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Manager Critical Incident Management Jobs (NOW HIRING)

HMG America

Incident Manger

Jackson, MI · On-site

Jackson, MI Duration : Full-Time (Perm.) Conduct trainings on Incident Management process and Tool ... Desk Manager, Critical Incident Manager and Incident Managers understand their specific ...

Presbyterian Healthcare Services

$70K - $119K/yr

Under the direction of the Quality Manager, is responsible for and supervises Critical Incident Reporting activities. * Monitors staff case load and distributes daily work assignments to the team to ...

Phsorg

$70K - $119K/yr

Under the direction of the Quality Manager, is responsible for and supervises Critical Incident Reporting activities. * Monitors staff case load and distributes daily work assignments to the team to ...

Lambda

Senior Incident Manager

San Jose, CA · On-site

$170 - $210/hr

We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting ...

Maximus

Critical Incident Command (CIC) Shift Lead

VA · On-site +1

... managing workload distribution to ensure efficient and timely incident response. - Validate ... critical incidents are promptly elevated and addressed. - Ensure complete and accurate ...

Volto USA

Incident Management Specialist

San Jose, CA · On-site

The Incident Management Specialist is responsible for managing and resolving incidents related to Business Applications within the supply chain domain (specifically reverse logistics and parts ...

TekCommands Inc

Incident Management Analyst

Atlanta, GA · On-site

We are looking for an Incident Manager with 8+ years of ITSM/Incident Management experience to manage major incidents and ensure timely resolution with minimal business impact. The ideal candidate ...

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How much do manager critical incident management jobs pay per year?

As of Aug 9, 2026, the average yearly pay for manager critical incident management in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Critical Incident Management?

To thrive as a Manager Critical Incident Management, you need strong leadership, analytical problem-solving skills, and expertise in incident response, often backed by a degree in information technology or a related field. Familiarity with incident management frameworks (such as ITIL), ticketing systems, and certifications like ITIL or Certified Information Systems Security Professional (CISSP) are valuable. Excellent communication, decision-making under pressure, and the ability to coordinate cross-functional teams are critical soft skills. These competencies ensure rapid, effective resolution of critical incidents to minimize business impact and maintain operational continuity.

What are the roles and responsibilities of a Manager Critical Incident Management?

A Manager of Critical Incident Management is responsible for overseeing the response to major disruptions or crises that impact an organization’s operations, such as IT outages, security breaches, or other emergencies. They coordinate cross-functional teams to resolve incidents quickly, minimize business impact, and communicate effectively with stakeholders. Additionally, they analyze incidents post-resolution to identify root causes, implement improvements, and ensure compliance with incident management processes and policies.

How does a Manager Critical Incident Management typically collaborate with other departments during an incident?

A Manager of Critical Incident Management works closely with IT, security, communications, and executive teams to coordinate the organization's response to major incidents. During an incident, they facilitate cross-departmental meetings, ensure that information flows smoothly between teams, and delegate tasks to minimize downtime and mitigate risk. Their role often involves acting as the central point of contact, providing clear updates, and ensuring that all involved parties understand their responsibilities throughout the incident lifecycle.

What is the difference between Manager Critical Incident Management vs Incident Response Coordinator?

AspectManager Critical Incident ManagementIncident Response Coordinator
CertificationsCertified Emergency Manager (CEM), Crisis Management certificationsCertified Emergency Manager (CEM), Incident Command System (ICS) certifications
Work EnvironmentCorporate, government, or large organizations during crisesEmergency services, corporate security, or IT incident handling
ResponsibilitiesOversees incident response plans, manages teams, coordinates communicationExecutes incident response procedures, supports incident investigations

The Manager Critical Incident Management focuses on leading and coordinating overall incident response efforts within organizations, often managing teams and strategic planning. In contrast, the Incident Response Coordinator handles the tactical execution of incident response plans, supporting investigations and immediate actions. Both roles require similar certifications and work in related environments but differ mainly in scope and leadership responsibilities.

What cities are hiring for Manager Critical Incident Management jobs? Cities with the most Manager Critical Incident Management job openings:
What are the most commonly searched types of Critical Incident Management jobs? The most popular types of Critical Incident Management jobs are:
What states have the most Manager Critical Incident Management jobs? States with the most job openings for Manager Critical Incident Management jobs include:
Manager Critical Incident Management jobs near you

Incident Manger

HMG America

Jackson, MI • On-site

Full-time

Re-posted 8 days ago

Job description

Job Title : Incident Manger Location : Jackson, MI Duration : Full-Time (Perm.) Job Description: Conduct trainings on Incident Management process and Tool within the Steady State Operations staff to insure that they understand their respective responsibilities Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process Manage Incident Management 'Process Set-up data' in the Service Management Tools - this includes SLAs, OLAs, Notifications, automatic escalations, user feedback surveys etc. Changing needs of the process in the organization and the process data in the tool need to be aligned on an ongoing basis. Rarely does it happen that the Incident Manager raises an RFC on the Service Management Tool to make changes in the tool data to add/modify/improve the way the tool should support the changing needs of the Process

Provide adequate means for efficient handling of Critical Incidents, example: IVR updates, Operations Bridge, Contact lists, 'War Room' etc Work with the Event Management Process owner to optimize the interfaces between Event Management and Incident Management process and tools. Help the Event Management Process to mature by providing inputs on : False positives because of which Incident tickets were opened wrongly Incidents which the Event Management process and tools missed and should be included in the purview of Event Management going forward Continually improve the alignment of Incident Priorities by improving communication with those responsible for planning and managing service availability management and improvement initiatives (rarely do we find a named Availability Manager in the organizations - Normally this is a reactive, distributed responsibility across various tracks) Guide and enforce that the Incident Managers to recognize situations where they should open Problem Tickets Periodically audit Incident records and coach the Incident Management staff to Insure that 'ticket hops' are reduced to the minimum Avoid possible misuse of 'Pending' status by resolving groups Enforce the use of available knowledgebase, Configuration Management Database and Known Error Database for quicker resolution of Incidents Quality of updates being made into the Incident Records Devise, measure, report, monitor and improve the internally designed KPIs to improve the efficiency of Incident Management process. Example: Ticket hops, Incidents per staff, Incidents resolved using KB etc.

Detect Incidents that were solved but not logged. These will always exist, irrespective of the maturity of an organization. VIP Incidents are a classic example.

Even if VIPs don't log their own Incidents, the IT staff should log them on behalf of the VIPs. Policy makers themselves are, most conveniently, the policy breakers. Explore the opportunities for using 'self-help' tools in the interest of process efficiency.

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