ZipRecruiter

Log In

1

Itil Problem Manager Jobs in Alabama (NOW HIRING)

Amtis

IT Operations Manager

Birmingham, AL

£62K - £70K/yr

Oversee incident, problem and change management processes to ensure timely resolution and minimise ... Strong background in IT service management with practical application of ITIL processes. Confident ...

Kanak Elite Services Inc

ServiceNow Developer

Montgomery, AL · On-site

$53.50 - $73.50/hr

... Problem, Change, Release, Service Catalog, CMDB, Knowledge Management, Event Monitoring. • Ability to troubleshoot, analyze, and resolve ServiceNow platform issues. • Strong understanding of ITIL ...

Kanak Elite Services Inc

ServiceNow Developer

Montgomery, AL · On-site

$53.50 - $73.50/hr

... Problem, Change, Release, Service Catalog, CMDB, Knowledge Management, Event Monitoring. • Ability to troubleshoot, analyze, and resolve ServiceNow platform issues. • Strong understanding of ITIL ...

Summit 7 Systems

Senior Service Now Developer

AL · On-site +1

$90K - $120K/yr

Provide continual service improvement input to advance ITIL maturity in areas such as change management, problem management, and release management. * Collaborate with cross-functional teams to ...

Affinity Recruiting

BMC Remedy SME

Huntsville, AL

Implementation of Remedy server version patches, troubleshooting, problem solving Demonstrated knowledge of : * BMC Remedy Systems * Application of ITIL * ​​​​​ CMD ...

LG Electronics

IT Operations Manager

Huntsville, AL · On-site

Relevant certifications (e.g., PMP, ITIL, CISSP, CISM, CISA, Security+, AI/RPA) strongly preferred ... Excellent analytical, problem-solving, and communication skills, with the ability to bridge ...

Service Global, Inc

Desktop EUC L1

Alexander City, AL · On-site

$18 - $22.75/hr

Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management * Associate degree (A.A.) or equivalent from three-year ...

IPG Photonics

Systems Administrator

Huntsville, AL · On-site

Strong design, implementation, and management experience with Microsoft 365 Stack; Exchange Online ... Coordinate with vendors and other IT personnel for problem resolution. * Follow assigned project ...

next page

Showing results 1-20

People also search for

All JobsItil Problem JobsItil Problem Manager JobsItil Problem Manager Jobs in Alabama

Itil Problem Manager information

See Alabama salary details

$24.5K

$78.5K

$122.2K

How much do itil problem manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for itil problem manager in Alabama is $78,497.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,884.00 and $86,684.00 per year, depending on experience, location, and employer.

How does an ITIL Problem Manager typically collaborate with other IT teams to resolve recurring incidents?

An ITIL Problem Manager works closely with incident management, service desk, and technical support teams to analyze incident trends and identify underlying causes of recurring issues. They often facilitate problem review meetings, coordinate root cause analysis, and ensure that permanent solutions are implemented across departments. Effective collaboration involves clear communication, documentation, and follow-up to verify that corrective actions prevent future incidents. This cross-functional teamwork is essential for maintaining service quality and minimizing disruptions.

What is an ITIL Problem Manager?

An ITIL Problem Manager is a professional responsible for identifying and managing the root causes of incidents within an IT service environment. Their main goal is to minimize the adverse impact of recurring issues by preventing problems and resulting incidents from happening. They analyze incident trends, coordinate with technical teams to investigate root causes, and implement permanent solutions. The role ensures continuous improvement of IT services by maintaining problem records, facilitating problem reviews, and driving proactive problem management.

What is the difference between Itil Problem Manager vs Itil Incident Manager?

AspectItil Problem ManagerItil Incident Manager
Primary FocusIdentifying and resolving root causes of problemsRestoring services quickly after incidents
ResponsibilitiesProblem analysis, root cause analysis, proactive problem managementIncident logging, escalation, resolution, communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentIT service management teams, technical supportHelp desks, support centers, operational teams

The Itil Problem Manager focuses on identifying and resolving underlying issues to prevent future incidents, while the Itil Incident Manager aims to restore normal service operation as quickly as possible. Both roles require ITIL certifications and work within IT service management environments, but their core objectives differ significantly.

What are the key skills and qualifications needed to thrive as an ITIL Problem Manager, and why are they important?

To thrive as an ITIL Problem Manager, you need a deep understanding of ITIL frameworks, strong analytical skills, and experience in IT service management, often backed by an ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and root cause analysis methodologies is typically required. Exceptional communication, stakeholder management, and critical thinking skills help in effectively resolving issues and driving process improvements. These competencies are crucial for minimizing service disruptions, enhancing IT efficiency, and supporting organizational goals.
Itil Problem Manager jobs near you
IT Operations Manager

IT Operations Manager

Amtis

Birmingham, AL

£62K - £70K/yr

Other

Posted 23 days ago

Job description

Job Description Well established UK multi-site business with its HQ in Birmingham, West Midlands is seeking an IT Operations Manager to lead and mature its core technology services. This is a key opportunity to take ownership of day-to-day IT operations, drive service excellence, and shape the future roadmap across cloud, Network, EUC and application environments. You'll join a stable, growing organisation where technology is central to business performance and customer experience.

About the Role: This role is responsible for the effective operation, stability and resilience of the organisation's IT services across multiple UK sites. You will lead an IT operations team, manage third-party vendors, and ensure services meet agreed SLAs and compliance requirements. Working closely with senior stakeholders, you will contribute to strategic planning and deliver operational improvements that support business growth.

Key Responsibilities: Lead and manage day-to-day IT operations across infrastructure, cloud platforms, EUC, M365 and application support. Oversee incident, problem and change management processes to ensure timely resolution and minimise service disruption. Manage relationships with key technology vendors and service providers, ensuring performance against contracts and SLAs.

Plan, prioritise and deliver IT operational initiatives and projects in line with the wider technology strategy. Monitor and optimise IT operational budgets, including cost control, forecasting and value-for-money assessments. Ensure IT services and operations adhere to cybersecurity, data protection and regulatory compliance requirements.

Develop, coach and performance-manage the IT operations team to build capability and a high-service culture. Produce and present operational performance reports, metrics and recommendations to senior stakeholders. Key Requirements: Proven experience in an IT Operations Manager or similar leadership role ideally in a multi-site end user environment.

Experience managing cloud-based services, SD-WAN and Cloud Telephony in an operational context. Demonstrable track record in incident and problem management within business-critical environments. Experience managing third-party vendors and service providers, including contracts and SLAs.

Solid understanding of cybersecurity principles and compliance considerations in an operational setting. Strong people management skills with experience leading and developing technical teams. Strong background in IT service management with practical application of ITIL processes.

Confident stakeholder management and communication skills, able to influence at multiple levels. Desirable Skills: Experience supporting or overseeing Microsoft 365, Teams Telephony and end-user computing environments at scale. Managing application support operations within a complex business landscape including SaaS and some legacy apps.

Exposure to IT strategy development and roadmapping in conjunction with senior leadership. Experience in implementing or improving ITSM tooling, monitoring and automation. Familiarity with working in regulated or highly audited environments.

Qualifications: Degree in Information Technology, Computer Science or a related discipline is an advantage. ITIL Foundation certification (v3 or v4) required; higher-level ITIL certifications advantageous. Relevant cloud certification (e.g

Azure) ideal. Management or leadership training/qualification beneficial. If you're an experienced IT Operations Manager ready to take ownership of a critical function in a well established UK multi-site business with its HQ in Birmingham, West Midlands, apply now to explore this opportunity further.

AMTIS logo

About AMTIS

Sourced by ZipRecruiter

Industry

Guided missile and space vehicle manufacturing

Company size

11 - 50 Employees

Headquarters location

Orlando, FL, US

Year founded

2007

Social media

Facebook

View All AMTIS Jobs

Apply