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Itil Management Jobs (NOW HIRING)

Sonsoft Inc

ITIL

Houston, TX · On-site

Candidate should be ITIL Certified * At least 4 years of overall IT experience with least 3 years ... Must have skills on Discovery and CMDB tools from vendors one of HP, BMC, CA with a working ...

Barrow Wise Consulting

ITIL Consultant

MD · On-site

$90K - $150K/yr

The ITIL Consultant will support Barrow Wise's DHS project and perform the following duties ... Identify service management improvements that strengthen reliability and support * Evaluate ...

PD Inc

Senior ITIL SME

Fort George G Meade, MD · On-site

$111K - $143K/yr

Active Secret Clearance Job Type: Full-Time PD Inc International is seeking an experienced and mission-driven Senior ITIL SME to provide Cybersecurity Management support in a U.S. government (DoD ...

MicroTech

Technical Manager

Orlando, FL · On-site

Relevant certifications such as ITIL v3, CCNA, CCNP, CIM * Bachelor's degree in related technical field such as management information systems, computer science, engineering, IT, Networking and ...

Blue.Cloud

Change Management Specialist

Buffalo, NY · On-site

The ideal candidate combines strong ITSM/ITIL process knowledge with hands-on ServiceNow platform expertise with a history of guiding the change management process across a global enterprise ...

MicroTech

Network Program Manager

Orlando, FL

$108K - $108K/yr

Relevant certifications such as Project Management Professional (PMP), ITIL v3, CCNA, CCNP * Be proficient in project management and have knowledge of security and compliance issues. * Bachelor ...

GDIT

Help Desk Program Manager

Washington, DC · On-site

$148K - $201K/yr

ITIL Management, IT Program Management, IT Service Management (ITSM) Certifications: None Experience: 10 + years of related experience US Citizenship Required: Yes Seize your opportunity to make a ...

MicroTech

Quality Assurance Specialist

Orlando, FL · On-site

Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA, Change Management * Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineerin ...

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Itil Management information

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$22.5K

$86.4K

$160K

How much do itil management jobs pay per year?

As of Aug 19, 2026, the average yearly pay for itil management in the United States is $86,400.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $120,500.00 per year, depending on experience, location, and employer.

What is ITIL management?

ITIL management refers to the application of the Information Technology Infrastructure Library (ITIL) framework, which provides best practices for delivering high-quality IT services. ITIL management involves processes such as incident management, change management, problem management, and service desk operations to ensure IT services align with business needs. Professionals in ITIL management aim to improve efficiency, reduce risks, and deliver consistent IT services through standardized procedures and continual service improvement.

What are the key skills and qualifications needed to thrive as an ITIL manager, and why are they important?

To thrive as an ITIL Manager, you need a deep understanding of IT service management principles, process optimization, and ITIL best practices, typically supported by ITIL Foundation or advanced certifications. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is often required to implement and monitor ITIL processes effectively. Strong leadership, analytical thinking, and communication skills help ITIL Managers drive continuous improvement and facilitate collaboration across teams. These competencies are crucial to ensuring efficient service delivery, minimizing downtime, and aligning IT services with business goals.

What are some common challenges faced by ITIL managers when implementing process improvements within an organization?

ITIL Managers often encounter resistance to change from staff accustomed to existing workflows, which can slow down the adoption of new processes. Aligning ITIL best practices with existing company culture and legacy systems can also be challenging, requiring strong communication and stakeholder engagement skills. Additionally, measuring the effectiveness of process improvements and ensuring continuous service improvement often involves navigating diverse priorities across multiple teams. Successful ITIL Managers proactively address these challenges by fostering collaboration, providing training, and clearly demonstrating the value of proposed changes.

What is the difference between Itil Management vs Service Desk Analyst?

AspectItil ManagementService Desk Analyst
CertificationsITIL Foundation, Intermediate, ExpertITIL Foundation often preferred, basic certifications
Work EnvironmentIT service management teams, strategic rolesHelp desk, support centers, end-user support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT departments

While both roles involve IT service delivery, Itil Management focuses on overseeing and improving IT processes using ITIL best practices, often in strategic or managerial capacities. Service Desk Analysts handle day-to-day user support and incident resolution. Understanding these differences helps align career goals and employer expectations.

Is ITIL management a good career path?

ITIL management involves overseeing IT service management processes based on the ITIL framework, which is widely adopted in organizations to improve service delivery. Careers in ITIL management often require certifications like ITIL Foundation and strong understanding of IT service operations, making it a stable and in-demand field for those with technical and managerial skills.

What is the average salary in ITIL?

The average salary for ITIL management professionals varies by experience and location but generally ranges from $70,000 to $120,000 annually. Certifications like ITIL Foundation or Expert can enhance earning potential, and roles often require strong process management and IT service knowledge.
More about Itil Management jobs

What states have the most Itil Management jobs?

States with the most job openings for Itil Management jobs include:

What job categories do people searching Itil Management jobs look for?

The top searched job categories for Itil Management jobs are:

Itil Management jobs near you
Infographic showing various Itil Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $86,400 per year, or $41.5 per hour.

ITIL Manager with Security Clearance

TEKsystems c/o Allegis Group

Fort Belvoir, VA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Title: • ITIL Manager Location: • Reston, Virginia (ON-SITE) Clearance Required:
• Top Secret/SCI Certification Required:
• ITILv4 Years of Experience Required:
• 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience Top Skills Required:
• ​Knowledge of the Service Management workflows and ITSM processes
• Current ​ITIL 4 certification and training
• ​Experience implementing and using ServiceNow as a knowledge management repository
• ​Proficiency in data analysis and statistical methods
• ​Excellent problem-solving and analytical skills
• ​Strong communication and interpersonal skills
• ​Ability to work in a fast-paced, dynamic environment Job Description:
We are seeking an experienced Senior ITIL Network Knowledge Manager to join our IT service management team supporting a DOD customer on Ft. Belvoir, VA. The ideal candidate will ensure the quality, accuracy, and effectiveness of our network knowledge management processes in alignment with ITIL v4 best practices. ​Responsibilities:
•​ Assist in developing, implementing, and maintaining ITIL-based knowledge management processes for service desk and IT operations
• ​Develop and enforce quality standards for knowledge articles and documentation
• ​Monitor, manage, and maintain knowledge articles within ServiceNow
• ​Conduct regular audits of the knowledge management system to ensure compliance with customer’s policies, procedures, governance and ITIL guidelines
• Collaborate with operations and engineering teams to capture, validate, and organize knowledge effectively
• ​Analyze and report on knowledge usage, gaps, and improvement opportunities
• Train staff on ITIL knowledge management practices and tools
• ​Ensure knowledge base articles are up-to-date, relevant, and easily accessible
• ​Implement continuous improvement initiatives for knowledge management processes
• ​Coordinate with change management and problem management teams to update knowledge based on incidents and changes
• ​Support continuous improvement initiatives within the incident management function. • This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
• Because an active or interim DoD clearance is required, U.S. Citizenship is required o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:
 Medical, dental & vision
 Critical Illness, Accident, and Hospital
 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
 Life Insurance (Voluntary Life & AD&D for the employee and dependents)
 Short and long-term disability
 Health Spending Account (HSA)
 Transportation benefits
 Employee Assistance Program
 Time Off/Leave (PTO, Vacation or Sick Leave)

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