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Itil Problem Manager Jobs in Dallas, TX (NOW HIRING)

Charles Schwab

Platform Support Data Engineer

Southlake, TX

$107K - $129K/yr

Knowledge of ITIL problem management and operational support practices. * Experience supporting third-party vendor applications and SaaS platforms. * Experience within the financial services, banking ...

HCL Global Systems Inc

Support Analyst

Irving, TX · On-site

... • Problem management / Desing and development of automation related use cases • Write and ... understanding of ITIL and ITSM processes (including Incident and Change Management). • ...

Deloitte

Manager

Dallas, TX · On-site

$109K - $148K/yr

Apply ITIL processes across incident, service request, change, and problem management. * Maintain and ensure compliance with technical documentation, including runbooks, operating instructions ...

Staffingine LLC

Network Engineer

Plano, TX · On-site

Understanding of ITIL Framework (Incident, Change, Problem Management) * Flexibility for 24x7 rotational shifts/weekends and ability to work under pressure * Strong interpersonal & communication ...

Stem Xpert

Weblogic Administrator

Plano, TX · On-site

... ITIL Change Management, Incident resolution and Problem Management. -Leverage structured problem solving skills to coordinate multi-disciplinary problem resolution. -Work directly with various system ...

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All JobsItil Problem JobsItil Problem Manager JobsItil Problem Manager Jobs in Dallas, TX

Itil Problem Manager information

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$28.6K

$91.6K

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How much do itil problem manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for itil problem manager in Dallas, TX is $91,593.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,876.00 and $101,145.00 per year, depending on experience, location, and employer.

What is an ITIL Problem Manager?

An ITIL Problem Manager is a professional responsible for identifying and managing the root causes of incidents within an IT service environment. Their main goal is to minimize the adverse impact of recurring issues by preventing problems and resulting incidents from happening. They analyze incident trends, coordinate with technical teams to investigate root causes, and implement permanent solutions. The role ensures continuous improvement of IT services by maintaining problem records, facilitating problem reviews, and driving proactive problem management.

What are the key skills and qualifications needed to thrive as an ITIL Problem Manager?

To thrive as an ITIL Problem Manager, you need a deep understanding of ITIL frameworks, strong analytical skills, and experience in IT service management, often backed by an ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and root cause analysis methodologies is typically required. Exceptional communication, stakeholder management, and critical thinking skills help in effectively resolving issues and driving process improvements. These competencies are crucial for minimizing service disruptions, enhancing IT efficiency, and supporting organizational goals.

How does an ITIL Problem Manager typically collaborate with other IT teams to resolve recurring incidents?

An ITIL Problem Manager works closely with incident management, service desk, and technical support teams to analyze incident trends and identify underlying causes of recurring issues. They often facilitate problem review meetings, coordinate root cause analysis, and ensure that permanent solutions are implemented across departments. Effective collaboration involves clear communication, documentation, and follow-up to verify that corrective actions prevent future incidents. This cross-functional teamwork is essential for maintaining service quality and minimizing disruptions.

What is the difference between Itil Problem Manager vs Itil Incident Manager?

AspectItil Problem ManagerItil Incident Manager
Primary FocusIdentifying and resolving root causes of problemsRestoring services quickly after incidents
ResponsibilitiesProblem analysis, root cause analysis, proactive problem managementIncident logging, escalation, resolution, communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentIT service management teams, technical supportHelp desks, support centers, operational teams

The Itil Problem Manager focuses on identifying and resolving underlying issues to prevent future incidents, while the Itil Incident Manager aims to restore normal service operation as quickly as possible. Both roles require ITIL certifications and work within IT service management environments, but their core objectives differ significantly.

What cities near Dallas, TX are hiring for Itil Problem Manager jobs?

Cities near Dallas, TX with the most Itil Problem Manager job openings:

Itil Problem Manager jobs near you
Infographic showing various Itil Problem Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $91,593 per year, or $44 per hour.

Director, Incident & Problem Management

Solera

Westlake, TX

Full-time

Re-posted 22 days ago

Job description

Director, Incident & Problem ManagementWho We Are

Solera is a global leader in data and software services, operating at scale across multiple regions, platforms, and products. Our Global IT organization underpins the reliability, availability, and performance of over 400+ products worldwide.

The Role

We are seeking a Director of Incident & Problem Management to lead our global NOC and Problem Management functions. This role is accountable for the end-to-end management of major incidents, operational stability, and root cause remediation across all regions and products.

You will drive a step-change in operational maturity-moving from reactive incident handling to proactive service resilience. This includes building a high-performing global NOC, embedding robust problem management practices, and leveraging data and automation to reduce incident frequency and impact.

This is a high-visibility leadership role requiring strong execution, stakeholder management, and the ability to operate in a complex, fast-paced environment.

What You'll Do

Operational Leadership

  • Lead the global NOC and Problem Management teams, operating 24/7 across multiple regions
  • Own the end-to-end major incident management process, including escalation, coordination, and communication
  • Establish clear command-and-control structures during incidents to drive rapid resolution

Problem Management & Continuous Improvement

  • Implement and mature a structured problem management framework
  • Ensure high-quality root cause analysis (RCA) and action tracking
  • Drive permanent fixes and reduce repeat incidents and known errors

Service Stability & Risk Reduction

  • Identify systemic risks, single points of failure, and operational weaknesses
  • Define and implement mitigation strategies across teams and platforms
  • Improve service reliability, uptime, and customer impact metrics

Data, Automation & AI

  • Leverage data and analytics to identify incident trends and operational insights
  • Introduce automation and AI-driven capabilities to improve detection, triage, and response
  • Drive a shift from reactive support to predictive operations

Stakeholder & Executive Engagement

  • Act as the central point of accountability for major incidents at an executive level
  • Communicate clearly and directly with senior leadership during critical events
  • Partner with Product, Engineering, and Support teams to improve service outcomes

Team & Capability Building

  • Build and scale a high-performing, globally distributed team
  • Define clear roles, responsibilities, and performance expectations
  • Develop leadership capability within the NOC and Problem Management functions
What You'll Bring

Experience

  • 10+ years in IT operations, incident management, or service delivery leadership roles
  • Proven experience leading global, distributed teams in a 24/7 environment
  • Strong track record of improving operational maturity and service stability

Technical & Operational Expertise

  • Deep understanding of incident and problem management frameworks (e.g. ITIL)
  • Experience managing large-scale, complex production environments
  • Strong data-driven mindset with experience using dashboards and reporting tools
  • Exposure to automation, AI, or modern operational tooling

Leadership & Behaviour

  • Strong leadership presence with the ability to operate under pressure
  • Clear, direct communicator, especially in high-stakes situations
  • Highly accountable, outcome-focused, and execution-driven
  • Ability to challenge constructively and drive change across functions

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or

eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.


EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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