITIL Problem Manager, and why are they important?

To thrive as an ITIL Problem Manager, you need a deep understanding of ITIL frameworks, strong analytical skills, and experience in IT service management, often backed by an ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and root cause analysis methodologies is typically required. Exceptional communication, stakeholder management, and critical thinking skills help in effectively resolving issues and driving process improvements. These competencies are crucial for minimizing service disruptions, enhancing IT efficiency, and supporting organizational goals.
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What states have the most Itil Problem Manager jobs? States with the most job openings for Itil Problem Manager jobs include:
Itil Problem Manager jobs near you
Network Problem Management Quality Assurance Analyst

Network Problem Management Quality Assurance Analyst

CACI International, Inc.

Sterling, VA • On-site

$86K - $181K/yr

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Job description

Job Title: Network Problem Management Quality Assurance Analyst
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
The Opportunity: We are seeking a detail-oriented ITIL Network Problem Management Quality Assurance Analyst to support our IT service management processes. The successful candidate will be responsible for ensuring the quality and effectiveness of our problem management activities, conducting audits, and contributing to continuous improvement efforts.
Responsibilities:
  • Perform regular quality checks on problem management processes and documentation
  • Conduct audits to ensure compliance with ITIL standards and internal procedures
  • Analyze problem management data and metrics to identify trends and areas for improvement
  • Assist in root cause analysis sessions for network-related problems
  • Verify proper categorization and documentation of network issues
  • Support the development and maintenance of quality standards for problem management
  • Participate in the creation of reports on problem management performance
  • Contribute to the implementation of quality improvement initiatives
  • Assist in training team members on ITIL problem management best practices
  • Collaborate with network teams to ensure adherence to quality standards

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
  • 5+ years of experience in network operations, quality assurance, or related roles
  • TS/SCI with Poly required
  • ITIL V3 or 4 certification and training
  • Good working knowledge of the Service Management workflows and ITSM processes
  • Experience with major ITSM platforms (e.g., ServiceNow, BMC Remedy)
  • Knowledge of network technologies and protocols
  • Experience with quality assurance methodologies and auditing processes
  • Excellent analytical and problem-solving skills
  • Strong leadership and team collaboration abilities
  • Outstanding communication and reporting skills
  • Proficiency in ITSM tools and data analysis software

Desired:
  • ITIL certification in Problem Management

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$86,600 - $181,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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