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Itil Problem Manager Jobs in Ohio (NOW HIRING)

Comtech, LLC

IT Support Specialist

Cincinnati, OH

... 1:2011 IT Service Management Systems (SMS, corporate ITIL certification), ISO 27001:2005 ... Determines whether problem is caused by hardware, software, or system. * Answers questions ...

Vontier

Applications Support Manager

Stow, OH

Strong analytical and problem-solving skills; ability to triage complex issues under pressure ... ITIL Foundation, PMP or equivalent, SQL certifications, relevant vendor certifications. Key ...

Core Specialty

Service Desk Analyst

Cincinnati, OH

$19.75 - $26.75/hr

Understand and apply ITIL service transition and service quality principles. * Manage and maintain ... Excellent problem-solving skills and attention to detail. * Ability to work independently and as ...

Core specialty

Service Desk Analyst

Cincinnati, OH

$19.75 - $27/hr

Understand and apply ITIL service transition and service quality principles. * Manage and maintain ... Excellent problem-solving skills and attention to detail. * Ability to work independently and as ...

Core Specialty

Service Desk Analyst

Cincinnati, OH · On-site

$19.75 - $26.75/hr

Understand and apply ITIL service transition and service quality principles. * Manage and maintain ... Excellent problem-solving skills and attention to detail. * Ability to work independently and as ...

E*Pro, Inc.

Sharepoint Admin

Cleveland, OH

Management of farms, sharepoint access control. Setting of site collections and managing user ... Desired Skills Exposure to ITIL. Good Problem solving skills. Additional Information All your ...

SPIROL Shim Division

IT Services Manager

Stow, OH

$86K - $106K/yr

... such as ITSM, ITIL, COBIT 5, CompTIA, CAPM, or equivalent experience • Experience leading ... problem solving skills • Experience managing helpdesk functions, network engineering, and/or IT ...

MDT Technical

ServiceNow Software Engineer IV

Cincinnati, OH · On-site

$51.75 - $71.25/hr

Solid understanding of ITIL 4 (Change Enablement, Monitoring & Event Management). * Strong governance, analytical, and problem-solving skills, including root-cause and corrective action. * Excellent ...

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Itil Problem Manager information

How does an ITIL Problem Manager typically collaborate with other IT teams to resolve recurring incidents?

An ITIL Problem Manager works closely with incident management, service desk, and technical support teams to analyze incident trends and identify underlying causes of recurring issues. They often facilitate problem review meetings, coordinate root cause analysis, and ensure that permanent solutions are implemented across departments. Effective collaboration involves clear communication, documentation, and follow-up to verify that corrective actions prevent future incidents. This cross-functional teamwork is essential for maintaining service quality and minimizing disruptions.

What is an ITIL Problem Manager?

An ITIL Problem Manager is a professional responsible for identifying and managing the root causes of incidents within an IT service environment. Their main goal is to minimize the adverse impact of recurring issues by preventing problems and resulting incidents from happening. They analyze incident trends, coordinate with technical teams to investigate root causes, and implement permanent solutions. The role ensures continuous improvement of IT services by maintaining problem records, facilitating problem reviews, and driving proactive problem management.

What is the difference between Itil Problem Manager vs Itil Incident Manager?

AspectItil Problem ManagerItil Incident Manager
Primary FocusIdentifying and resolving root causes of problemsRestoring services quickly after incidents
ResponsibilitiesProblem analysis, root cause analysis, proactive problem managementIncident logging, escalation, resolution, communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentIT service management teams, technical supportHelp desks, support centers, operational teams

The Itil Problem Manager focuses on identifying and resolving underlying issues to prevent future incidents, while the Itil Incident Manager aims to restore normal service operation as quickly as possible. Both roles require ITIL certifications and work within IT service management environments, but their core objectives differ significantly.

What are the key skills and qualifications needed to thrive as an ITIL Problem Manager, and why are they important?

To thrive as an ITIL Problem Manager, you need a deep understanding of ITIL frameworks, strong analytical skills, and experience in IT service management, often backed by an ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and root cause analysis methodologies is typically required. Exceptional communication, stakeholder management, and critical thinking skills help in effectively resolving issues and driving process improvements. These competencies are crucial for minimizing service disruptions, enhancing IT efficiency, and supporting organizational goals.
What cities in Ohio are hiring for Itil Problem Manager jobs? Cities in Ohio with the most Itil Problem Manager job openings:
Itil Problem Manager jobs near you
Infographic showing various Itil Problem Manager job openings in Ohio as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

ServiceNow ITSM Engineer

Prudent Technologies and Consulting

Cincinnati, OH • Remote

$51.75 - $71.25/hr

Other

Posted 5 days ago

Job description

We are seeking an experienced ITSM Engineer with deep expertise in the ServiceNow platform to join a high-performing Agile/Kanban team. The ideal candidate will be responsible for ServiceNow administration, platform support, troubleshooting, upgrades, integrations, performance optimization, and ITSM solution development. This role will serve as a Level 3 escalation point for Service Desk operations while ensuring platform stability, security, and continuous improvement.

Key Responsibilities

ServiceNow Administration & Support

  • Provide end-to-end administration and support for the ServiceNow platform.
  • Manage users, groups, roles, permissions, and access controls.
  • Monitor platform health, uptime, performance, and system availability.
  • Troubleshoot and resolve ServiceNow incidents, issues, and platform-related problems.
  • Administer code releases, patches, plugins, upgrades, and clone activities.
  • Support disaster recovery testing, backups, restores, and instance recovery activities.
  • Manage ServiceNow licensing and reporting requirements.

Platform Development & Configuration

  • Configure and support ServiceNow ITSM, SPM, and CSM solutions.
  • Develop and maintain Catalog Items, Flow Designer workflows, custom applications, and platform integrations.
  • Support Service Portal, Virtual Agent, Knowledge Management, and Mobile capabilities.
  • Utilize Automatic Test Framework (ATF) for testing and validation.
  • Review code, identify defects, and collaborate with development teams on remediation.

Integrations & Security

  • Support REST, SOAP, ServiceNow Spokes, and third-party integrations.
  • Diagnose and resolve Discovery and Service Mapping issues.
  • Address platform vulnerabilities, especially MID Server security findings.
  • Implement security best practices and support audit requirements.
  • Manage credentials and secrets using enterprise vault solutions.

Agile Delivery & Operations

  • Participate in Agile/Kanban ceremonies, sprint planning, daily standups, and release activities.
  • Create and maintain technical documentation, knowledge articles, and operational procedures.
  • Manage incident queues and provide timely issue resolution.
  • Document work using user stories and Agile project management practices.
  • Collaborate with stakeholders, business teams, and technical teams to deliver platform enhancements.

Required Qualifications

  • 5+ years of hands-on experience with the ServiceNow platform.
  • Strong expertise in ServiceNow ITSM implementations and administration.
  • Experience with ServiceNow CSM, SPM, Service Portal, Virtual Agent, and Mobile solutions.
  • Strong understanding of ServiceNow Architecture and platform best practices.
  • Experience with REST APIs, SOAP integrations, Flow Designer, Discovery, and Service Mapping.
  • Knowledge of ITIL processes including Incident, Change, Problem, Knowledge, and Service Catalog Management.
  • Experience supporting platform upgrades, patching, cloning, security remediation, and performance tuning.
  • Bachelor''s Degree in Computer Science or equivalent experience.

Mandatory Certifications

  • ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
  • ServiceNow Certified Application Developer (CAD)

Preferred Qualifications

  • ITIL v4 Certification
  • ServiceNow CIS-SPM Certification
  • ServiceNow Mobile experience
  • Experience with platform security, vulnerability management, and compliance requirements.
  • Experience supporting enterprise-scale ServiceNow environments.

Technical Skills

Mandatory Skills

  • ServiceNow ITSM
  • CIS-ITSM
  • ServiceNow CAD
  • ServiceNow Administration
  • ITIL Processes
  • REST/SOAP Integrations
  • ServiceNow Mobile
  • ServiceNow Platform Development

Preferred Skills

  • ServiceNow SPM
  • ServiceNow CSM
  • Service Mapping
  • Discovery
  • Flow Designer
  • ATF (Automated Test Framework)
  • Virtual Agent
  • Service Portal

Ideal Candidate Profile

  • Self-driven and proactive problem solver.
  • Strong troubleshooting and analytical skills.
  • Excellent communication and stakeholder management abilities.
  • Comfortable working independently as well as within Agile teams.
  • Passionate about learning new ServiceNow capabilities and industry best practices.

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