ZipRecruiter

Log In

1

Itil Management Jobs (NOW HIRING)

ASM Research

ITIL Specialist, Mid

The ITIL Specialist, Mid leads the design, implementation, and continual refinement of ITIL-aligned service management processes to strengthen the stability, consistency, and performance of ...

Sonsoft Inc

ITIL

Houston, TX

Candidate should be ITIL Certified * At least 4 years of overall IT experience with least 3 years ... Must have skills on Discovery and CMDB tools from vendors one of HP, BMC, CA with a working ...

MicroTech

Quality Assurance Specialist

Orlando, FL · On-site

Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA, Change Management * Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineerin ...

MicroTech

Problem Support Manager

Orlando, FL · On-site

Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA * Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and ...

MicroTech

Technical Manager

Orlando, FL · On-site

Relevant certifications such as ITIL v3, CCNA, CCNP, CIM * Bachelor's degree in related technical field such as management information systems, computer science, engineering, IT, Networking and ...

GDIT

Help Desk Program Manager

Washington, DC

$148K - $201K/yr

ITIL Management, IT Program Management, IT Service Management (ITSM) Certifications: None Experience: 10 + years of related experience US Citizenship Required: Yes Seize your opportunity to make a ...

GDIT

Help Desk Program Manager

Washington, DC · On-site

$148K - $201K/yr

ITIL Management, IT Program Management, IT Service Management (ITSM) Certifications: None Experience: 10 + years of related experience US Citizenship Required: Yes Seize your opportunity to make a ...

next page

Showing results 1-20

All JobsItil Management Jobs

Itil Management information

See salary details

$22.5K

$86.4K

$160K

How much do itil management jobs pay per year?

As of Jun 21, 2026, the average yearly pay for itil management in the United States is $86,400.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $120,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by ITIL Managers when implementing process improvements within an organization?

ITIL Managers often encounter resistance to change from staff accustomed to existing workflows, which can slow down the adoption of new processes. Aligning ITIL best practices with existing company culture and legacy systems can also be challenging, requiring strong communication and stakeholder engagement skills. Additionally, measuring the effectiveness of process improvements and ensuring continuous service improvement often involves navigating diverse priorities across multiple teams. Successful ITIL Managers proactively address these challenges by fostering collaboration, providing training, and clearly demonstrating the value of proposed changes.

What jobs use ITIL?

ITIL is used in various IT service management roles such as Service Desk Manager, IT Operations Manager, IT Service Manager, and ITIL Process Owner. These jobs typically require knowledge of ITIL frameworks, incident management, and service delivery processes to improve IT efficiency and customer satisfaction.

What jobs can you get with ITIL?

ITIL management skills can qualify you for roles such as IT Service Manager, IT Operations Manager, Service Desk Manager, or IT Process Analyst. These positions typically require knowledge of IT service management frameworks, process improvement, and often certification in ITIL practices.

What jobs to do with an ITIL certificate?

ITIL certification prepares individuals for roles in IT service management, such as IT Service Manager, IT Operations Manager, or Service Desk Manager. These roles involve managing IT processes, improving service delivery, and utilizing ITSM tools, often requiring knowledge of frameworks like ITIL and related skills in process optimization and customer service.

What is the difference between Itil Management vs Service Desk Analyst?

AspectItil ManagementService Desk Analyst
CertificationsITIL Foundation, Intermediate, ExpertITIL Foundation often preferred, basic certifications
Work EnvironmentIT service management teams, strategic rolesHelp desk, support centers, end-user support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT departments

While both roles involve IT service delivery, Itil Management focuses on overseeing and improving IT processes using ITIL best practices, often in strategic or managerial capacities. Service Desk Analysts handle day-to-day user support and incident resolution. Understanding these differences helps align career goals and employer expectations.

What are the key skills and qualifications needed to thrive as an ITIL Manager, and why are they important?

To thrive as an ITIL Manager, you need a deep understanding of IT service management principles, process optimization, and ITIL best practices, typically supported by ITIL Foundation or advanced certifications. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is often required to implement and monitor ITIL processes effectively. Strong leadership, analytical thinking, and communication skills help ITIL Managers drive continuous improvement and facilitate collaboration across teams. These competencies are crucial to ensuring efficient service delivery, minimizing downtime, and aligning IT services with business goals.

What is ITIL management?

ITIL management refers to the application of the Information Technology Infrastructure Library (ITIL) framework, which provides best practices for delivering high-quality IT services. ITIL management involves processes such as incident management, change management, problem management, and service desk operations to ensure IT services align with business needs. Professionals in ITIL management aim to improve efficiency, reduce risks, and deliver consistent IT services through standardized procedures and continual service improvement.

What does an ITIL manager do?

An ITIL manager oversees the implementation and management of IT service management processes based on the ITIL framework. They ensure that IT services align with business needs, improve service quality, and follow best practices, often using tools like ITSM software and holding certifications such as ITIL Foundation. Their responsibilities include process design, performance monitoring, and continuous improvement of IT services.
More about Itil Management jobs
What states have the most Itil Management jobs? States with the most job openings for Itil Management jobs include:
What job categories do people searching Itil Management jobs look for? The top searched job categories for Itil Management jobs are:
Itil Management jobs near you
Support Analyst - ITIL Change Management

Support Analyst - ITIL Change Management

Sonoma Consulting Inc.

Plano, TX

Contractor

Posted 2 days ago

Job description

Company Description

Sonoma Consulting is one of the fastest growing national IT Consulting and Executive Search company in the United States, which was founded in 2011 by Mark McGee, the President and CEO. Sonoma Consulting has two business divisions - IT Consulting Services & Executive Search to serve its 150 national clients which range from entrepreneurial start-ups to Global Fortune 500.

Job Description

This role is a combination of operational and strategic responsibilities for ITL Service Design and Transition processes. From an operational perspective, the primary responsibility is managing IT Change Management. This requires providing daily support to our Change Management Process, govern the process and define improvement opportunities within the Change Management space. Critical to this role is the understanding user/business impact in a complex environment. On the strategic side, the duties comprise of overseeing ITIL Service Design and Transition processes and striving to mature them through Kaizen or continuous improvement working practices.

Key Responsibilities (Essential Duties and Functions)

Change Management Process Lead

  • Continuous improvement of overall Change Management process and communications.
  • Collaborating with IT teams on improving our Change Management Processes.
  • Act as point of escalation for customer for all IT changes, providing support teams with the tools they need to submit, update, approve and implement as quickly as possible
  • Facilitate support teams' execution of Change Management techniques
  • Enhance Change Management functions across the enterprise
  • Provide guidance and assistance in classifying changes & in identifying risks to the environment
  • Lead weekly CAB meetings
  • Manage and participate in proactive continual improvement initiatives; moving toward a more proactive CSI process
  • Conduct trend analyses to identify potential points of service failure, launching service improvement actions that provide solutions to the perceived exposure
  • Document modifications to process
  • Provide training and guidance
  • Generate regularly scheduled reporting
Qualifications

Requirements:

Qualifications

  • Strong ITIL process management experience, specifically focused on Change Management; ITIL Foundation certified
  • Familiarity with all other ITIL processes
  • Proficiency in MS Visio, Word, Excel
  • SOP writing/creation
  • Strong relationship building/interpersonal skills
  • Experience in documenting processes for Technical/IT related functions
  • Good research & analysis skills
  • Good interpersonal, communication and presentation skills
  • Good organizational skills plus the ability to motivate people across the organization to provide solutions
  • Previous experience working in a large organization
  • Experience with current Change Management methodologies
  • Experience with ServiceNow
  • Agile / Scrum development
  • Business Requirements gathering
  • Process mapping
  • Reporting analytics
  • Familiarity with developing training using multiple methods (such as video, screen recording, demos, classroom, WebEx, static text only)
  • Decision maker with an operationally-focused outlook
Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, place of origin, ethnic origin, national origin, ancestry, age, sex, sexual orientation, gender identity, transgender status, genetic information, mental or physical disability, marital status, pregnancy, veteran status, or any other characteristic protected by applicable national, state, or local law.

Sonoma Consult logo

About Sonoma Consult

Sourced by ZipRecruiter

Sonoma Consult is a California based C corporation helping companies bring products to the patient by working closely with the engineering teams and the clinicians. Our goal, no matter what stage of product development, is to create and execute a plan of action to move the product through the appropriate clinical and regulatory steps. Sonoma Consult works cohesively with the engineers and physicians to translate technologies to the clinic. Our goal is to help you get the very best product to the clinic and to the market. This includes planning, execution and ensuring critical data is delivered in the right format to ensure the feedback loop to the design team ultimately delivers the most advanced technology to the patient.

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Sonoma, CA, US

View All Sonoma Consult Jobs

Apply