ZipRecruiter

Log In

1

Itil Problem Manager Jobs in Virginia (NOW HIRING)

Akima

Problem Support Manager

Springfield, VA · On-site

The Problem Support Manager will manage the design and implementation of IT infrastructure and lead ... Some billets may require DoD Secret or Top-Secret access. • Relevant certifications such as ITIL ...

Akima, LLC

Problem Support Manager

Springfield, VA · On-site

Responsible for communicating with the CBP Problem Manager and other GSs for all problems. * Will ... Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA. * Bachelor's degree in related ...

TekSynap

Problem Support Manager

Ashburn, VA

$160K - $220K/yr

... Problem Support Manager to join our team supporting a National law enforcement agency NOC. This ... ITIL, Level II CCNA or Net+ * Router/switching/FW/load balancing proficiency with Four to Six (4-6) ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

Responsibilities & Qualifications We are seeking a Problem Support Manager to join our team ... ITIL, Level II CCNA or Net+ * Router/switching/FW/load balancing proficiency with Four to Six (4-6) ...

TekSynap

Problem Support Manager

Ashburn, VA

$160K - $220K/yr

We are seeking a Problem Support Manager to join our team supporting a National law enforcement ... ITIL, Level II CCNA or Net+ * Router/switching/FW/load balancing proficiency with Four to Six (4-6) ...

next page

Showing results 1-20

All JobsItil Problem JobsItil Problem Manager JobsItil Problem Manager Jobs in Virginia

Itil Problem Manager information

What is an ITIL Problem Manager?

An ITIL Problem Manager is a professional responsible for identifying and managing the root causes of incidents within an IT service environment. Their main goal is to minimize the adverse impact of recurring issues by preventing problems and resulting incidents from happening. They analyze incident trends, coordinate with technical teams to investigate root causes, and implement permanent solutions. The role ensures continuous improvement of IT services by maintaining problem records, facilitating problem reviews, and driving proactive problem management.

What are the key skills and qualifications needed to thrive as an ITIL Problem Manager?

To thrive as an ITIL Problem Manager, you need a deep understanding of ITIL frameworks, strong analytical skills, and experience in IT service management, often backed by an ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and root cause analysis methodologies is typically required. Exceptional communication, stakeholder management, and critical thinking skills help in effectively resolving issues and driving process improvements. These competencies are crucial for minimizing service disruptions, enhancing IT efficiency, and supporting organizational goals.

How does an ITIL Problem Manager typically collaborate with other IT teams to resolve recurring incidents?

An ITIL Problem Manager works closely with incident management, service desk, and technical support teams to analyze incident trends and identify underlying causes of recurring issues. They often facilitate problem review meetings, coordinate root cause analysis, and ensure that permanent solutions are implemented across departments. Effective collaboration involves clear communication, documentation, and follow-up to verify that corrective actions prevent future incidents. This cross-functional teamwork is essential for maintaining service quality and minimizing disruptions.

What is the difference between Itil Problem Manager vs Itil Incident Manager?

AspectItil Problem ManagerItil Incident Manager
Primary FocusIdentifying and resolving root causes of problemsRestoring services quickly after incidents
ResponsibilitiesProblem analysis, root cause analysis, proactive problem managementIncident logging, escalation, resolution, communication
CertificationsITIL Foundation, Problem Management certificationsITIL Foundation, Incident Management certifications
Work EnvironmentIT service management teams, technical supportHelp desks, support centers, operational teams

The Itil Problem Manager focuses on identifying and resolving underlying issues to prevent future incidents, while the Itil Incident Manager aims to restore normal service operation as quickly as possible. Both roles require ITIL certifications and work within IT service management environments, but their core objectives differ significantly.

What cities in Virginia are hiring for Itil Problem Manager jobs?

Cities in Virginia with the most Itil Problem Manager job openings:

Itil Problem Manager jobs near you
Infographic showing various Itil Problem Manager job openings in Virginia as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution.

Network Problem Management Quality Assurance Lead

Sterling, VA • On-site

CACI International Inc
See more jobs at CACI International Incexternal

Full-time

Re-posted 3 days ago

Job description

Job Summary:
CACI International Inc is seeking an experienced ITIL Network Problem Management Quality Assurance Lead to ensure the effectiveness and efficiency of their network problem management processes. The successful candidate will be responsible for implementing quality assurance measures, conducting audits, and driving continuous improvement in alignment with ITIL best practices.
Responsibilities:
• Lead the development and implementation of ITIL-based problem management strategies and processes for network operations
• Oversee regular audits of the problem management system to ensure compliance to customer policies, directives and governance and identify areas for improvement
• Develop and implement quality assurance processes for network problem management
• Analyze problem management metrics and KPIs to identify areas for improvement
• Ensure proper documentation and categorization of network problems
• Collaborate with network engineering teams to conduct root cause analysis, implement preventive measures, and reduce recurring issues
• Develop and maintain quality standards for problem management processes
• Provide training and guidance on ITIL problem management best practices
• Create and present reports on problem management performance to stakeholders
• Drive continuous improvement initiatives within the problem management function
• Lead a team of problem management analysts, providing guidance, mentorship, and performance evaluations
• Coordinate with other ITSM process owners to integrate problem management with incident, problem, and change management processes.
• Drive continuous improvement initiatives
• Report on problem management performance to senior management and stakeholders
• Develop and deliver training programs on ITIL problem management best practices
Qualifications:
Required:
• Bachelor's degree in Computer Science, Information Technology, or related field
• 10+ years of experience in network operations, quality assurance, or related roles
• TS/SCI with Poly required
• Experience with major ITSM platforms (e.g., ServiceNow, BMC Remedy)
• ITIL certification in Problem Management
• Strong knowledge of network technologies and protocols
• Experience with quality assurance methodologies and auditing processes
• Excellent analytical and problem-solving skills
• Strong leadership and team collaboration abilities
• Outstanding communication and reporting skills
• Proficiency in ITSM tools and data analysis software
Preferred:
• Knowledge of other IT frameworks like COBIT or ISO/IEC 20000
Company:
At CACI International Inc (NYSE: CACI), our 27,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security. Founded in 1962, the company is headquartered in Arlington, USA, with a team of 10001+ employees. The company is currently Late Stage.

Apply