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Itil Management Jobs (NOW HIRING)

ASM Research

ITIL Specialist, Mid

The ITIL Specialist, Mid leads the design, implementation, and continual refinement of ITIL-aligned service management processes to strengthen the stability, consistency, and performance of ...

Sonsoft Inc

ITIL

Houston, TX

Candidate should be ITIL Certified * At least 4 years of overall IT experience with least 3 years ... Must have skills on Discovery and CMDB tools from vendors one of HP, BMC, CA with a working ...

MicroTech

Network Program Manager

Orlando, FL

$108.30K - $108.80K/yr

Relevant certifications such as Project Management Professional (PMP), ITIL v3, CCNA, CCNP * Be proficient in project management and have knowledge of security and compliance issues. * Bachelor ...

PD Inc

Senior ITIL SME

Fort George G Meade, MD · On-site

$111.40K - $143.70K/yr

Active Secret Clearance Job Type: Full-Time PD Inc International is seeking an experienced and mission-driven Senior ITIL SME to provide Cybersecurity Management support in a U.S. government (DoD ...

MicroTech

Problem Support Manager

Orlando, FL

Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA * Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and ...

GDIT

Help Desk Program Manager

Washington, DC

$148.75K - $201.25K/yr

ITIL Management, IT Program Management, IT Service Management (ITSM) Certifications: None Experience: 10 + years of related experience US Citizenship Required: Yes Seize your opportunity to make a ...

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Itil Management information

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$22.5K

$86.4K

$160K

How much do itil management jobs pay per year?

As of May 29, 2026, the average yearly pay for itil management in the United States is $86,400.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $120,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an ITIL Manager, and why are they important?

To thrive as an ITIL Manager, you need a deep understanding of IT service management principles, process optimization, and ITIL best practices, typically supported by ITIL Foundation or advanced certifications. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is often required to implement and monitor ITIL processes effectively. Strong leadership, analytical thinking, and communication skills help ITIL Managers drive continuous improvement and facilitate collaboration across teams. These competencies are crucial to ensuring efficient service delivery, minimizing downtime, and aligning IT services with business goals.

What are some common challenges faced by ITIL Managers when implementing process improvements within an organization?

ITIL Managers often encounter resistance to change from staff accustomed to existing workflows, which can slow down the adoption of new processes. Aligning ITIL best practices with existing company culture and legacy systems can also be challenging, requiring strong communication and stakeholder engagement skills. Additionally, measuring the effectiveness of process improvements and ensuring continuous service improvement often involves navigating diverse priorities across multiple teams. Successful ITIL Managers proactively address these challenges by fostering collaboration, providing training, and clearly demonstrating the value of proposed changes.

What is ITIL management?

ITIL management refers to the application of the Information Technology Infrastructure Library (ITIL) framework, which provides best practices for delivering high-quality IT services. ITIL management involves processes such as incident management, change management, problem management, and service desk operations to ensure IT services align with business needs. Professionals in ITIL management aim to improve efficiency, reduce risks, and deliver consistent IT services through standardized procedures and continual service improvement.

What is the difference between Itil Management vs Service Desk Analyst?

AspectItil ManagementService Desk Analyst
CertificationsITIL Foundation, Intermediate, ExpertITIL Foundation often preferred, basic certifications
Work EnvironmentIT service management teams, strategic rolesHelp desk, support centers, end-user support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT departments

While both roles involve IT service delivery, Itil Management focuses on overseeing and improving IT processes using ITIL best practices, often in strategic or managerial capacities. Service Desk Analysts handle day-to-day user support and incident resolution. Understanding these differences helps align career goals and employer expectations.

More about Itil Management jobs
What states have the most Itil Management jobs? States with the most job openings for Itil Management jobs include:
What job categories do people searching Itil Management jobs look for? The top searched job categories for Itil Management jobs are:
Itil Management jobs near you

ITIL Manager on Duty

Prophecy Technologies

San Antonio, TX • On-site

Full-time

Posted 10 days ago

Job description

Role Overview:
The Manager on Duty (MOD) will oversee daily operations, manage staff performance, ensure customer satisfaction, and handle issues to maintain smooth and efficient business operations. This role requires strong leadership, operational management, customer service, problem-solving, and decision-making skills to effectively manage daily operations and handle escalations.
Key Responsibilities:
  • Oversee daily operations and manage staff performance.
  • Ensure customer satisfaction and handle issues to maintain smooth and efficient business operations.
  • Effectively manage daily operations and handle escalations.
  • Demonstrate strong incident command and stakeholder management.
  • Facilitate cross-team coordination and conflict resolution.

Required Skills:
  • Strong leadership, operational management, customer service, problem-solving, and decision-making skills.
  • Strong understanding of ITIL Incident and Major Incident Management practices.
  • Basic understanding of security concepts including encryption, firewalls, and threat modeling.
  • Excellent written and verbal communication for updates, timelines, and impact.
  • Analytical thinking and a structured troubleshooting approach.
  • Ability to work under pressure and prioritize effectively.
  • Proficiency with network protocols including DNS and TCP/IP.
  • Experience with Operating Systems such as Windows, Linux, and z/OS.
  • Familiarity with tools like ServiceNow, Zoom, and Microsoft Office Suite.
  • Experience with dashboards such as Grafana and ServiceNow.
  • Exposure to mainframe frameworks.
  • Operations management with strong leadership in supervising teams.
  • Customer service excellence with problem-solving ability and adherence to operational policies and compliance.

Qualifications:
  • 6-8 years of experience in a relevant role.

Preferred Skills:
  • Agile Specialisation.

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