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Critical Incident Management Jobs (NOW HIRING)

Lambda

$125K - $195K/yr

We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...

Charles-Lea-Center

Incident Management Director Charles Lea Center | Clinical Services Drive Compliance, Safety, and ... events and/or Critical Incidents, which may affect the health, safety, or welfare of the ...

Charles-Lea-Center

Incident Management Specialist Charles Lea Center | Clinical Services Drive Compliance, Safety, and ... ANE), critical incidents, and other reportable events that may impact an individual's health ...

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Critical Incident Management information

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How much do critical incident management jobs pay per year?

As of Sep 15, 2026, the average yearly pay for critical incident management in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is critical incident management?

A Critical Incident Management job involves identifying, assessing, and resolving high-impact IT or operational incidents to minimize business disruption. Professionals in this role coordinate incident response teams, communicate with stakeholders, and implement resolution strategies. They also analyze past incidents to improve processes and prevent future occurrences. Strong problem-solving skills, decision-making under pressure, and technical expertise are essential for success in this field.

What does a typical day look like for someone in critical incident management?

A typical day in Critical Incident Management often involves monitoring systems for potential threats or incidents, coordinating response teams, and leading efforts to resolve high-priority issues efficiently. You’ll proactively communicate with technical teams, business stakeholders, and external partners to gather information, document incidents, and ensure resolution steps are followed. The work can be fast-paced, requiring quick decision-making and the ability to remain calm under pressure. Collaboration is key, as you’ll often serve as a central point of contact during critical events. This role offers valuable experience in crisis leadership and can pave the way for advancement into senior management or specialized risk roles.

What are the key skills and qualifications needed to thrive in critical incident management, and why are they important?

To excel in Critical Incident Management, individuals need expertise in crisis response, risk assessment, and rapid problem-solving, often supported by a background in emergency management or IT and relevant industry certifications. Familiarity with incident management tools like ServiceNow, ITIL frameworks, and real-time communication platforms is typically required. Strong leadership, composure under pressure, and effective communication are standout soft skills for this position. These competencies are essential to ensure swift, organized responses that minimize disruption and facilitate swift recovery during high-stakes situations.

Is critical incident management a good career?

Critical incident management involves coordinating responses to emergencies and crises, requiring strong organizational, communication, and problem-solving skills. It can be a rewarding career for those interested in public safety, emergency response, or security, often involving certifications and shift work. Job stability and growth depend on industry demand and organizational size.

What does a critical incident management do?

A critical incident management professional coordinates responses to emergencies and crises to minimize impact and ensure safety. They assess incidents, develop response plans, communicate with stakeholders, and may use tools like incident management systems to coordinate efforts effectively.
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Infographic showing various Critical Incident Management job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Senior Incident Manager

On-site, Remote

Lambda
See more jobs at Lambdaexternal

$125K - $195K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU.
If you'd like to build the world's best AI cloud, join us.
We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting events, improving operational resilience, and driving incident management best practices across infrastructure, networking, platform engineering, and data center operations.
Role Overview
The Senior Incident Manager is responsible for leading the end-to-end lifecycle of operational incidents impacting AI infrastructure and data center services. This individual acts as the central command point during major incidents, ensuring rapid triage, cross-team coordination, effective communication, and structured post-incident analysis.
This role requires deep operational expertise in high-availability infrastructure, large-scale GPU clusters, networking, and cloud platforms, along with strong leadership and communication skills.
What You'll Do
Incident Leadership
  • Lead the response to critical (SEV-1 / SEV-2) incidents impacting AI infrastructure, GPU clusters, networking, storage, and data center operations.
  • Serve as the Incident Commander during major outages, coordinating engineering, networking, facilities, and vendor teams.
  • Act as the liaison between leadership and external teams during incidents / post-incidents to provide updates and status summaries.
  • Establish clear incident timelines, triage actions, and resolution plans.

Incident Management Operations
  • Own the incident response lifecycle including:
    • Assisting Technical Triage
    • Escalation
    • Coordination
    • Resolution
      Post-incident review
  • Ensure timely and accurate communication with internal stakeholders and leadership.
  • Maintain incident response documentation and operational playbooks.
  • Conduct analysis on incidents and identify patterns / trends for improvement in response and systems reliability.
  • Work in an On-Call Rotation to respond to, lead, and coordinate incidents

Cross-Functional Coordination
  • Work closely with:
    • Data center operations
    • Infrastructure engineering & operations
    • Network engineering
    • Platform reliability engineering
    • Security operations
    • Hardware and facility vendors
  • Drive alignment during outages involving multiple infrastructure layers.

Post-Incident Analysis & Continuous Improvement
  • Lead post-incident reviews (PIRs) and root cause analysis. Identify systemic reliability gaps and implement corrective actions.
  • Track incident metrics including MTTR, MTTD, and incident recurrence rates.

Operational Excellence
  • Improve incident response processes, escalation paths, and tooling by working with technical support and engineering teams..
  • Contribute to runbooks, operational standards, and reliability frameworks.
  • Support implementation of automation and observability improvements.

Communication & Reporting
  • Provide executive-level incident summaries and reports.
  • Deliver clear, concise updates during active incidents.
  • Maintain incident dashboards and operational health reporting.

You
  • 8+ years experience in incident management, site reliability engineering, or infrastructure operations
  • Experience managing incidents in large-scale distributed infrastructure environments
  • Strong understanding of:
    • Data center operations
    • GPU compute clusters
      Networking and storage infrastructure
    • Cloud or hybrid infrastructure platforms
  • Proven ability to lead high-pressure incident response situations
  • Experience with incident management frameworks (ITIL, SRE, or equivalent)
  • Excellent communication and stakeholder management skills
  • Experience with incident tracking and monitoring tools such as:
    • PagerDuty
    • ServiceNow
    • Jira
    • Datadog
    • Prometheus / Grafana

Nice to Have
  • Experience operating AI or HPC infrastructure
  • Background in SRE, infrastructure engineering, or data center operations
  • Familiarity with high-density GPU environments (NVIDIA clusters, InfiniBand networks)
  • Experience with hyperscale or colocation data center environments
  • Knowledge of automation and incident response tooling
  • Knowledge of and experience with Incident command system (ICS)
  • Experience in leading and developing incident command from stractch

Key Competencies
  • Incident Command & Leadership
  • Operational Decision Making
  • Cross-Team Coordination
  • Root Cause Analysis
  • Crisis Communication
  • Infrastructure Reliability

What Success Looks Like in This Role
  • Reduced Mean Time to Resolution (MTTR) for critical incidents
  • Improved cross-team incident coordination
  • High-quality post-incident reviews and corrective actions
  • Increased infrastructure reliability and operational maturity

Salary Range Information
The annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.
About Lambda
  • Founded in 2012, with 500+ employees, and growing fast
  • Our investors notably include TWG Global, US Innovative Technology Fund (USIT), Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, Gradient Ventures, Mercato Partners, SVB, 1517, and Crescent Cove
  • We have research papers accepted at top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG
  • Our values are publicly available: https://lambda.ai/careers
  • We offer generous cash & equity compensation
  • Health, dental, and vision coverage for you and your dependents
  • Wellness and commuter stipends for select roles
  • 401k Plan with 2% company match (USA employees)
  • Flexible paid time off plan that we all actually use

Equal Opportunity Employer
Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.

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