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Itil Management Jobs (NOW HIRING)

MicroTech

Problem Support Manager

Orlando, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA * Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and ...

MicroTech

Problem Support Manager

Orlando, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA * Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and ...

GDIT

Help Desk Program Manager

Washington, DC · On-site

$148K - $201K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ITIL Management, IT Program Management, IT Service Management (ITSM) Certifications: None Experience: 10 + years of related experience US Citizenship Required: Yes Seize your opportunity to make a ...

MicroTech

Network Program Manager

Orlando, FL

$108K - $108K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Relevant certifications such as Project Management Professional (PMP), ITIL v3, CCNA, CCNP * Be proficient in project management and have knowledge of security and compliance issues. * Bachelor ...

Indra Group UK & Ireland

$120.48 - $160.64/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Working closely with service management teams, technical SMEs, incumbent supplier personnel, customer stakeholders and transition workstreams, the ITIL Expert will help establish a sustainable ...

United Airlines

ITIL Production Support Engineer with PMO

Atlanta, GA · Hybrid

$40.50 - $52.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ITIL Service Management * Drive ITIL best practices across Incident, Problem, Change, and Service Request Management. * Lead Major Incident Management calls and coordinate stakeholder communications.

MicroTech

Technical Manager

Orlando, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Relevant certifications such as ITIL v3, CCNA, CCNP, CIM * Bachelor's degree in related technical field such as management information systems, computer science, engineering, IT, Networking and ...

MicroTech

Quality Assurance Specialist

Orlando, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA, Change Management * Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineerin ...

MicroTech

Incident Support Manager

Orlando, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Relevant certifications such as ITIL v3, CCNA, CCNP, or CCIE * Bachelor's degree in related technical field such as management information systems, computer science, engineering, IT, Networking and ...

MicroTech

Incident Support Manager

Orlando, FL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Relevant certifications such as ITIL v3, CCNA, CCNP, or CCIE * Bachelor's degree in related technical field such as management information systems, computer science, engineering, IT, Networking and ...

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Itil Management information

See salary details

$22.5K

$86.4K

$160K

How much do itil management jobs pay per year?

As of Aug 20, 2026, the average yearly pay for itil management in the United States is $86,400.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $120,500.00 per year, depending on experience, location, and employer.

What is ITIL management?

ITIL management refers to the application of the Information Technology Infrastructure Library (ITIL) framework, which provides best practices for delivering high-quality IT services. ITIL management involves processes such as incident management, change management, problem management, and service desk operations to ensure IT services align with business needs. Professionals in ITIL management aim to improve efficiency, reduce risks, and deliver consistent IT services through standardized procedures and continual service improvement.

What are the key skills and qualifications needed to thrive as an ITIL manager, and why are they important?

To thrive as an ITIL Manager, you need a deep understanding of IT service management principles, process optimization, and ITIL best practices, typically supported by ITIL Foundation or advanced certifications. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is often required to implement and monitor ITIL processes effectively. Strong leadership, analytical thinking, and communication skills help ITIL Managers drive continuous improvement and facilitate collaboration across teams. These competencies are crucial to ensuring efficient service delivery, minimizing downtime, and aligning IT services with business goals.

What are some common challenges faced by ITIL managers when implementing process improvements within an organization?

ITIL Managers often encounter resistance to change from staff accustomed to existing workflows, which can slow down the adoption of new processes. Aligning ITIL best practices with existing company culture and legacy systems can also be challenging, requiring strong communication and stakeholder engagement skills. Additionally, measuring the effectiveness of process improvements and ensuring continuous service improvement often involves navigating diverse priorities across multiple teams. Successful ITIL Managers proactively address these challenges by fostering collaboration, providing training, and clearly demonstrating the value of proposed changes.

What is the difference between Itil Management vs Service Desk Analyst?

AspectItil ManagementService Desk Analyst
CertificationsITIL Foundation, Intermediate, ExpertITIL Foundation often preferred, basic certifications
Work EnvironmentIT service management teams, strategic rolesHelp desk, support centers, end-user support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT departments

While both roles involve IT service delivery, Itil Management focuses on overseeing and improving IT processes using ITIL best practices, often in strategic or managerial capacities. Service Desk Analysts handle day-to-day user support and incident resolution. Understanding these differences helps align career goals and employer expectations.

Is ITIL management a good career path?

ITIL management involves overseeing IT service management processes based on the ITIL framework, which is widely adopted in organizations to improve service delivery. Careers in ITIL management often require certifications like ITIL Foundation and strong understanding of IT service operations, making it a stable and in-demand field for those with technical and managerial skills.

What is the average salary in ITIL?

The average salary for ITIL management professionals varies by experience and location but generally ranges from $70,000 to $120,000 annually. Certifications like ITIL Foundation or Expert can enhance earning potential, and roles often require strong process management and IT service knowledge.
More about Itil Management jobs

What states have the most Itil Management jobs?

States with the most job openings for Itil Management jobs include:

What job categories do people searching Itil Management jobs look for?

The top searched job categories for Itil Management jobs are:

Itil Management jobs near you
Infographic showing various Itil Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $86,400 per year, or $41.5 per hour.

Problem Support Manager

MicroTech

Orlando, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the opportunity to be part of a cohesive and dynamic team providing mission critical support.


Responsible for managing the lifecycle of all network infrastructure problems.  Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors.  Responsible for performing trend analysis of incidents to prevent future incidents from happening.  Responsible for problem identification, recording, investigation and diagnosis.  Responsible for communicating with the CBP Problem Manager and other GSs for all problems. Will act at the contract Point of Contract (POC) for all Problem oversight and coordination.  Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process.  Responsible for ensuring that all problems are properly resolved and closed.  Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process.


  • Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA 
  • Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.     
  • A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.  
  • Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).  
  • Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications. 
  • Showcase leadership abilities by managing projects and teams.   
  • Be proficient in project management and have knowledge of security and compliance issues. 

MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion we provide effective, practical solutions that can increase productivity, and decrease costs.
MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL management qualified business processes.
We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:
Insurance (medical, dental vision)
Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
401k Plan with Employer Matching Contribution
11 Company-Paid Holidays
Tuition Assistance
Voluntary Benefit Programs
Corporate Discounts
MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.

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