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Critical Incident Management Jobs (NOW HIRING)

Presbyterian Healthcare Services

$70K - $119K/yr

Under the direction of the Quality Manager, is responsible for and supervises Critical Incident Reporting activities. * Monitors staff case load and distributes daily work assignments to the team to ...

Phsorg

$70K - $119K/yr

Under the direction of the Quality Manager, is responsible for and supervises Critical Incident Reporting activities. * Monitors staff case load and distributes daily work assignments to the team to ...

Hmg America Llc

Incident Manger

Jackson, MI · On-site

Conduct trainings on Incident Management process and Tool within the Steady State Operations staff ... Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident ...

HMG America

Incident Manger

Jackson, MI · On-site

Jackson, MI Duration : Full-Time (Perm.) Conduct trainings on Incident Management process and Tool ... Desk Manager, Critical Incident Manager and Incident Managers understand their specific ...

Jobgether

Provide regular incident updates, status reports, and executive-level summaries during critical events. * Apply IT Service Management (ITSM) and ITIL best practices across incident management ...

Peraton

Incident Manager

$51K - $82K/yr

... management skills. They should also be able to apply organizational, critical thinking and oral and written communication skills. An Incident Manager will be an effective team player and leader who ...

New

Lambda

$125K - $195K/yr

We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...

Maximus

Critical Incident Command (CIC) Shift Lead

VA · On-site +1

... managing workload distribution to ensure efficient and timely incident response. - Validate ... critical incidents are promptly elevated and addressed. - Ensure complete and accurate ...

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Critical Incident Management information

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$36.5K

$163.4K

$193.5K

How much do critical incident management jobs pay per year?

As of Aug 4, 2026, the average yearly pay for critical incident management in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What does a typical day look like for someone in critical incident management?

A typical day in Critical Incident Management often involves monitoring systems for potential threats or incidents, coordinating response teams, and leading efforts to resolve high-priority issues efficiently. You’ll proactively communicate with technical teams, business stakeholders, and external partners to gather information, document incidents, and ensure resolution steps are followed. The work can be fast-paced, requiring quick decision-making and the ability to remain calm under pressure. Collaboration is key, as you’ll often serve as a central point of contact during critical events. This role offers valuable experience in crisis leadership and can pave the way for advancement into senior management or specialized risk roles.

What is critical incident management?

A Critical Incident Management job involves identifying, assessing, and resolving high-impact IT or operational incidents to minimize business disruption. Professionals in this role coordinate incident response teams, communicate with stakeholders, and implement resolution strategies. They also analyze past incidents to improve processes and prevent future occurrences. Strong problem-solving skills, decision-making under pressure, and technical expertise are essential for success in this field.

What does a critical incident management do?

A critical incident management professional coordinates responses to emergencies and crises, such as natural disasters, security threats, or system failures. They assess situations, develop response plans, communicate with stakeholders, and ensure safety and continuity of operations, often using incident management systems and requiring strong organizational and communication skills.

What are the key skills and qualifications needed to thrive in critical incident management, and why are they important?

To excel in Critical Incident Management, individuals need expertise in crisis response, risk assessment, and rapid problem-solving, often supported by a background in emergency management or IT and relevant industry certifications. Familiarity with incident management tools like ServiceNow, ITIL frameworks, and real-time communication platforms is typically required. Strong leadership, composure under pressure, and effective communication are standout soft skills for this position. These competencies are essential to ensure swift, organized responses that minimize disruption and facilitate swift recovery during high-stakes situations.

Is critical incident management a good career?

Critical incident management involves coordinating responses to emergencies and crises, requiring strong organizational, communication, and problem-solving skills. It can be a rewarding career for those interested in public safety, emergency response, or security, often involving certifications and shift work. Job stability and growth depend on industry demand and organizational size.

What qualifications do I need to be on a critical incident management team?

Critical incident management team members typically need relevant experience in emergency response, crisis management, or related fields, along with strong communication and problem-solving skills. Certifications such as ICS (Incident Command System) or FEMA training are often required, and a background in safety, security, or emergency services is beneficial.
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Critical Incident Management jobs near you
Infographic showing various Critical Incident Management job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Critical Incident Management Analyst

krg technology inc

Plano, TX • On-site

Full-time

Re-posted 12 days ago

Job description

Job Description

The role is responsible for the execution of the Global and North America Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes facilitating technical recovery bridges, communicating with all levels of leaderships, compiling reports that support analysis of incident trends, and participating in post-incident debriefs following a critical incident.

Additional Information

All your information will be kept confidential according to EEO guidelines.

KRG Technologies logo

About KRG Technologies

Sourced by ZipRecruiter

KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Valencia, CA, US

Year founded

2003

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