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Itil Master Jobs (NOW HIRING)

Fnbcorp

IT Incident Manager

Pittsburgh, PA · On-site

ITIL Managing Professional (MP), Strategic Leader (SL), or ITIL Master certification. * Experience with Ivanti Neurons ITSM and workflow automation. * Experience integrating xMatters with Ivanti ...

F.N.B. Corporation

IT Incident Manager

Pittsburgh, PA · On-site

ITIL Managing Professional (MP), Strategic Leader (SL), or ITIL Master certification. * Experience with Ivanti Neurons ITSM and workflow automation. * Experience integrating xMatters with Ivanti ...

NTT DATA Services

Delivery Associate Director

Arlington, VA · On-site

$104K - $242K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ITIL Certification, such as ITIL Managing Professional (MP), ITIL Strategic Leader (SL), or ITIL Master.Frameworkto demonstrate a deep understanding of ITIL principal * Ability to obtain/maintain a ...

NTT DATA Services

Delivery Associate Director

Arlington, VA · On-site +1

$104K - $242K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ITIL Certification, such as ITIL Managing Professional (MP), ITIL Strategic Leader (SL), or ITIL Master.Framework to demonstrate a deep understanding of ITIL principal * Ability to obtain/maintain a ...

Comtech, LLC

Scrum Master

Calverton, MD · On-site

$53.25 - $71/hr

We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 ... The Scrum Master/Development Team Lead will serve as a trained team facilitator constantly engaged ...

Comtech, LLC

Scrum Master

Reston, VA · On-site

$53.50 - $71.50/hr

We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 ... The Client is seeking a Scrum Master to lead Agile team(s) and work with cross-functional software ...

SmartIPlace

Scrum Master[Remote]

Dallas, TX · Remote

$52.75 - $70.25/hr

Scrum Master _____ Job Title: Delivery Manager IV Workplace: Remote Start Date: 4/13/2026 Duration ... Understanding of ITIL framework * Experience with providing workshops and presentations

NTT DATA Services

Delivery Associate Director

Arlington, VA · On-site +1

$104K - $242K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ITIL Certification, such as ITIL Managing Professional (MP), ITIL Strategic Leader (SL), or ITIL Master.Framework to demonstrate a deep understanding of ITIL principal * Ability to obtain/maintain a ...

Comtech, LLC

SCRUM Master

Calverton, MD

$53.25 - $71/hr

We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 ... The Scrum Master/Development Team Lead will serve as a dedicated team member who has the primary ...

Tata Consultancy Service Limited

Scrum Master

Irvine, CA · On-site

$85K - $130K/yr

Must have: • Agile / Waterfall / SCRUM Development. • PMP, SAFE RTE, CSM, ITIL, CSTM, SCJD, MCP ... We are seeking an experi enced Scrum Master to support Workday implementation and enhancement ...

Hiring Our Heroes

SCRUM MASTER

Arlington, VA · On-site

$59.25 - $79.25/hr

Familiarity with ITIL, PMBOK, Scrum Guide, Kanban, and Agile best practices. * Experience in ... Master's degree preferable but professional experience is Permitted: * Bachelor's degree and 4 ...

Zermount, Inc

SCRUM MASTER

Arlington, VA

$59.25 - $79/hr

Familiarity with ITIL, PMBOK, Scrum Guide, Kanban, and Agile best practices. * Experience in ... Master's degree preferable but professional experience is Permitted: * Bachelor's degree and 4 ...

Zermount, Inc

SCRUM MASTER

Arlington, VA · On-site

$59.25 - $79.25/hr

Familiarity with ITIL, PMBOK, Scrum Guide, Kanban, and Agile best practices. * Experience in ... Master's degree preferable but professional experience is Permitted: * Bachelor's degree and 4 ...

Zermount, Inc

SCRUM MASTER

Arlington, VA · Remote

$52.75 - $70.25/hr

Familiarity with ITIL, PMBOK, Scrum Guide, Kanban, and Agile best practices.Experience in regulated ... Master 's degree preferable but professional experience is Permitted:Bachelor's degree and 4 years ...

Hiring Our Heroes

SCRUM MASTER

Arlington, VA · Remote

$52.75 - $70.25/hr

Familiarity with ITIL, PMBOK, Scrum Guide, Kanban, and Agile best practices.Experience in regulated ... Master 's degree preferable but professional experience is Permitted:Bachelor's degree and 4 years ...

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Itil Master information

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How much do itil master jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for itil master in the United States is $58.02, according to ZipRecruiter salary data. Most workers in this role earn between $49.52 and $66.11 per hour, depending on experience, location, and employer.

What is an ITIL Master?

An ITIL Master is a highly experienced professional who has demonstrated deep practical knowledge of ITIL frameworks and their real-world application. This role involves leading IT service management (ITSM) initiatives, improving processes, and aligning IT services with business goals. ITIL Masters often serve as consultants, trainers, or senior ITSM leaders, guiding organizations through ITIL adoption and maturity. Achieving ITIL Master certification requires extensive practical experience and passing rigorous assessments.

What are some typical challenges an ITIL Master faces in this role?

One common challenge for ITIL Masters involves aligning diverse business needs with standardized IT service processes while ensuring stakeholder buy-in throughout the organization. You may also face resistance to process changes or the adoption of new ITSM tools, requiring strong change management and influencer skills. Balancing long-term service improvement initiatives with immediate operational demands is frequent, as is measuring and communicating the value delivered through ITIL practices. Addressing these challenges effectively can make a significant difference in service quality and the ongoing evolution of IT within the company.

What are the key skills and qualifications needed to thrive in the ITIL Master position, and why are they important?

To thrive as an ITIL Master, you need expert knowledge of ITIL frameworks and best practices, typically grounded in extensive IT experience and advanced ITIL certifications such as ITIL Expert or ITIL Master. Proficiency in IT Service Management (ITSM) tools like ServiceNow, BMC Remedy, or Cherwell and expertise in process improvement methodologies are vital. Strong communication, leadership, and change management skills help facilitate collaboration across technical and business teams. These skills are crucial for driving organizational efficiencies, aligning IT services with business goals, and leading transformational IT projects to successful completion.

Is ITIL a good career path?

ITIL (Information Technology Infrastructure Library) is a widely recognized framework for IT service management, and roles such as ITIL Master involve overseeing service delivery and process improvement. Obtaining ITIL certifications can enhance career prospects in IT service management, project management, and related fields. The role typically requires strong communication skills and knowledge of ITIL best practices, making it a viable career path for those interested in IT operations and service management.

What jobs can you get with an ITIL Master?

An ITIL Master certification qualifies professionals for senior roles such as IT Service Manager, IT Operations Manager, or IT Service Delivery Lead. These roles involve managing IT service processes, improving service quality, and aligning IT services with business needs, often requiring strong leadership and process management skills.
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Itil Master jobs near you
Infographic showing various Itil Master job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $120,688 per year, or $58 per hour.

Delivery Associate Director

NTT DATA North America

Arlington, VA • On-site

$244K/yr

Full-time

Re-posted 23 days ago

Job description

Job Summary:
NTT DATA North America is a leading business and technology services provider, and they are seeking a Delivery Associate Director to oversee IT service delivery. This role involves managing IT services, ensuring a seamless user experience, and contributing to client satisfaction through effective business relationship management.
Responsibilities:
• Oversee the IT Service Desk, Deskside and Field Support Services, Business Relationship Management, Change/Configuration Management, Major Incident Management, Asset Management, and the Capital Equipment Replacement Program (CERP).
• Ensure delivery of a seamless user experience and adherence to defined Service Level Agreements (SLAs).
• Deliver measurable improvements as measured through Key Performance Indicators (KPIs).
• Contribute to client satisfaction through effective Business Relationship Management.
• Oversee coordination of the Mission and Site Support Services to deliver the highest level of operational services, service management, change control, and continuous service improvement.
• Provide periodic metrics and status reporting to client leadership team with recommendations on how to improve services, customer experience, and cost optimization.
• Deliver management and control across Service Delivery functions, including scheduling and management of projects, initiatives, and other efforts aligned with delivering client objectives and goals.
Qualifications:
Required:
• Bachelor’s degree in IT, Computer Science, Information Systems, Management, or a related field
• Minimum 10 years of experience in IT operations to include:
• Minimum 5 years of experience in a senior IT management or director role.
• Minimum 1 year of experience managing enterprise ITSM platforms (such as ServiceNow), cloud productivity tools, and hardware/software lifecycle management.
• ITIL Certification, such as ITIL Managing Professional (MP), ITIL Strategic Leader (SL), or ITIL Master.Framework to demonstrate a deep understanding of ITIL principal
• Ability to obtain/maintain a Public Trust clearance
Company:
NTT DATA, Inc. is a trusted global innovator of business and technology services. Founded in 1988, the company is headquartered in Plano, USA, with a team of 10001+ employees. The company is currently Late Stage.

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