Itil Problem Manager Jobs in Virginia (NOW HIRING)

As an employee, you Turn Change Into Value - for our clients, for our company, for your professional growth, and for the consumers. We hire the best and brightest, who are driven to create lasting value. At xScion, you aren't just another team member, you're impactful. You're empowered. You're driven. You're an xScioneer.

xScion is seeking an IV&V Analyst to work on an xScion project team with one of our clients.The IV&V Analyst supports an IV&V engagement by executing detailed readiness assessments across technology, operations, and governance domains. This role focuses on evidencebased analysis, documentation review, and practical recommendations, with a strong grounding in ITIL and production support best practices.

As an IV&V Analyst, You Will:

• Execute detailed assessments of system and operational readiness under the direction of the IV&V Lead
• Review and analyze documentation related to architecture, test plans and results, defect logs, deployment plans, runbooks, SOPs, DR/BCP plans, and service/support procedures
• Assess the design and maturity of ITILaligned processes, including incident, problem, change, and release management, and how they are practiced in daytoday operations
• Evaluate monitoring and alerting capabilities, incident response workflows, oncall structures, and escalation paths for production events
• Participate in interviews and workshops with technical, operations, security, and business stakeholders; capture and validate notes and observations
• Support the review of performance and load testing approach and results, including test coverage for peak volumes and major events or cutovers
• Contribute to analysis of data and reporting readiness (e.g., data warehouse, dashboards, regulatory and operational reporting) and testdata management
• Document findings, risks, and gaps in a structured way, including supporting evidence and practical, prioritized recommendations
• Assist in preparing weekly status reports, interim assessment summaries, and executivelevel briefing materials
• Help refine and apply measurable golive readiness criteria and track progress against them throughout the engagement.

To Be Successful, You Need:

• US Citizenship Required
• Bachelor's degree in Computer Science, Information Systems, Business IT Management or equivalent practical experience
  
• 3-7 years of experience in IT consulting, IV&V, QA, operations, or related assurance roles supporting enterprise systems
• Solid understanding of ITILbased service management, particularly incident, problem, change, release, and configuration management
• Experience reviewing and working with operational documentation (runbooks, SOPs, DR/BCP, incident reports) and translating it into maturity and readiness assessments
• Familiarity with enterprise testing practices (functional, integration, performance/load), defect management, and environment management
• Strong analytical and writing skills; able to create clear, evidencebased findings and recommendations for both technical and nontechnical stakeholders
• Comfortable conducting stakeholder interviews, documenting observations, and following up on open questions and evidence gaps
• Desired: experience with public sector or regulated industries; relevant certifications (PMP, PgMP, ITIL, CISA, or similar).

Why xScion?

• We have an amazing culture- We were namedBest Places to Work in Virginia7 times, including 2025.
• We are poised for rapid growth- We are on the cutting edge of digital transformation in Financial Services, Healthcare, Nonprofit and Public Sector and continuously welcome new clients to the xScion family.
• We believe in your continuous development- We invest in our teams' development, including our Communities of Practice, technology partnerships, sandbox and paying for certifications and trainings to improve their skills because we are committed to collectively being the best at what we do.
• We want you to make an impact in whatever you do- Our people are given the opportunity to provide impactful change to our clients and team.
• We believe in equality
  - As a woman-owned organization, we believe in an inclusive and diverse culture where everyone's uniqueness makes us stronger.
• Great Benefits: Medical, dental, 401(k) match, flexible spending and more, but we also have unique perks such as up to 27 days off a year (including your birthday!), remote work opportunities, parental leave, wellness benefits and many other things that inspire balance and flexibility.

We're Transforming RegTech Organizations:

At xScion, we Turn Change Into Value. We help clients in highly regulated industries start or accelerate their digital transformation initiatives by shifting their mindset and goals into smaller, actionable steps that create lasting value. With more than 20 years of experience supporting Regulatory Technology (RegTech), xScion provides both domain experts and tailored solutions to help organizations navigate complex compliance and technology requirements. We specialize in Business Agility, Cloud Transformation, and Organizational Change Management solutions for clients in Financial Services, Public Sector, Nonprofits, and Healthcare. Our experts help prepare and create change to clients' processes, technology and culture in order to improve operational efficiencies and the customer experience. As a certified Woman-Owned Small Business, we are proud to be the most trusted solutions partner that business and technology leaders count on to deliver lasting, impactful value.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. xScion takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans and individuals with disabilities.

You will be added to our talent community when you apply for this job. You may opt-out at any time.

Want to Learn More about xScion?

Check us out onwww.xscion.comor socially atLinkedIn,Twitter, andGlassdoor.