Atlanta, GA · On-site
Incident Management (ITSM/ITIL) - Managing the complete incident lifecycle, handling major incidents, ensuring SLA compliance, and driving incident resolution. * ServiceNow Reporting & Analytics ...
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Atlanta, GA · On-site
Incident Management (ITSM/ITIL) - Managing the complete incident lifecycle, handling major incidents, ensuring SLA compliance, and driving incident resolution. * ServiceNow Reporting & Analytics ...
Permanent Full Time 8+ years of experience primarily in ITIL Incident and Major incident Management Worked as a Major Incident management lead for the leading client Experience in Customer ...
Permanent Full Time 8+ years of experience primarily in ITIL Incident and Major incident Management Worked as a Major Incident management lead for the leading client Experience in Customer ...
Centerville, OH · On-site
$81K - $116K/yr
The ITIL Incident & Change Management Administrator works collaboratively with technical teams to promote accountability, transparency, and continuous improvement in technology service delivery.
Centerville, OH · On-site
$81K - $116K/yr
The ITIL Incident & Change Management Administrator works collaboratively with technical teams to promote accountability, transparency, and continuous improvement in technology service delivery.
Charlotte, NC · On-site
$81K - $116K/yr
The ITIL Incident & Change Management Administrator works collaboratively with technical teams to promote accountability, transparency, and continuous improvement in technology service delivery.
Charlotte, NC · On-site
$81K - $116K/yr
The ITIL Incident & Change Management Administrator works collaboratively with technical teams to promote accountability, transparency, and continuous improvement in technology service delivery.
Understands the basics of ITIL Incident and Problem Management and can speak to the process steps. * Updates Incident and Problem Records based on information received. * Logs and follow-up on ...
Understands the basics of ITIL Incident and Problem Management and can speak to the process steps. * Updates Incident and Problem Records based on information received. * Logs and follow-up on ...
Understands the basics of ITIL Incident and Problem Management and can speak to the process steps. * Updates Incident and Problem Records based on information received. * Logs and follow-up on ...
Understands the basics of ITIL Incident and Problem Management and can speak to the process steps. * Updates Incident and Problem Records based on information received. * Logs and follow-up on ...
Buffalo, NY · On-site
Certifications & Licenses Certifications in ITIL, incident management, or related disciplines. (Preferred)
Buffalo, NY · On-site
Certifications & Licenses Certifications in ITIL, incident management, or related disciplines. (Preferred)
The ideal candidate should have strong experience in ITIL-based incident management, monitoring, escalation, root cause analysis, and operational support. Key Responsibilities * Manage P1/P2/P3 ...
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The ideal candidate should have strong experience in ITIL-based incident management, monitoring, escalation, root cause analysis, and operational support. Key Responsibilities * Manage P1/P2/P3 ...
Understands the basics of ITIL Incident and Problem Management and can speak to the process steps. * Updates Incident and Problem Records based on information received. * Logs and follow-up on ...
Understands the basics of ITIL Incident and Problem Management and can speak to the process steps. * Updates Incident and Problem Records based on information received. * Logs and follow-up on ...
Understands the basics of ITIL Incident and Problem Management and can speak to the process steps. * Updates Incident and Problem Records based on information received. * Logs and follow-up on ...
Understands the basics of ITIL Incident and Problem Management and can speak to the process steps. * Updates Incident and Problem Records based on information received. * Logs and follow-up on ...
Understands the basics of ITIL Incident and Problem Management and can speak to the process steps. * Updates Incident and Problem Records based on information received. * Logs and follow-up on ...
Understands the basics of ITIL Incident and Problem Management and can speak to the process steps. * Updates Incident and Problem Records based on information received. * Logs and follow-up on ...
Understands the basics of ITIL Incident and Problem Management and can speak to the process steps. * Updates Incident and Problem Records based on information received. * Logs and follow-up on ...
Understands the basics of ITIL Incident and Problem Management and can speak to the process steps. * Updates Incident and Problem Records based on information received. * Logs and follow-up on ...
Understands the basics of ITIL Incident and Problem Management and can speak to the process steps. * Updates Incident and Problem Records based on information received. * Logs and follow-up on ...
Quick apply
Understands the basics of ITIL Incident and Problem Management and can speak to the process steps. * Updates Incident and Problem Records based on information received. * Logs and follow-up on ...
The Incident Management Specialist is responsible for managing and resolving incidents related to ... The specialist adheres to defined SLAs and ITIL best practices, operating within a 24x7 monitoring ...
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The Incident Management Specialist is responsible for managing and resolving incidents related to ... The specialist adheres to defined SLAs and ITIL best practices, operating within a 24x7 monitoring ...
Certifications in ITIL, incident management, or related disciplines. (Preferred)
Certifications in ITIL, incident management, or related disciplines. (Preferred)
Brooklyn, OH · On-site
$52 - $56/hr
Familiarity with incident management principles and ITIL processes. * Ability to work onsite in Cleveland, OH; Albany, NY; Buffalo, NY, or remotely with willingness to interview onsite if selected.
Brooklyn, OH · On-site
$52 - $56/hr
Familiarity with incident management principles and ITIL processes. * Ability to work onsite in Cleveland, OH; Albany, NY; Buffalo, NY, or remotely with willingness to interview onsite if selected.
Atlanta, GA · On-site
Understanding of ITIL Framework - Familiarity and hands on with ITIL Practices (especially Incident and Problem Management) - Understanding of modules in ServiceNow such as Incident Management ...
Atlanta, GA · On-site
Understanding of ITIL Framework - Familiarity and hands on with ITIL Practices (especially Incident and Problem Management) - Understanding of modules in ServiceNow such as Incident Management ...
Problem Management, ITIL, Incident Management, Major Incident Management, Root Cause Analysis (RCA), 5 Whys, ServiceNow, Remediation Action Plans (RAP), Service Reliability, IT Operations, Continuous ...
Problem Management, ITIL, Incident Management, Major Incident Management, Root Cause Analysis (RCA), 5 Whys, ServiceNow, Remediation Action Plans (RAP), Service Reliability, IT Operations, Continuous ...
Pittsburgh, PA · On-site
Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices. * Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge ...
Pittsburgh, PA · On-site
Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices. * Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge ...
Strong understanding of ITIL Incident Management and Problem Management frameworks. * Hands-on experience with ITSM tools such as ServiceNow, Zendesk, Jira Service Management, or equivalent.
Strong understanding of ITIL Incident Management and Problem Management frameworks. * Hands-on experience with ITSM tools such as ServiceNow, Zendesk, Jira Service Management, or equivalent.
$36.5K - $50.8K
3% of jobs
$50.8K - $65K
5% of jobs
$65K - $79.3K
5% of jobs
$79.3K - $93.6K
5% of jobs
$93.6K - $107.9K
2% of jobs
$107.9K - $122.1K
3% of jobs
$124.8K is the 25th percentile. Wages below this are outliers.
$122.1K - $136.4K
4% of jobs
$136.4K - $150.7K
0% of jobs
$150.7K - $165K
0% of jobs
$165K - $179.2K
0% of jobs
The median wage is $183.5K / yr.
$179.2K - $193.5K
72% of jobs
$36.5K
$163.4K
$193.5K
An ITIL Incident Management job involves overseeing and coordinating the resolution of IT service disruptions to restore normal operations as quickly as possible. Professionals in this role follow ITIL best practices to identify, log, categorize, prioritize, and resolve incidents while minimizing business impact. They collaborate with technical teams, monitor incident progress, and communicate updates to stakeholders. Strong problem-solving, communication, and ITSM tool expertise are essential skills for this role.
To excel in ITIL Incident Management, strong analytical abilities, problem-solving skills, and a background in IT service management are essential, often supported by a degree in computer science or a related field. Familiarity with ITIL frameworks, incident tracking tools such as ServiceNow or Jira, and ITIL certification are highly valued. Effective communication, attention to detail, and the ability to stay calm under pressure are important soft skills for this role. These competencies are crucial for swiftly restoring services, minimizing business disruptions, and ensuring effective stakeholder communication during incidents.
ITIL Incident Management professionals often encounter high-pressure situations that require rapid assessment and resolution of IT issues to minimize downtime. Balancing multiple incidents simultaneously while ensuring thorough documentation and escalation can be challenging. The role frequently involves coordinating with various technical teams, stakeholders, and end-users, demanding excellent communication and prioritization skills. Overcoming these challenges is key to maintaining optimal service levels and building resilience within IT operations.
The most popular types of Itil Incident Management jobs are:
States with the most job openings for Itil Incident Management jobs include:
The top searched job categories for Itil Incident Management jobs are:
Other pages related to Itil Incident Management:
Atlanta, GA • On-site
Contractor
Re-posted 8 days ago
We are looking for an Incident Manager with 8+ years of ITSM/Incident Management experience to manage major incidents and ensure timely resolution with minimal business impact. The ideal candidate should have strong hands-on experience with ServiceNow, including creating reports, dashboards, and analyzing incident metrics such as MTTR, SLA compliance, and incident trends.
The candidate will prepare executive-level reports and presentations using Microsoft Office (especially PowerPoint) to communicate service performance and improvement opportunities. They should have a good understanding of ITIL Incident and Problem Management processes, excellent communication skills, and the ability to work under pressure. Experience with AI-driven automation, Power BI/Tableau, and cloud platforms such as Azure or AWS is a plus.
Sourced by ZipRecruiter
11 - 50 Employees
Troy, MI, US
2009
