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Itil Management Jobs (NOW HIRING)

MicroTech

Network Operations Lead

Orlando, FL

Relevant certifications such as ITIL v3, CCNA, CCNP, CCIE * Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and ...

MicroTech

Quality Assurance Specialist

Orlando, FL

Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA, Change Management * Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineerin ...

McLane Company

ITIL Process Engineer

Temple, TX · Hybrid

Own CMDB stewardship by defining CI models, relationships, lifecycle states, and data standards to ... ITIL v3 or ITIL v4 Foundation certification required; intermediate or expert certification ...

MicroTech

Network Operations Lead

Orlando, FL

Relevant certifications such as ITIL v3, CCNA, CCNP, CCIE * Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and ...

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$22.5K

$86.4K

$160K

How much do itil management jobs pay per year?

As of May 29, 2026, the average yearly pay for itil management in the United States is $86,400.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $120,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ITIL Manager, and why are they important?

To thrive as an ITIL Manager, you need a deep understanding of IT service management principles, process optimization, and ITIL best practices, typically supported by ITIL Foundation or advanced certifications. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is often required to implement and monitor ITIL processes effectively. Strong leadership, analytical thinking, and communication skills help ITIL Managers drive continuous improvement and facilitate collaboration across teams. These competencies are crucial to ensuring efficient service delivery, minimizing downtime, and aligning IT services with business goals.

What are some common challenges faced by ITIL Managers when implementing process improvements within an organization?

ITIL Managers often encounter resistance to change from staff accustomed to existing workflows, which can slow down the adoption of new processes. Aligning ITIL best practices with existing company culture and legacy systems can also be challenging, requiring strong communication and stakeholder engagement skills. Additionally, measuring the effectiveness of process improvements and ensuring continuous service improvement often involves navigating diverse priorities across multiple teams. Successful ITIL Managers proactively address these challenges by fostering collaboration, providing training, and clearly demonstrating the value of proposed changes.

What is ITIL management?

ITIL management refers to the application of the Information Technology Infrastructure Library (ITIL) framework, which provides best practices for delivering high-quality IT services. ITIL management involves processes such as incident management, change management, problem management, and service desk operations to ensure IT services align with business needs. Professionals in ITIL management aim to improve efficiency, reduce risks, and deliver consistent IT services through standardized procedures and continual service improvement.

What is the difference between Itil Management vs Service Desk Analyst?

AspectItil ManagementService Desk Analyst
CertificationsITIL Foundation, Intermediate, ExpertITIL Foundation often preferred, basic certifications
Work EnvironmentIT service management teams, strategic rolesHelp desk, support centers, end-user support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT departments

While both roles involve IT service delivery, Itil Management focuses on overseeing and improving IT processes using ITIL best practices, often in strategic or managerial capacities. Service Desk Analysts handle day-to-day user support and incident resolution. Understanding these differences helps align career goals and employer expectations.

More about Itil Management jobs
What states have the most Itil Management jobs? States with the most job openings for Itil Management jobs include:
What job categories do people searching Itil Management jobs look for? The top searched job categories for Itil Management jobs are:
Itil Management jobs near you
Wireless Network Operations Center Lead

Wireless Network Operations Center Lead

MicroTech

Orlando, FL

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 hours ago

Job description

MicroTech is currently seeking a Wireless Network Operations Center (WNOC) Lead to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the opportunity to be part of a cohesive and dynamic team providing mission critical support.


Responsible for coordinating the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR).  Serve as the lead point of contact (POC) for government and customers seeking technical assistance.  Coordinate training for new contract staff and provide documentation for daily, weekly and monthly reports from the ticketing system and databases.


  • Relevant certifications such as ITIL v3, CompTIA A+, CompTIA Network, or CCNA
  • Bachelor’s degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking, and Telecommunications
  • A minimum of five (5) years’ relevant experience in Tier 1 support operations.
  • Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
  • Hands-on experience with network monitoring tools and ticketing systems.
  • Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.
  • Effective communication skills for interacting with customers, technical teams, and management.

MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion we provide effective, practical solutions that can increase productivity, and decrease costs.
MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL management qualified business processes.
We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:
Insurance (medical, dental vision)
Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
401k Plan with Employer Matching Contribution
11 Company-Paid Holidays
Tuition Assistance
Voluntary Benefit Programs
Corporate Discounts
MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.

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