Strong understanding of ITIL v3/v4 processes-especially Configuration, Change, Incident, and Problem Management. * Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM including CI class ...
Strong understanding of ITIL v3/v4 processes-especially Configuration, Change, Incident, and Problem Management. * Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM including CI class ...
Assess the design and maturity of ITIL-aligned processes, including incident, problem, change, and release management, and how they are practiced in day-to-day operations * Evaluate monitoring and ...
Assess the design and maturity of ITIL-aligned processes, including incident, problem, change, and release management, and how they are practiced in day-to-day operations * Evaluate monitoring and ...
IT Technical Services Manager
Suffolk, VA · On-site
... problem management and change management. • Proficiency in administration and management of IT service management tools (ServiceNow). • Good understanding of ITIL principles and or ITIL v3 ...
IT Technical Services Manager
Suffolk, VA · On-site
... problem management and change management. • Proficiency in administration and management of IT service management tools (ServiceNow). • Good understanding of ITIL principles and or ITIL v3 ...
IT Technical Services Manager
Suffolk, VA · On-site
... problem management and change management • Proficiency in administration and management of IT service management tools (ServiceNow) • Good understanding of ITIL principles and or ITIL v3 ...
IT Technical Services Manager
Suffolk, VA · On-site
... problem management and change management • Proficiency in administration and management of IT service management tools (ServiceNow) • Good understanding of ITIL principles and or ITIL v3 ...
Incident and Problem Management processes * Trend analysis and root cause documentation methodologies * ITIL Certification * One or more Microsoft Certifications (MCSE or similar) * Advanced ...
Quick apply
Incident and Problem Management processes * Trend analysis and root cause documentation methodologies * ITIL Certification * One or more Microsoft Certifications (MCSE or similar) * Advanced ...
Tier III Deputy
Arlington, VA · On-site
$133K/yr
ITIL Certification and/or Problem Management Certification preferred. * 5-10 years industry experience in Incident Management and/or Problem Management * Candidates must have a current secret ...
Tier III Deputy
Arlington, VA · On-site
$133K/yr
ITIL Certification and/or Problem Management Certification preferred. * 5-10 years industry experience in Incident Management and/or Problem Management * Candidates must have a current secret ...
Service Desk Lead
Alexandria, VA · On-site
Core Competencies Customer service orientation, incident/problem management, technical team leadership, ITIL-based process improvement, collaboration expertise.
Service Desk Lead
Alexandria, VA · On-site
Core Competencies Customer service orientation, incident/problem management, technical team leadership, ITIL-based process improvement, collaboration expertise.
Service Desk Lead
Alexandria, VA · On-site
Core Competencies Customer service orientation, incident/problem management, technical team leadership, ITIL-based process improvement, collaboration expertise.
Service Desk Lead
Alexandria, VA · On-site
Core Competencies Customer service orientation, incident/problem management, technical team leadership, ITIL-based process improvement, collaboration expertise.
Service Desk Lead
Alexandria, VA · On-site
Core Competencies Customer service orientation, incident/problem management, technical team leadership, ITIL-based process improvement, collaboration expertise.
Service Desk Lead
Alexandria, VA · On-site
Core Competencies Customer service orientation, incident/problem management, technical team leadership, ITIL-based process improvement, collaboration expertise.
Service Delivery Manager
Richmond, VA · On-site
$50/hr
Strong ITIL Incident, Major Incident, and Problem Management expertise. * Excellent stakeholder communication and crisis management skills. * Strong understanding of retail POS, store infrastructure ...
Quick apply
Service Delivery Manager
Richmond, VA · On-site
$50/hr
Strong ITIL Incident, Major Incident, and Problem Management expertise. * Excellent stakeholder communication and crisis management skills. * Strong understanding of retail POS, store infrastructure ...
If you are a strong governance-focused leader who excels in ITIL-based environments and enjoys ... Oversee change management, problem management, and configuration management activities * Ensure ...
If you are a strong governance-focused leader who excels in ITIL-based environments and enjoys ... Oversee change management, problem management, and configuration management activities * Ensure ...
Service Delivery Manager
Richmond, VA · On-site
... Strong ITIL Incident, Major Incident, and Problem Management expertise. • Excellent stakeholder communication and crisis management skills. • Strong understanding of retail POS, store ...
Service Delivery Manager
Richmond, VA · On-site
... Strong ITIL Incident, Major Incident, and Problem Management expertise. • Excellent stakeholder communication and crisis management skills. • Strong understanding of retail POS, store ...
$145K - $200K/yr
Direct implementation of IT service management (ITSM) practices aligned with ITIL frameworks. * Manage and coordinate incident response, problem management, and change management activities.
$145K - $200K/yr
Direct implementation of IT service management (ITSM) practices aligned with ITIL frameworks. * Manage and coordinate incident response, problem management, and change management activities.
Service Delivery Manager
Richmond, VA · On-site
... Strong ITIL Incident, Major Incident, and Problem Management expertise. • Excellent stakeholder communication and crisis management skills. • Strong understanding of retail POS, store ...
Service Delivery Manager
Richmond, VA · On-site
... Strong ITIL Incident, Major Incident, and Problem Management expertise. • Excellent stakeholder communication and crisis management skills. • Strong understanding of retail POS, store ...
$145K - $200K/yr
Direct implementation of IT service management (ITSM) practices aligned with ITIL frameworks. * Manage and coordinate incident response, problem management, and change management activities.
Quick apply
$145K - $200K/yr
Direct implementation of IT service management (ITSM) practices aligned with ITIL frameworks. * Manage and coordinate incident response, problem management, and change management activities.
Service Delivery Manager
Richmond, VA · On-site
... Strong ITIL Incident, Major Incident, and Problem Management expertise. • Excellent stakeholder communication and crisis management skills. • Strong understanding of retail POS, store ...
Service Delivery Manager
Richmond, VA · On-site
... Strong ITIL Incident, Major Incident, and Problem Management expertise. • Excellent stakeholder communication and crisis management skills. • Strong understanding of retail POS, store ...
Service Delivery Manager
Richmond, VA · On-site
... Strong ITIL Incident, Major Incident, and Problem Management expertise. • Excellent stakeholder communication and crisis management skills. • Strong understanding of retail POS, store ...
Quick apply
Service Delivery Manager
Richmond, VA · On-site
... Strong ITIL Incident, Major Incident, and Problem Management expertise. • Excellent stakeholder communication and crisis management skills. • Strong understanding of retail POS, store ...
Network Knowledge Management Quality Assurance Analyst
Springfield, VA · On-site
$86K - $181K/yr
We are seeking an experienced ITIL Network Knowledge Management Quality Assurance Analyst to join ... Coordinate with change management and problem management teams to update knowledge based on ...
Network Knowledge Management Quality Assurance Analyst
Springfield, VA · On-site
$86K - $181K/yr
We are seeking an experienced ITIL Network Knowledge Management Quality Assurance Analyst to join ... Coordinate with change management and problem management teams to update knowledge based on ...
We are seeking an experienced ITIL Network Knowledge Management Quality Assurance Analyst to join ... Coordinate with change management and problem management teams to update knowledge based on ...
We are seeking an experienced ITIL Network Knowledge Management Quality Assurance Analyst to join ... Coordinate with change management and problem management teams to update knowledge based on ...
We are seeking an experienced ITIL Network Knowledge Management Quality Assurance Analyst to join ... Coordinate with change management and problem management teams to update knowledge based on ...
We are seeking an experienced ITIL Network Knowledge Management Quality Assurance Analyst to join ... Coordinate with change management and problem management teams to update knowledge based on ...
Itil Problem Manager information
See Virginia salary details
$28.2K - $38.4K
4% of jobs
$38.4K - $48.6K
6% of jobs
$48.6K - $58.8K
3% of jobs
$58.8K - $69K
2% of jobs
$69K - $79.3K
2% of jobs
$82K is the 25th percentile. Wages below this are outliers.
$79.3K - $89.5K
26% of jobs
The median wage is $91.4K / yr.
$89.5K - $99.7K
34% of jobs
$99.7K - $109.9K
11% of jobs
$109.9K - $120.1K
4% of jobs
$120.1K - $130.3K
3% of jobs
$130.3K - $140.5K
4% of jobs
$28.2K
$90.3K
$140.5K
How much do itil problem manager jobs pay per year?
As of Jun 10, 2026, the average yearly pay for itil problem manager in Virginia is $90,270.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,665.00 and $99,684.00 per year, depending on experience, location, and employer.
How does an ITIL Problem Manager typically collaborate with other IT teams to resolve recurring incidents?
An ITIL Problem Manager works closely with incident management, service desk, and technical support teams to analyze incident trends and identify underlying causes of recurring issues. They often facilitate problem review meetings, coordinate root cause analysis, and ensure that permanent solutions are implemented across departments. Effective collaboration involves clear communication, documentation, and follow-up to verify that corrective actions prevent future incidents. This cross-functional teamwork is essential for maintaining service quality and minimizing disruptions.
What is an ITIL Problem Manager?
An ITIL Problem Manager is a professional responsible for identifying and managing the root causes of incidents within an IT service environment. Their main goal is to minimize the adverse impact of recurring issues by preventing problems and resulting incidents from happening. They analyze incident trends, coordinate with technical teams to investigate root causes, and implement permanent solutions. The role ensures continuous improvement of IT services by maintaining problem records, facilitating problem reviews, and driving proactive problem management.
What is the difference between Itil Problem Manager vs Itil Incident Manager?
| Aspect | Itil Problem Manager | Itil Incident Manager |
|---|---|---|
| Primary Focus | Identifying and resolving root causes of problems | Restoring services quickly after incidents |
| Responsibilities | Problem analysis, root cause analysis, proactive problem management | Incident logging, escalation, resolution, communication |
| Certifications | ITIL Foundation, Problem Management certifications | ITIL Foundation, Incident Management certifications |
| Work Environment | IT service management teams, technical support | Help desks, support centers, operational teams |
The Itil Problem Manager focuses on identifying and resolving underlying issues to prevent future incidents, while the Itil Incident Manager aims to restore normal service operation as quickly as possible. Both roles require ITIL certifications and work within IT service management environments, but their core objectives differ significantly.
What are the key skills and qualifications needed to thrive as an ITIL Problem Manager, and why are they important?
To thrive as an ITIL Problem Manager, you need a deep understanding of ITIL frameworks, strong analytical skills, and experience in IT service management, often backed by an ITIL certification. Familiarity with ITSM tools like ServiceNow or BMC Remedy and root cause analysis methodologies is typically required. Exceptional communication, stakeholder management, and critical thinking skills help in effectively resolving issues and driving process improvements. These competencies are crucial for minimizing service disruptions, enhancing IT efficiency, and supporting organizational goals.
What cities in Virginia are hiring for Itil Problem Manager jobs? Cities in Virginia with the most Itil Problem Manager job openings:
VDOT Configuration Manager 9120 Lockwood Blvd Mechanicsville, VA 23116
Lorven TechnologiesMechanicsville, VA • On-site
Full-time
Posted 7 days ago
Job description
Role: VDOT Configuration Manager
Location: 9120 Lockwood Blvd Mechanicsville, VA 23116
**On-Site Minimum 3 days per week**
**Local Candidates Strongly Preferred**
Job description:
Seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. This role is responsible for establishing, governing, and continuously improving the Configuration Management process.
Seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. The Configuration Manager is responsible for establishing, governing, and continuously improving the Configuration Management process within the ITSM framework. This role ensures accuracy, integrity, and traceability of Configuration Items (CIs), enabling effective incident, change, problem, and asset management. The Configuration Manager maintains the CMDB (Configuration Management Database), enforces process compliance, and partners with technical teams to ensure reliable service delivery. This role is critical in ensuring that our configuration management processes are thorough, efficient, and aligned with ITIL best practices. This role will be responsible for collaborating across functional areas to maintain the integrity of our Configuration Management Database (CMDB), supporting change management, and driving continuous improvement across IT services. An ideal candidate will have extensive experience integrating and managing Azure resources within a third party CMDB.
Key Responsibilities
Develop, implement, and maintain configuration management policies and processes in line with ITIL standards and Commonwealth of Virginia (COV) policy.
Qualifications
Preferred Skills
Skill Matrix:
Experience designing and implementing Configuration Management policies, systems, and monitoring programs for enterprise environments.
Required
8
Years
Familiarity with implementing a CMDB with a specific emphasis on integrating Azure resources to support Change and FinOps activities.
Required
8
Years
Strong knowledge of Ivanti Neurons for ITSM CMDB capabilities
Required
2
Years
ITIL Foundation Certification
Required
ITIL intermediate/expert level certification
Highly desired
Knowledge of COV policies and standards
Desired
Location: 9120 Lockwood Blvd Mechanicsville, VA 23116
**On-Site Minimum 3 days per week**
**Local Candidates Strongly Preferred**
Job description:
Seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. This role is responsible for establishing, governing, and continuously improving the Configuration Management process.
Seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. The Configuration Manager is responsible for establishing, governing, and continuously improving the Configuration Management process within the ITSM framework. This role ensures accuracy, integrity, and traceability of Configuration Items (CIs), enabling effective incident, change, problem, and asset management. The Configuration Manager maintains the CMDB (Configuration Management Database), enforces process compliance, and partners with technical teams to ensure reliable service delivery. This role is critical in ensuring that our configuration management processes are thorough, efficient, and aligned with ITIL best practices. This role will be responsible for collaborating across functional areas to maintain the integrity of our Configuration Management Database (CMDB), supporting change management, and driving continuous improvement across IT services. An ideal candidate will have extensive experience integrating and managing Azure resources within a third party CMDB.
Key Responsibilities
Develop, implement, and maintain configuration management policies and processes in line with ITIL standards and Commonwealth of Virginia (COV) policy.
- Own and manage the CMDB, ensuring accuracy, completeness, and compliance.
- Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery.
- Define and enforce policies for configuration item (CI) identification, control, and reporting.
- Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.
- Monitor and audit configuration data to ensure quality and reliability.
- Establish and track KPIs/metrics for Configuration Management maturity and CMDB health.
- Provide leadership and guidance to IT teams on configuration management best practices.
- Support IT governance, risk, and compliance initiatives.
Qualifications
- ITIL Foundation certification (Intermediate or Expert level preferred).
- Proven experience in Configuration Management within an ITIL environment.
- Proven experience in Configuration Management within an Azure environment.
- Strong knowledge of Ivanti Neurons for ITSM
- Strong understanding of ITIL v3/v4 processes-especially Configuration, Change, Incident, and Problem Management.
- Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM including CI class modeling and discovery tools.
- Excellent analytical, problem-solving, and documentation skills.
- Ability to work collaboratively across technical and business teams.
- Strong communication and stakeholder management skills.
Preferred Skills
- Experience with automation tools for configuration management.
- Familiarity with cloud environments (Azure, AWS, GCP).
- Knowledge of automation, discovery tooling, and scripting (e.g., PowerShell, Python).
- Familiarity with audit and compliance frameworks
- Knowledge of COV policies and standards.
Skill Matrix:
Experience designing and implementing Configuration Management policies, systems, and monitoring programs for enterprise environments.
Required
8
Years
Familiarity with implementing a CMDB with a specific emphasis on integrating Azure resources to support Change and FinOps activities.
Required
8
Years
Strong knowledge of Ivanti Neurons for ITSM CMDB capabilities
Required
2
Years
ITIL Foundation Certification
Required
ITIL intermediate/expert level certification
Highly desired
Knowledge of COV policies and standards
Desired
About Lorven technologies
Sourced by ZipRecruiter
Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Plainsboro, NJ, US
Year founded
2001