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Itil Management Jobs (NOW HIRING)

F.N.B. Corporation

IT Incident Manager

Pittsburgh, PA · On-site

Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices. * Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge ...

Sonsoft Inc

ITIL Consultant

Houston, TX

Candidate should be ITIL Certified * At least 4 years of overall IT experience with least 3 years ... Must have skills on Discovery and CMDB tools from vendors one of HP, BMC, CA with a working ...

Fnbcorp

IT Incident Manager

Pittsburgh, PA · On-site

Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices. * Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge ...

MicroTech

Network Operations Lead

Orlando, FL

Relevant certifications such as ITIL v3, CCNA, CCNP, CCIE * Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and ...

MicroTech

Network Operations Lead

Orlando, FL

Relevant certifications such as ITIL v3, CCNA, CCNP, CCIE * Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and ...

agex IT gmbh

Für eine Pr ojekt suchen wir einen IT Konfigurationsmanager im ITIL-Umfeld (w/m/d). Ihre Aufgaben sind: * Aufbau und Administration einer Konfigurationsmanagement-Datenbank (CMDB) gemäß ITIL

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Digital Management Llc

Senior Knowledge Manager

Atlanta, GA · On-site

$150 - $163/hr

Working across Service Desk, Infrastructure, Identity and Access Management, Application Support, and Engineering teams, you will oversee the knowledge lifecycle, champion ITIL Knowledge Management ...

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Itil Management information

See salary details

$22.5K

$86.4K

$160K

How much do itil management jobs pay per year?

As of Aug 20, 2026, the average yearly pay for itil management in the United States is $86,400.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $120,500.00 per year, depending on experience, location, and employer.

What is ITIL management?

ITIL management refers to the application of the Information Technology Infrastructure Library (ITIL) framework, which provides best practices for delivering high-quality IT services. ITIL management involves processes such as incident management, change management, problem management, and service desk operations to ensure IT services align with business needs. Professionals in ITIL management aim to improve efficiency, reduce risks, and deliver consistent IT services through standardized procedures and continual service improvement.

What are the key skills and qualifications needed to thrive as an ITIL manager, and why are they important?

To thrive as an ITIL Manager, you need a deep understanding of IT service management principles, process optimization, and ITIL best practices, typically supported by ITIL Foundation or advanced certifications. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is often required to implement and monitor ITIL processes effectively. Strong leadership, analytical thinking, and communication skills help ITIL Managers drive continuous improvement and facilitate collaboration across teams. These competencies are crucial to ensuring efficient service delivery, minimizing downtime, and aligning IT services with business goals.

What are some common challenges faced by ITIL managers when implementing process improvements within an organization?

ITIL Managers often encounter resistance to change from staff accustomed to existing workflows, which can slow down the adoption of new processes. Aligning ITIL best practices with existing company culture and legacy systems can also be challenging, requiring strong communication and stakeholder engagement skills. Additionally, measuring the effectiveness of process improvements and ensuring continuous service improvement often involves navigating diverse priorities across multiple teams. Successful ITIL Managers proactively address these challenges by fostering collaboration, providing training, and clearly demonstrating the value of proposed changes.

What is the difference between Itil Management vs Service Desk Analyst?

AspectItil ManagementService Desk Analyst
CertificationsITIL Foundation, Intermediate, ExpertITIL Foundation often preferred, basic certifications
Work EnvironmentIT service management teams, strategic rolesHelp desk, support centers, end-user support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT departments

While both roles involve IT service delivery, Itil Management focuses on overseeing and improving IT processes using ITIL best practices, often in strategic or managerial capacities. Service Desk Analysts handle day-to-day user support and incident resolution. Understanding these differences helps align career goals and employer expectations.

Is ITIL management a good career path?

ITIL management involves overseeing IT service management processes based on the ITIL framework, which is widely adopted in organizations to improve service delivery. Careers in ITIL management often require certifications like ITIL Foundation and strong understanding of IT service operations, making it a stable and in-demand field for those with technical and managerial skills.

What is the average salary in ITIL?

The average salary for ITIL management professionals varies by experience and location but generally ranges from $70,000 to $120,000 annually. Certifications like ITIL Foundation or Expert can enhance earning potential, and roles often require strong process management and IT service knowledge.
More about Itil Management jobs

What states have the most Itil Management jobs?

States with the most job openings for Itil Management jobs include:

What job categories do people searching Itil Management jobs look for?

The top searched job categories for Itil Management jobs are:

Itil Management jobs near you
Infographic showing various Itil Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $86,400 per year, or $41.5 per hour.

IT Incident Manager

F.N.B. Corporation

Pittsburgh, PA • On-site

Full-time

Re-posted 13 days ago

Job description

Primary Office Location:
626 Washington Place. Pittsburgh, Pennsylvania. 15219.
Join our team. Make a difference - for us and for your future.
**Please note: this on-site position is based at our Financial Center in Pittsburgh, PA. Candidates must be local, or willing to relocate to the area.
FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.
At First National Bank, we value relevant experience and the accomplishments you've achieved throughout your career. For this position, equivalent experience may be considered in lieu of the education requirements listed below. Specifically, we will accept two (2) years of commensurate experience with an associate degree, or four (4) years of commensurate experience without a bachelor's degree.**
Core Required Technical Skills
  • ITIL v4 Foundation certification required; ITIL Managing Professional, Strategic Leader, or equivalent advanced ITIL certification preferred.
  • Minimum of five (5) years of experience leading Major Incident Management within a large enterprise IT environment.
  • Demonstrated experience administering enterprise IT Service Management (ITSM) platforms, including Incident, Change, Problem, Knowledge Management, and CMDB processes.
  • Experience administering xMatters or comparable enterprise incident notification, on-call scheduling, and stakeholder communications platforms.
  • Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices.
  • Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge calls, and providing clear communications to technical and business stakeholders.
  • Experience conducting post-incident reviews, Root Cause Analysis (RCA), corrective action tracking, and continual service improvement initiatives.
  • Experience developing operational dashboards and reporting utilizing KPIs such as MTTD, MTTA, MTTR, SLA attainment, and incident trend analysis.
  • Experience supporting highly regulated industries with strong operational risk, audit, and compliance requirements.
  • Excellent written and verbal communication skills with the ability to lead cross-functional technical teams during high-impact production incidents.

Nice to Have
  • ITIL Managing Professional (MP), Strategic Leader (SL), or ITIL Master certification.
  • Experience with Ivanti Neurons ITSM and workflow automation.
  • Experience integrating xMatters with Ivanti, Microsoft Teams, monitoring platforms, and enterprise automation tools.
  • Familiarity with enterprise observability and monitoring platforms such as Dynatrace, ControlUp, SolarWinds, or ThousandEyes.
  • Experience with AI-assisted operations (AIOps), event correlation, predictive analytics, and intelligent incident triage.
  • Demonstrated ability to drive continual service improvement through automation, operational metrics, and process maturity.

Position Title: IT Incident Manager
Business Unit: Technology
Reports to: Director of Service Quality
Position Overview:
The IT Incident Manager is responsible for coordinating troubleshooting and remediation efforts during major incidents with the goal of minimizing the scope and duration of technology outages. Additionally, the IT Incident Manager conducts formal postmortems to document incident root cause, identifies corrective actions, and drives process improvements.
Primary Responsibilities:
Defines and drives adoption of formal IT Incident Management practice with strong integration to other ITIL practices (Change Management/Problem Management). Builds highly repeatable processes to enable swift response to system outages. Defines performance targets.
Implements tools and processes to ensure responders and stakeholders are engaged and aware when outages occur.
Initiates formal IT Incident response during outages and coordinates resources to resolve issues with minimal business impact. Works collaboratively with NOC to capture incident details for analysis.
Conducts formal postmortems for all P1 incidents to identify opportunities for IT process improvements. This includes evaluation of vendor performance during remediation efforts.
Liaises effectively with Corporate Emergency Management to address requirements for strategic response by the business. This activity focuses primarily on mitigating customer impacts and protecting FNB's reputation.
Conducts regular mock drills to guarantee organizational readiness when responding to a wide array of technology incident scenarios.
Produces robust reporting/metrics to show trending versus defined performance targets.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
Associates
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
5
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent organizational, analytical and interpersonal skills
Detail-oriented
Excellent customer service skills
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A
Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

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