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Itil Problem Manager Jobs in Tennessee (NOW HIRING)

TecTammina

IT Service Management Lead

Memphis, TN · On-site

Experienced in ITIL * Experienced in requirements gathering (from customer team), workflow from old tools to new in: * o Problem Management * o Incident Management * o Event Management * o Change ...

VIS IT Solutions Inc

ServiceNow Developer

Brentwood, TN · On-site

$51 - $70.25/hr

... Problem management and Configuration Management. This individual will guide the integration and organizational adoption of ITIL best practices, standards, policies, and controls. SUPERVISORY ...

Deloitte

ITSM Process & Product Manager

Hermitage, TN · On-site

... incident, problem, change, and release management processes while collaborating with cross ... Preferred : • ITIL and Lean Six Sigma certification preferred. Company : Deloitte is a business ...

krg technology inc

BI/DW Administrator

Chattanooga, TN · On-site

Participate in problem management and come up with trend analysis on recurring incidents * Strong ... Knowledge of ITIL practices * Provide on-call support Thanks & Regards Additional Information All ...

krg technology inc

BI/DW Admin

Chattanooga, TN

Participate in problem management and come up with trend analysis on recurring incidents Strong ... of ITIL practices Provide on-call support Qualifications Cognos , Informatica PowerCenter ...

Hunter Fan Company

Enterprise Architect

Cordova, TN

$59.75 - $77/hr

Partner with IT leadership to align architecture standards with ITIL-based processes, including change management, incident management, problem management, release management, and configuration ...

Hunter Fan Company

Enterprise Architect

Cordova, TN · On-site

$59.75 - $77/hr

Partner with IT leadership to align architecture standards with ITIL-based processes, including change management, incident management, problem management, release management, and configuration ...

Careers | Hunter Fan

Enterprise Architect

Cordova, TN

$59.75 - $77/hr

Partner with IT leadership to align architecture standards with ITIL-based processes, including change management, incident management, problem management, release management, and configuration ...

defi AUTO LLC

ITSM Specialist

Nashville, TN · On-site

... and problem management. This role ensures seamless production deployments by guiding releases ... Strong knowledge of ITSM frameworks such as ITIL * Strong communication, problem-solving, and ...

HCTec

IT Support Analyst II

Brentwood, TN

Manage user accounts and permissions across various systems and applications. Participate in the ... Strong problem-solving and analytical skills. Relevant certifications such as A+, Network+, ITIL ...

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All JobsItil Problem JobsItil Problem Manager JobsItil Problem Manager Jobs in Tennessee

Itil Problem Manager information

See Tennessee salary details

$29.3K

$93.7K

$145.9K

How much do itil problem manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for itil problem manager in Tennessee is $93,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,794.00 and $103,458.00 per year, depending on experience, location, and employer.

What is an ITIL Problem Manager?

An ITIL Problem Manager is a professional responsible for identifying and managing the root causes of incidents within an IT service environment. Their main goal is to minimize the adverse impact of recurring issues by preventing problems and resulting incidents from happening. They analyze incident trends, coordinate with technical teams to investigate root causes, and implement permanent solutions. The role ensures continuous improvement of IT services by maintaining problem records, facilitating problem reviews, and driving proactive problem management.

What are the key skills and qualifications needed to thrive as an ITIL Problem Manager?

To thrive as an ITIL Problem Manager, you need a deep understanding of ITIL frameworks, strong analytical skills, and experience in IT service management, often backed by an ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and root cause analysis methodologies is typically required. Exceptional communication, stakeholder management, and critical thinking skills help in effectively resolving issues and driving process improvements. These competencies are crucial for minimizing service disruptions, enhancing IT efficiency, and supporting organizational goals.

How does an ITIL Problem Manager typically collaborate with other IT teams to resolve recurring incidents?

An ITIL Problem Manager works closely with incident management, service desk, and technical support teams to analyze incident trends and identify underlying causes of recurring issues. They often facilitate problem review meetings, coordinate root cause analysis, and ensure that permanent solutions are implemented across departments. Effective collaboration involves clear communication, documentation, and follow-up to verify that corrective actions prevent future incidents. This cross-functional teamwork is essential for maintaining service quality and minimizing disruptions.

What is the difference between Itil Problem Manager vs Itil Incident Manager?

AspectItil Problem ManagerItil Incident Manager
Primary FocusIdentifying and resolving root causes of problemsRestoring services quickly after incidents
ResponsibilitiesProblem analysis, root cause analysis, proactive problem managementIncident logging, escalation, resolution, communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentIT service management teams, technical supportHelp desks, support centers, operational teams

The Itil Problem Manager focuses on identifying and resolving underlying issues to prevent future incidents, while the Itil Incident Manager aims to restore normal service operation as quickly as possible. Both roles require ITIL certifications and work within IT service management environments, but their core objectives differ significantly.

Itil Problem Manager jobs near you
Infographic showing various Itil Problem Manager job openings in Tennessee as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $93,687 per year, or $45 per hour.

IT Service Management Lead

TecTammina

Memphis, TN • On-site

Contractor

Re-posted 10 days ago

Job description

Job Description

Job Description


Client is looking for a consultant, preferable ITIL certified, who will work with the client to review the existing ITSM program and processes, provide gap analysis and lead the implementation of the new software and processes to provide best practices in delivering technology services and support to the client's business users.


Skill Requirements for Lead (on-site in Memphis):

  • Experienced in Service Management delivery
  • Experienced in ITIL
  • Experienced in requirements gathering (from customer team), workflow from old tools to new in:
  • o Problem Management
  • o Incident Management
  • o Event Management
  • o Change Management (FIRST PRIORITY)
  • o Incident Managemento general service management dashboards
  • Workshop delivery expert
  • Process Guide writer
  • As-Is writer



Additional Information

Share the Profiles to dinesh@techtammina(dot)com

Contact: 703-349-1004

Job Type: Contract

Duration:6+Months

Citizenship: USC/H1B/GC

Expenses: All-inclusive


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