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Itil Incident Manager Jobs (NOW HIRING)

F.N.B. Corporation

IT Incident Manager

Pittsburgh, PA · On-site

ITIL Managing Professional, Strategic Leader, or equivalent advanced ITIL certification preferred. * Minimum of five (5) years of experience leading Major Incident Management within a large ...

Fnbcorp

IT Incident Manager

Pittsburgh, PA · On-site

ITIL Managing Professional, Strategic Leader, or equivalent advanced ITIL certification preferred. * Minimum of five (5) years of experience leading Major Incident Management within a large ...

ASM Research

Incident Manager, Junior

Apply ITIL Incident Management best practices to ensure standardization, compliance, and continual service improvement across the enterprise incident-management lifecycle. Required Qualifications

Peraton

Technical Enterprise Incident Manager

$86K - $138K/yr

Strong understanding of ITIL Incident and Problem Management processes. * Hands-on experience with infrastructure technologies including: * Windows/Linux Servers * Networking concepts * Cloud ...

Dexian DISYS

Incident Manager

Brooklyn, OH · On-site

$50 - $55/hr

Adhere to ITIL (Information Technology Infrastructure Library)-based processes and contribute to the development of incident management metrics and reporting. * Must be able to work overnight shifts.

Verisk

Incident Manager

Jersey City, NJ · Hybrid

Solid understanding of ITIL frameworks (Incident, Problem, Change Management) * Knowledge with cloud platforms, preferably AWS * Experience with distributed systems, microservices architecture, and ...

Verisk

Incident Manager

Jersey City, NJ · On-site

$110K - $130K/yr

  • Medical

  • Retirement

  • PTO

Solid understanding of ITIL frameworks (Incident, Problem, Change Management) * Knowledge with cloud platforms, preferably AWS * Experience with distributed systems, microservices architecture, and ...

Citizens

Senior Incident Manager

Pittsburgh, PA

$100K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Knowledge of ITIL based incident, problem, change, escalation, and service management practices ... Experience navigating large corporate environments, preferably in a highly regulated industry such ...

Citizens

Senior Incident Manager

Iselin, NJ · On-site

$100K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Knowledge of ITIL based incident, problem, change, escalation, and service management practices ... Experience navigating large corporate environments, preferably in a highly regulated industry such ...

Citizens Bank

Senior Incident Manager

Johnston, RI · On-site

$100K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Preferred Qualifications • ITIL v3, ITIL 4, or equivalent service management certification. • ... incident response through automation, observability, reporting, and process optimization. Education ...

Citizens

Senior Incident Manager

Johnston, RI · On-site

$100K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Knowledge of ITIL based incident, problem, change, escalation, and service management practices. Experience navigating large corporate environments, preferably in a highly regulated industry such as ...

Citizens

Senior Incident Manager

Iselin, NJ

$100K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Knowledge of ITIL based incident, problem, change, escalation, and service management practices ... Experience navigating large corporate environments, preferably in a highly regulated industry such ...

Citizens

Senior Incident Manager

Boston, MA · On-site

$100K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Knowledge of ITIL based incident, problem, change, escalation, and service management practices ... Experience navigating large corporate environments, preferably in a highly regulated industry such ...

Citizens

Senior Incident Manager

Johnston, RI

$100K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Knowledge of ITIL based incident, problem, change, escalation, and service management practices ... Experience navigating large corporate environments, preferably in a highly regulated industry such ...

ASM Research

Incident Manager, Sr

The Incident Manager, Senior leads major incident response activities across complex enterprise and ... The position requires strong ITIL 4 expertise, cross-functional leadership, and the ability to ...

Citizens

Senior Incident Manager

Pittsburgh, PA · On-site

$100K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Knowledge of ITIL based incident, problem, change, escalation, and service management practices ... Experience navigating large corporate environments, preferably in a highly regulated industry such ...

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Itil Incident Manager information

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$36.5K

$163.4K

$193.5K

How much do itil incident manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for itil incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What does an ITIL Incident Manager do?

An ITIL Incident Manager is responsible for overseeing the incident management process within an organization. Their primary role is to restore normal service operations as quickly as possible when incidents occur, minimizing the impact on business operations. They coordinate response efforts, analyze incident trends, and ensure communication between technical teams and stakeholders. Additionally, they work to improve processes to prevent future incidents and may provide reports and recommendations to management.

What are the key skills and qualifications needed to thrive as an ITIL Incident Manager?

To thrive as an ITIL Incident Manager, you need a deep understanding of ITIL frameworks, strong analytical skills, and experience in IT service management, often paired with ITIL certification. Familiarity with incident management tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Excellent communication, problem-solving, and leadership abilities help coordinate teams and manage stakeholder expectations in high-pressure situations. These skills ensure rapid incident resolution, minimize business disruption, and uphold service quality standards.

How does an ITIL Incident Manager typically interact with other IT teams during the incident resolution process?

An ITIL Incident Manager works closely with service desk agents, technical support teams, and problem management specialists to coordinate swift resolution of incidents. They facilitate communication between teams, prioritize incidents based on business impact, and ensure that updates are shared with stakeholders. This collaborative approach ensures quick restoration of services and helps prevent recurrence of similar incidents. Effective incident managers often lead regular incident review meetings and use post-incident reports to drive continuous improvement across teams.

What is the difference between Itil Incident Manager vs Service Desk Analyst?

AspectItil Incident ManagerService Desk Analyst
CertificationsITIL Foundation, Incident Management certificationsITIL Foundation, Service Desk certifications
Work EnvironmentIT service management teams, incident resolutionHelp desk, user support, ticket handling
Employer & IndustryIT service providers, large organizationsIT support centers, corporate IT departments
Search & Comparison IntentUnderstanding incident management roles, certificationsHelp desk roles, support responsibilities

The Itil Incident Manager focuses on managing and resolving IT incidents to restore services quickly, often overseeing incident processes and coordinating teams. A Service Desk Analyst primarily handles user support tickets, providing frontline assistance and troubleshooting. While both roles require ITIL certifications and work within IT service environments, the Incident Manager has a broader responsibility for incident resolution processes, whereas the Service Desk Analyst is more user-facing and operational.

What cities are hiring for Itil Incident Manager jobs?

Cities with the most Itil Incident Manager job openings:

What states have the most Itil Incident Manager jobs?

States with the most job openings for Itil Incident Manager jobs include:

Itil Incident Manager jobs near you
Infographic showing various Itil Incident Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Major Incident Management Lead

E*Pro, Inc.

Burbank, CA

Full-time

Re-posted 18 days ago

Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com

Job Description

Job Title : Incident Manager

Location : Burbank, CA

Job Type : Permanent Full Time

Job Description:

8+ years of experience primarily in ITIL Incident and Major incident Management

Worked as a Major Incident management lead for the leading client

Experience in Customer communication and Major incident reporting (MIR) 

Hands on experience in designing , creating process documents and deploying Incident Management and Major Incident Management


Additional Information


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