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Itil Management Jobs (NOW HIRING)

Shaarpro

Incident Management ITIL

Los Angeles, CA · On-site

The Incident Management ITIL position is a crucial role within our IT Operations team. The individual in this role will be responsible for managing and resolving incidents to ensure the smooth ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

ITIL Problem Management Analyst Location: Irvine, CA -5 days onsite Duration: 6 Months Position Summary We are seeking an experienced Problem Management Lead Analyst to drive service stability and ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

ITIL Problem Management Analyst Location: Irvine, CA -5 days onsite Duration: 6 Months Position Summary We are seeking an experienced Problem Management Lead Analyst to drive service stability and ...

Compunnel

CMDB & ITIL Admin

Wayne, PA · On-site

Job Summary We are seeking a CMDB & ITIL Administrator to support governance, process administration, and data management initiatives across enterprise IT environments. This role is responsible for ...

Sonsoft Inc

ITIL

Houston, TX · On-site

Candidate should be ITIL Certified * At least 4 years of overall IT experience with least 3 years ... Must have skills on Discovery and CMDB tools from vendors one of HP, BMC, CA with a working ...

MicroTech

Technical Manager

Orlando, FL · On-site

Relevant certifications such as ITIL v3, CCNA, CCNP, CIM * Bachelor's degree in related technical field such as management information systems, computer science, engineering, IT, Networking and ...

GDIT

Help Desk Program Manager

Washington, DC

$148K - $201K/yr

ITIL Management, IT Program Management, IT Service Management (ITSM) Certifications: None Experience: 10 + years of related experience US Citizenship Required: Yes Seize your opportunity to make a ...

PD Inc

Senior ITIL SME

Fort George G Meade, MD · On-site

$111K - $143K/yr

Active Secret Clearance Job Type: Full-Time PD Inc International is seeking an experienced and mission-driven Senior ITIL SME to provide Cybersecurity Management support in a U.S. government (DoD ...

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Itil Management information

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$22.5K

$86.4K

$160K

How much do itil management jobs pay per year?

As of Jul 27, 2026, the average yearly pay for itil management in the United States is $86,400.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $120,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by ITIL Managers when implementing process improvements within an organization?

ITIL Managers often encounter resistance to change from staff accustomed to existing workflows, which can slow down the adoption of new processes. Aligning ITIL best practices with existing company culture and legacy systems can also be challenging, requiring strong communication and stakeholder engagement skills. Additionally, measuring the effectiveness of process improvements and ensuring continuous service improvement often involves navigating diverse priorities across multiple teams. Successful ITIL Managers proactively address these challenges by fostering collaboration, providing training, and clearly demonstrating the value of proposed changes.

What is the difference between Itil Management vs Service Desk Analyst?

AspectItil ManagementService Desk Analyst
CertificationsITIL Foundation, Intermediate, ExpertITIL Foundation often preferred, basic certifications
Work EnvironmentIT service management teams, strategic rolesHelp desk, support centers, end-user support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT departments

While both roles involve IT service delivery, Itil Management focuses on overseeing and improving IT processes using ITIL best practices, often in strategic or managerial capacities. Service Desk Analysts handle day-to-day user support and incident resolution. Understanding these differences helps align career goals and employer expectations.

What are the key skills and qualifications needed to thrive as an ITIL Manager, and why are they important?

To thrive as an ITIL Manager, you need a deep understanding of IT service management principles, process optimization, and ITIL best practices, typically supported by ITIL Foundation or advanced certifications. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is often required to implement and monitor ITIL processes effectively. Strong leadership, analytical thinking, and communication skills help ITIL Managers drive continuous improvement and facilitate collaboration across teams. These competencies are crucial to ensuring efficient service delivery, minimizing downtime, and aligning IT services with business goals.

What is ITIL management?

ITIL management refers to the application of the Information Technology Infrastructure Library (ITIL) framework, which provides best practices for delivering high-quality IT services. ITIL management involves processes such as incident management, change management, problem management, and service desk operations to ensure IT services align with business needs. Professionals in ITIL management aim to improve efficiency, reduce risks, and deliver consistent IT services through standardized procedures and continual service improvement.
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What states have the most Itil Management jobs? States with the most job openings for Itil Management jobs include:
What job categories do people searching Itil Management jobs look for? The top searched job categories for Itil Management jobs are:
Itil Management jobs near you
Infographic showing various Itil Management job openings in the United States as of July 2026, with employment types broken down into 17% Locum Tenens, 73% Full Time, 1% Part Time, 7% Contract, and 2% Summer. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $86,400 per year, or $41.5 per hour.

Incident Management ITIL

Shaarpro

Los Angeles, CA • On-site

Other

Posted 3 days ago

Job description

Incident Management ITILIntroduction:

The Incident Management ITIL position is a crucial role within our IT Operations team. The individual in this role will be responsible for managing and resolving incidents to ensure the smooth operation of our IT services. They will work closely with various technical teams to identify root causes of issues and implement solutions to prevent future incidents.

Responsibilities:
  • Manage and prioritize incidents according to established ITIL processes and procedures.
  • Conduct thorough Root Cause Analysis to identify underlying issues and prevent recurrence.
  • Collaborate with cross-functional teams to resolve complex technical problems.
  • Create and maintain reports on incident trends, service reliability, and problem management metrics.
  • Develop and implement strategies to improve incident response times and service quality.
  • Provide training and guidance to technical teams on incident management best practices.
  • Participate in regular problem review sessions to address recurring issues and drive long-term solutions.
  • Communicate effectively with stakeholders at all levels to provide updates on incident status and resolution.
Requirements:Required Skills:
  • 5+ years of experience in IT Operations with at least 3 years focused on Problem Management, Service Reliability, or IT Service Management.
  • ITIL Foundation certification required.
  • Strong hands-on experience with ServiceNow Problem Management, Incident Management, and reporting modules.
  • Proven experience conducting complex Root Cause Analysis and facilitating cross-functional problem review sessions.
  • Strong understanding of enterprise IT infrastructure including Servers, Cloud, Network, End User Computing, and Applications.
  • Experience developing metrics, dashboards, and executive reporting.
  • Excellent facilitation, communication, and stakeholder management skills.
  • Ability to influence technical teams and drive resolution of long-standing operational issues.
Preferred Skills:
  • ITIL Managing Professional or Advanced certifications.

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