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Itil Master Jobs (NOW HIRING)

AHU Technologies, Inc.

Program Manager Master

$87 - $97/hr

Bachelor's degree in Information Technology or related field or equivalent experience Skills Matrix • Information Technology Infrastructure Library (ITIL) • Professional Scrum Master (PSM) • ...

Nuway Solutions

Java Developer

Princeton, NJ · On-site

$54 - $69.75/hr

REQUIREMENTS: * Bachelor's/Master's Degree in Computer Science, Engineering or related fields • * 1-5 years of Java/J2EE development experience * Experience with JavaScript frameworks * ITIL ...

AAC Inc.

IT Service Manager

Vienna, VA · On-site

Preferred : • ITIL 4 and PMP or Scrum Master certifications are preferred but not required. Company : AAC (www.aac.com) is a Veteran-owned small business headquartered in Tysons Corner, VA. Founded ...

Vintun

Journeyman Management Analyst

Stafford, VA · On-site

Vintun LLC is seeking an ITIL v3 Expert or ITIL 4 MP to help our client achieve effectiveness and ... A Master's degree in an IT discipline is preferable. Minimum of 10 years of experience in ITSM ...

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How much do itil master jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for itil master in the United States is $58.02, according to ZipRecruiter salary data. Most workers in this role earn between $49.52 and $66.11 per hour, depending on experience, location, and employer.

What is an ITIL Master?

An ITIL Master is a highly experienced professional who has demonstrated deep practical knowledge of ITIL frameworks and their real-world application. This role involves leading IT service management (ITSM) initiatives, improving processes, and aligning IT services with business goals. ITIL Masters often serve as consultants, trainers, or senior ITSM leaders, guiding organizations through ITIL adoption and maturity. Achieving ITIL Master certification requires extensive practical experience and passing rigorous assessments.

What are some typical challenges an ITIL Master faces in this role?

One common challenge for ITIL Masters involves aligning diverse business needs with standardized IT service processes while ensuring stakeholder buy-in throughout the organization. You may also face resistance to process changes or the adoption of new ITSM tools, requiring strong change management and influencer skills. Balancing long-term service improvement initiatives with immediate operational demands is frequent, as is measuring and communicating the value delivered through ITIL practices. Addressing these challenges effectively can make a significant difference in service quality and the ongoing evolution of IT within the company.

What are the key skills and qualifications needed to thrive in the ITIL Master position, and why are they important?

To thrive as an ITIL Master, you need expert knowledge of ITIL frameworks and best practices, typically grounded in extensive IT experience and advanced ITIL certifications such as ITIL Expert or ITIL Master. Proficiency in IT Service Management (ITSM) tools like ServiceNow, BMC Remedy, or Cherwell and expertise in process improvement methodologies are vital. Strong communication, leadership, and change management skills help facilitate collaboration across technical and business teams. These skills are crucial for driving organizational efficiencies, aligning IT services with business goals, and leading transformational IT projects to successful completion.

Is ITIL a good career path?

ITIL (Information Technology Infrastructure Library) is a widely recognized framework for IT service management, and roles such as ITIL Master involve overseeing service delivery and process improvement. Obtaining ITIL certifications can enhance career prospects in IT service management, project management, and related fields. The role typically requires strong communication skills and knowledge of ITIL best practices, making it a viable career path for those interested in IT operations and service management.

What jobs can you get with an ITIL Master?

An ITIL Master certification qualifies professionals for senior roles such as IT Service Manager, IT Operations Manager, or IT Service Delivery Lead. These roles involve managing IT service processes, improving service quality, and aligning IT services with business needs, often requiring strong leadership and process management skills.
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Itil Master jobs near you
Infographic showing various Itil Master job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $120,688 per year, or $58 per hour.

E-EFMP Development Lead / Scrum Master

DecisionPoint | Cortek

Remote

$52.75 - $70.25/hr

Full-time

Re-posted 15 days ago

Job description

Overview
DecisionPoint seeks an E-EFMP Development Lead and Scrum Master to serve as the principal architect and technical lead for enterprise application development supporting a large federal and DoD-aligned mission environment. This senior role ensures that E-EFMP software solutions are secure, scalable, high-performing, and designed according to best practices for modern cloud-based architectures.
The E-EFMP Development Lead / Scrum Master coordinates Agile execution across cross-functional engineering teams, guides secure development, mentors developers, enforces architectural standards, and collaborates with key stakeholders to support user-centric, mission-driven product delivery.
This position is fully remote.
Duties & Responsibilities
The E-EFMP Development Lead / Scrum Master will:
  • Serve as the principal architect responsible for secure, scalable, and reliable application design.
  • Lead Agile ceremonies including sprint planning, refinement, daily standups, reviews, and retrospectives.
  • Guide development teams through technical implementation, secure coding, and modern engineering patterns.
  • Translate product requirements into actionable technical tasks and architecture-aligned user stories.
  • Oversee code quality, design integrity, integration patterns, and API interaction models.
  • Ensure application architecture complies with DoD cybersecurity requirements and secure development guidance.
  • Collaborate with cloud and infrastructure teams to support deployment models, CI/CD workflows, and operational readiness.
  • Facilitate troubleshooting and root cause analysis for complex defects or system behaviors.
  • Mentor developers, promote engineering maturity, and drive continuous improvement.
  • Review technical documentation, architecture diagrams, and release readiness artifacts.
  • Provide coordination and leadership across engineering, product, UX, cybersecurity, and testing teams.

Qualifications
Clearance Requirement
Must hold an active Secret clearance, supported by a Tier 3 background investigation.
Education (Required)
Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience (Required)
  • Minimum 10 years of experience in software development, architecture, or engineering leadership.
  • Experience serving as a technical lead or Scrum Master within Agile software development teams.
  • Experience architecting secure, scalable, enterprise-grade applications.
  • Experience supporting cloud-hosted systems, preferably AWS GovCloud.
  • Experience collaborating with cross-functional engineering, UX, and cybersecurity teams.

Technical Knowledge (Required)
  • Strong understanding of Agile development, secure coding, and DevSecOps practices.
  • Knowledge of enterprise software architecture, API design, and integration patterns.
  • Familiarity with DoD cybersecurity requirements, coding standards, and configuration guidelines.
  • Understanding of CI/CD pipelines, build automation, and environment readiness.

Technical Knowledge (Preferred)
  • Experience with container-based architectures or microservices.
  • Experience with modern JavaScript frameworks, backend languages, or full-stack development.
  • Familiarity with monitoring, logging, and performance optimization tools.

Certifications
Required:
  • CompTIA Security+

Preferred:
  • Certified ScrumMaster (CSM)
  • AWS cloud certifications
  • ITIL v4 Foundation
  • Agile or product delivery certifications

Skills
  • Strong leadership and facilitation skills.
  • Excellent communication and coordination ability across technical and non-technical teams.
  • Strong architectural decision-making and technical problem-solving capabilities.
  • High attention to detail and commitment to secure, high-quality engineering.
  • Ability to drive Agile maturity and predictable software delivery.

Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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