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Itil Problem Manager Jobs in Denver, CO (NOW HIRING)

ATN Health

Information Technology Specialist

Aurora, CO · On-site

$31K - $45K/yr

Basic ITIL problem management understanding and support ticket systems understanding. * Basic office networking (switching and connectivity) * Windows Active Directory (AD) administration experience ...

Litera

Manager, Site Reliability Engineering

Denver, CO · Hybrid

$120K - $160K/yr

Familiarity with ITIL, Problem Management, Change Management, Operational Excellence, or modern platform engineering practices. * Experience supportinghighly availablecustomer-facing platforms in a ...

Litera

Manager, Site Reliability Engineering

Denver, CO · On-site

$58.75 - $78/hr

Familiarity with ITIL, Problem Management, Change Management, Operational Excellence, or modern platform engineering practices. * Experience supporting highly available customer-facing platforms in a ...

Akraya Inc.

Project Coordinator

Broomfield, CO

... problem management in non-Production environments. Develop organizational process improvements ... ITIL) or equivalent experience Additional Information All your information will be kept ...

SriLakshmiTech

PROJECT MANAGER

Denver, CO · On-site

ITIL Foundation (Preferred) * PMI-ACP (Preferred) Responsibilities * Lead multiple large-scale ... Strong leadership, communication, negotiation, and problem-solving skills. * Experience with ...

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All JobsItil Problem JobsItil Problem Manager JobsItil Problem Manager Jobs in Denver, CO

Itil Problem Manager information

What is an ITIL Problem Manager?

An ITIL Problem Manager is a professional responsible for identifying and managing the root causes of incidents within an IT service environment. Their main goal is to minimize the adverse impact of recurring issues by preventing problems and resulting incidents from happening. They analyze incident trends, coordinate with technical teams to investigate root causes, and implement permanent solutions. The role ensures continuous improvement of IT services by maintaining problem records, facilitating problem reviews, and driving proactive problem management.

What are the key skills and qualifications needed to thrive as an ITIL Problem Manager?

To thrive as an ITIL Problem Manager, you need a deep understanding of ITIL frameworks, strong analytical skills, and experience in IT service management, often backed by an ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and root cause analysis methodologies is typically required. Exceptional communication, stakeholder management, and critical thinking skills help in effectively resolving issues and driving process improvements. These competencies are crucial for minimizing service disruptions, enhancing IT efficiency, and supporting organizational goals.

How does an ITIL Problem Manager typically collaborate with other IT teams to resolve recurring incidents?

An ITIL Problem Manager works closely with incident management, service desk, and technical support teams to analyze incident trends and identify underlying causes of recurring issues. They often facilitate problem review meetings, coordinate root cause analysis, and ensure that permanent solutions are implemented across departments. Effective collaboration involves clear communication, documentation, and follow-up to verify that corrective actions prevent future incidents. This cross-functional teamwork is essential for maintaining service quality and minimizing disruptions.

What is the difference between Itil Problem Manager vs Itil Incident Manager?

AspectItil Problem ManagerItil Incident Manager
Primary FocusIdentifying and resolving root causes of problemsRestoring services quickly after incidents
ResponsibilitiesProblem analysis, root cause analysis, proactive problem managementIncident logging, escalation, resolution, communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentIT service management teams, technical supportHelp desks, support centers, operational teams

The Itil Problem Manager focuses on identifying and resolving underlying issues to prevent future incidents, while the Itil Incident Manager aims to restore normal service operation as quickly as possible. Both roles require ITIL certifications and work within IT service management environments, but their core objectives differ significantly.

What cities near Denver, CO are hiring for Itil Problem Manager jobs?

Cities near Denver, CO with the most Itil Problem Manager job openings:

Itil Problem Manager jobs near you
Infographic showing various Itil Problem Manager job openings in Denver, CO as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Information Technology Specialist

ATN Health

Aurora, CO • On-site

$31K - $45K/yr

Part-time

Re-posted 10 days ago

Job description

Description:
Job details
Information Technology Specialist Internship
At ATN Health, we are looking for bright and experienced IT professionals to provide employee IT troubleshooting and office support. Working with a local and remote Help Desk team to deliver a high-quality user experience for your employees.
Experience:
  • Procurement of laptops, keyboards/mice, monitors, printers and accessories as needed for new hires and existing ATN Health employees.
  • Prepare new laptop computers for newly hired employees. Includes laptop setup, asset management and setup of all necessary accounts required for new employees.
  • Provisioning and troubleshooting phone issues with our cloud-based phone system.
  • End-user support including Windows desktop/laptops, Mac Computers, Mobile devices (phones, Pads, etc.).
  • Support local and network printers and other peripherals, VPN account creation, configuration, maintenance, administration, and connectivity, VOIP control panel (moves/adds/changes) and desktop phone support.
  • Manage Microsoft Office 365, OneDrive for Business, mapped network drives, mobile email support with Microsoft Office 365, and OTS/COTS software installation and troubleshooting support.
  • Manage all IT hardware inventory at local sites, including maintaining ITAM system (ServiceNow) to 100% accuracy to account for all IT fixed assets.
  • Excellent organizational skills and the ability to manage several concurrent tasks.
  • Other office IT duties as requested.
  • Minimum 5 years General IT experience on both Windows and Mac computers. Must have installation, management and troubleshooting experience with Microsoft Office, Office 365 and other common desktop applications.
  • Basic security understanding and working experience with dual factor/multi factor authentication (2FA/MFA) solutions.
  • Ability to execute detailed procedures in accordance with ATN Health's strict cybersecurity requirements.
  • Basic ITIL problem management understanding and support ticket systems understanding.
  • Basic office networking (switching and connectivity)
  • Windows Active Directory (AD) administration experience is a plus.
  • Support of multiple languages and keyboards a plus

Job Types: Part-time, Contract, Internship
Pay: $15.00 - $22.00 per hour
Benefits:
  • Professional development assistance
  • Referral program

Schedule:
  • Monday to Friday
  • On call

Supplemental pay types:
  • Commission pay.

Ability to commute/relocate:
  • Orlando, FL 32807: Reliably commute or planning to relocate before starting work (Preferred)

Experience:
  • IT support: 2 years (Preferred)

Work Location: Hybrid remote in Orlando, FL 32807
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
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