The role is responsible for the execution of the Global and North America Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes ...
The role is responsible for the execution of the Global and North America Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes ...
... Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes facilitating technical recovery bridges, communicating with all levels of ...
... Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes facilitating technical recovery bridges, communicating with all levels of ...
Supervisor - Quality Critical Incident
Albuquerque, NM · On-site
$70K - $107K/yr
Under the direction of the Quality Manager, is responsible for and supervises Critical Incident Reporting activities. * Monitors staff case load and distributes daily work assignments to the team to ...
Supervisor - Quality Critical Incident
Albuquerque, NM · On-site
$70K - $107K/yr
Under the direction of the Quality Manager, is responsible for and supervises Critical Incident Reporting activities. * Monitors staff case load and distributes daily work assignments to the team to ...
$70K - $107K/yr
Under the direction of the Quality Manager, is responsible for and supervises Critical Incident Reporting activities. * Monitors staff case load and distributes daily work assignments to the team to ...
$70K - $107K/yr
Under the direction of the Quality Manager, is responsible for and supervises Critical Incident Reporting activities. * Monitors staff case load and distributes daily work assignments to the team to ...
$70K - $107K/yr
Under the direction of the Quality Manager, is responsible for and supervises Critical Incident Reporting activities. * Monitors staff case load and distributes daily work assignments to the team to ...
$70K - $107K/yr
Under the direction of the Quality Manager, is responsible for and supervises Critical Incident Reporting activities. * Monitors staff case load and distributes daily work assignments to the team to ...
Incident Manger
Jackson, MI · On-site
Conduct trainings on Incident Management process and Tool within the Steady State Operations staff ... Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident ...
Incident Manger
Jackson, MI · On-site
Conduct trainings on Incident Management process and Tool within the Steady State Operations staff ... Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident ...
Jackson, MI Duration : Full-Time (Perm.) Conduct trainings on Incident Management process and Tool ... Desk Manager, Critical Incident Manager and Incident Managers understand their specific ...
Jackson, MI Duration : Full-Time (Perm.) Conduct trainings on Incident Management process and Tool ... Desk Manager, Critical Incident Manager and Incident Managers understand their specific ...
Description The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This role requires ...
Description The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This role requires ...
The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This role requires exceptional ...
Quick apply
The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This role requires exceptional ...
Job Type Full-time Description The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This ...
Job Type Full-time Description The Critical Incident Reporting Coordinator is responsible for overseeing and managing critical incident reporting processes across all seven agency locations. This ...
$125K - $195K/yr
We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...
$125K - $195K/yr
We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...
Candidates must have experience in, and not limited to, support operations, escalation management, and critical incident response. Candidates need to demonstrate excellent communication skills and ...
Candidates must have experience in, and not limited to, support operations, escalation management, and critical incident response. Candidates need to demonstrate excellent communication skills and ...
Incident Management Lead
Deerfield, IL · On-site
... critical outages. • Facilitate structured blameless Post-Incident Reviews (PIRs) within agreed ... Required : • 6+ years of IT Service Management experience with a minimum of 3 years in a ...
Incident Management Lead
Deerfield, IL · On-site
... critical outages. • Facilitate structured blameless Post-Incident Reviews (PIRs) within agreed ... Required : • 6+ years of IT Service Management experience with a minimum of 3 years in a ...
Critical Incident Command (CIC) Shift Lead
VA · On-site +1
... managing workload distribution to ensure efficient and timely incident response. - Validate ... critical incidents are promptly elevated and addressed. - Ensure complete and accurate ...
Critical Incident Command (CIC) Shift Lead
VA · On-site +1
... managing workload distribution to ensure efficient and timely incident response. - Validate ... critical incidents are promptly elevated and addressed. - Ensure complete and accurate ...
Lead Incident Management
Chicago, IL · On-site
... critical outages. • Facilitate structured blameless Post-Incident Reviews (PIRs) within agreed ... Required : • 6+ years of IT Service Management experience with a minimum of 3 years in a ...
Lead Incident Management
Chicago, IL · On-site
... critical outages. • Facilitate structured blameless Post-Incident Reviews (PIRs) within agreed ... Required : • 6+ years of IT Service Management experience with a minimum of 3 years in a ...
Lead Incident Management
Deerfield, IL · On-site
... critical outages. • Facilitate structured blameless Post-Incident Reviews (PIRs) within agreed ... Required : • 6+ years of IT Service Management experience with a minimum of 3 years in a ...
Lead Incident Management
Deerfield, IL · On-site
... critical outages. • Facilitate structured blameless Post-Incident Reviews (PIRs) within agreed ... Required : • 6+ years of IT Service Management experience with a minimum of 3 years in a ...
The Incident Management Coordinator plays a critical role in our commitment to safeguarding the rights and welfare of individuals with intellectual and developmental disabilities. This person will be ...
Quick apply
The Incident Management Coordinator plays a critical role in our commitment to safeguarding the rights and welfare of individuals with intellectual and developmental disabilities. This person will be ...
Incident Management Lead
Deerfield, IL · On-site
... critical outages. • Facilitate structured blameless Post-Incident Reviews (PIRs) within agreed ... Required : • 6+ years of IT Service Management experience with a minimum of 3 years in a ...
Incident Management Lead
Deerfield, IL · On-site
... critical outages. • Facilitate structured blameless Post-Incident Reviews (PIRs) within agreed ... Required : • 6+ years of IT Service Management experience with a minimum of 3 years in a ...
Analyst Incident Management
Chandler, AZ · On-site
The role involves overseeing major incident management processes, ensuring rapid service ... of critical services • Facilitate war rooms/bridge calls, driving cross‑functional ...
Analyst Incident Management
Chandler, AZ · On-site
The role involves overseeing major incident management processes, ensuring rapid service ... of critical services • Facilitate war rooms/bridge calls, driving cross‑functional ...
Skills Must have: * 7-11 years of Major Incident Management / Critical Incident Management experience. * Strong communication skills (written and verbal). * Ability to comprehend Technology related ...
Skills Must have: * 7-11 years of Major Incident Management / Critical Incident Management experience. * Strong communication skills (written and verbal). * Ability to comprehend Technology related ...
Critical Incident Management information
See salary details
$36.5K - $50.8K
3% of jobs
$50.8K - $65K
5% of jobs
$65K - $79.3K
5% of jobs
$79.3K - $93.6K
5% of jobs
$93.6K - $107.9K
2% of jobs
$107.9K - $122.1K
3% of jobs
$124.8K is the 25th percentile. Wages below this are outliers.
$122.1K - $136.4K
4% of jobs
$136.4K - $150.7K
0% of jobs
$150.7K - $165K
0% of jobs
$165K - $179.2K
0% of jobs
The median wage is $183.5K / yr.
$179.2K - $193.5K
72% of jobs
$36.5K
$163.4K
$193.5K
How much do critical incident management jobs pay per year?
As of Jul 15, 2026, the average yearly pay for critical incident management in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.
What does a typical day look like for someone in Critical Incident Management?
A typical day in Critical Incident Management often involves monitoring systems for potential threats or incidents, coordinating response teams, and leading efforts to resolve high-priority issues efficiently. You’ll proactively communicate with technical teams, business stakeholders, and external partners to gather information, document incidents, and ensure resolution steps are followed. The work can be fast-paced, requiring quick decision-making and the ability to remain calm under pressure. Collaboration is key, as you’ll often serve as a central point of contact during critical events. This role offers valuable experience in crisis leadership and can pave the way for advancement into senior management or specialized risk roles.
What is a Critical Incident Management job?
A Critical Incident Management job involves identifying, assessing, and resolving high-impact IT or operational incidents to minimize business disruption. Professionals in this role coordinate incident response teams, communicate with stakeholders, and implement resolution strategies. They also analyze past incidents to improve processes and prevent future occurrences. Strong problem-solving skills, decision-making under pressure, and technical expertise are essential for success in this field.
What are the key skills and qualifications needed to thrive in the Critical Incident Management position, and why are they important?
To excel in Critical Incident Management, individuals need expertise in crisis response, risk assessment, and rapid problem-solving, often supported by a background in emergency management or IT and relevant industry certifications. Familiarity with incident management tools like ServiceNow, ITIL frameworks, and real-time communication platforms is typically required. Strong leadership, composure under pressure, and effective communication are standout soft skills for this position. These competencies are essential to ensure swift, organized responses that minimize disruption and facilitate swift recovery during high-stakes situations.
More about Critical Incident Management jobs
What cities are hiring for Critical Incident Management jobs? Cities with the most Critical Incident Management job openings:
What are the most commonly searched types of Critical Incident Management jobs? The most popular types of Critical Incident Management jobs are:
What states have the most Critical Incident Management jobs? States with the most job openings for Critical Incident Management jobs include:
What job categories do people searching Critical Incident Management jobs look for? The top searched job categories for Critical Incident Management jobs are:
Full-time
Re-posted 21 days ago
Job description
Job Description
The role is responsible for the execution of the Global and North America Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes facilitating technical recovery bridges, communicating with all levels of leaderships, compiling reports that support analysis of incident trends, and participating in post-incident debriefs following a critical incident.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About KRG Technologies
Sourced by ZipRecruiter
KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.
Industry
It services
Company size
201 - 500 Employees
Headquarters location
Valencia, CA, US
Year founded
2003