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Itil Problem Manager Jobs in Ohio (NOW HIRING)

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Deliver second-level support and contribute to problem management processes per ITIL standards. * Administer O365, Active Directory, DNS, Group Policies, and firewall configurations. Required Skills ...

Syntricate Technologies

ServiceNow ITSM Developer

Dublin, OH · On-site

$51 - $70/hr

... Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App ... ITIL/industry standards • Knowledge of software development lifecycle (SDLC) • Effective ...

BTC Business Technology Consulting

$74.18 - $102.72/hr

Anfallenden Incidents und Störungen sowie Change- und Problem-Management nach ITIL löst du innerhalb der Microsoft 365 Collaboration-Umgebungen, bei Bedarf auch SharePoint On-Premises * Daneben ...

Acuative

NOC Analyst Tier II

Strongsville, OH · On-site

Solid understanding of ITIL principles, particularly Incident, Problem, and Change Management. * Diagnostic Tools: Proficiency in network performance monitoring (NPM) and application performance ...

REWE Digital GmbH

$79.93 - $125.60/hr

... Problem-, Change- und Service Request Management. Die Zusammenarbeit mit anderen IT- und Fachbereichen sowie die Orientierung an Best Practices wie ITIL sind für uns selbstverständlich.**Aufgaben, ...

CBIZ

IT Service Management (ITSM) Lead

Cleveland, OH · Hybrid

Establish and manage KPIs, SLAs, dashboards, and executive-level reporting to measure service ... Strong experience owning and maturing ITIL practices (Incident, Problem, Change, Knowledge, Service ...

AeroVironment

Manager, Service Desk

Dayton, OH · On-site

The Manager, Service Desk executes established ITIL processes, asset management workflows, and ... The Manager, Service Desk also actively contributes to escalated problem resolution by providing ...

AgreeYa Solutions

L2 Cloud Support Engineer

Westerville, OH · On-site

$54 - $72.25/hr

Participate in incident, change, and problem management processes following ITIL practices. * Ensure timely resolution of infrastructure and network issues. Monitoring, Security & Compliance

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Itil Problem Manager information

What is an ITIL Problem Manager?

An ITIL Problem Manager is a professional responsible for identifying and managing the root causes of incidents within an IT service environment. Their main goal is to minimize the adverse impact of recurring issues by preventing problems and resulting incidents from happening. They analyze incident trends, coordinate with technical teams to investigate root causes, and implement permanent solutions. The role ensures continuous improvement of IT services by maintaining problem records, facilitating problem reviews, and driving proactive problem management.

What are the key skills and qualifications needed to thrive as an ITIL Problem Manager?

To thrive as an ITIL Problem Manager, you need a deep understanding of ITIL frameworks, strong analytical skills, and experience in IT service management, often backed by an ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and root cause analysis methodologies is typically required. Exceptional communication, stakeholder management, and critical thinking skills help in effectively resolving issues and driving process improvements. These competencies are crucial for minimizing service disruptions, enhancing IT efficiency, and supporting organizational goals.

How does an ITIL Problem Manager typically collaborate with other IT teams to resolve recurring incidents?

An ITIL Problem Manager works closely with incident management, service desk, and technical support teams to analyze incident trends and identify underlying causes of recurring issues. They often facilitate problem review meetings, coordinate root cause analysis, and ensure that permanent solutions are implemented across departments. Effective collaboration involves clear communication, documentation, and follow-up to verify that corrective actions prevent future incidents. This cross-functional teamwork is essential for maintaining service quality and minimizing disruptions.

What is the difference between Itil Problem Manager vs Itil Incident Manager?

AspectItil Problem ManagerItil Incident Manager
Primary FocusIdentifying and resolving root causes of problemsRestoring services quickly after incidents
ResponsibilitiesProblem analysis, root cause analysis, proactive problem managementIncident logging, escalation, resolution, communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentIT service management teams, technical supportHelp desks, support centers, operational teams

The Itil Problem Manager focuses on identifying and resolving underlying issues to prevent future incidents, while the Itil Incident Manager aims to restore normal service operation as quickly as possible. Both roles require ITIL certifications and work within IT service management environments, but their core objectives differ significantly.

What cities in Ohio are hiring for Itil Problem Manager jobs?

Cities in Ohio with the most Itil Problem Manager job openings:

Itil Problem Manager jobs near you
Infographic showing various Itil Problem Manager job openings in Ohio as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution.

Senior ITSM Process Engineer -- ITIL, CMDB & Asset Mgmt

Columbus, OH • On-site

Jobtailor
See more jobs at Jobtailorexternal

$95 - $140/hr

Other

Posted 25 days ago

Job description

• Contributes to the strategic vision and serves as a senior technical leader in the planning, design, development, implementation, maintenance, and continuous improvement of IT service management processes aligned to the Information Technology Infrastructure Library (ITIL) framework.
• Core process ownership includes, but is not limited to, Incident, Problem, Change, Release, Service Level, Knowledge, Configuration Management (CMDB), and IT Asset Management (ITAM).
• This role is responsible for advancing the maturity, governance, and integration of configuration management and asset management practices, ensuring accurate service mapping, asset lifecycle visibility, and data integrity to support operational excellence, compliance, and risk mitigation across the Medical Center.
• Leads and delivers medium- to large-scale strategic initiatives with significant scope, risk, and organizational impact.
• Facilitates cross-functional efforts to evaluate, design, and implement new and existing tools, processes, and workflows that enhance IT service delivery and process management capabilities.
• Provides strategic direction and thought leadership to leaders, peers, and team members, ensuring alignment of IT service management processes with evolving business needs, clinical priorities, and technology opportunities.
• Recognized as a subject matter expert and trusted advisor, this role is frequently engaged to resolve complex system and process challenges and drive continuous improvement.
• Acts as a subject matter expert in IT service management strategies, policies, procedures, and methodologies, with a particular emphasis on CMDB governance, service mapping, and IT asset lifecycle management.
• Performs key leadership roles including Problem Manager, Change Manager, and Process Architect.

Requirements

  • Degree in Computer Science or a related field, with four years of experience providing Tier I–III IT support within operations.
  • Demonstrates a strong understanding of IT infrastructure management, including Change, Configuration, and Problem Management.

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

  • IT service management
  • ITIL
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Service Level Management
  • Knowledge Management
  • Configuration Management
  • IT Asset Management

Soft Skills

  • leadership
  • strategic vision
  • cross-functional collaboration
  • thought leadership
  • problem-solving
  • communication
  • governance
  • continuous improvement
  • organizational impact
  • data integrity
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