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Manager Critical Incident Management Jobs (NOW HIRING)

Apple

Senior Incident Manager

Austin, TX

As a senior individual contributor, you'll set direction for incident management. It's a hands-on ... Background in high-availability systems, payments infrastructure, or customer-critical services.

Humana

Quality Improvement - Critical Incident

Review new Critical Incident entries for appropriateness to be classified as a Critical Incident ... Create and present education as requested by the Process Improvement Manager. * Participates in ...

Apple

Senior Incident Manager

Austin, TX

As a senior individual contributor, you'll set direction for incident management. It's a hands-on ... Background in high-availability systems, payments infrastructure, or customer-critical services.

Solutions3 LLC

Incident Manager II

Arlington, VA · On-site

$56K - $66K/yr

... critical asset owners who experience cyber-attacks, providing immediate investigation and ... incident management or cybersecurity operations Responsibilities Include: * Researching and ...

Humana

Quality Improvement - Critical Incident

Review new Critical Incident entries for appropriateness to be classified as a Critical Incident ... Create and present education as requested by the Process Improvement Manager. * Participates in ...

Solutions³ LLC

Incident Manager II

Arlington, VA · On-site

$56K - $66K/yr

... critical asset owners who experience cyber-attacks, providing immediate investigation and ... incident management or cybersecurity operations Responsibilities Include: * Researching and ...

K&L Gates

IT Incident Mgmt Lead

Austin, TX · On-site

$128K - $199K/yr

The IT Incident Management Lead is accountable for the Incident Management practice at K&L Gates ... Critical Illness Insurance * Hybrid/Remote Work Opportunities * Hospital Indemnity Insurance

DoubleVerify

Sr. Incident Manager

New York, NY · On-site

... Management (MIM) program, owning the end-to-end lifecycle of critical incidents-from detection and response through business impact assessment, communication, and post-incident improvement. This is a ...

Solutions³ LLC

Incident Manager II

Arlington, VA · On-site

$56K - $66K/yr

... critical asset owners who experience cyber-attacks, providing immediate investigation and ... incident management or cybersecurity operations Responsibilities Include: * Researching and ...

Solutions³ LLC

Incident Manager III

Arlington, VA · On-site

$94K - $112K/yr

... critical asset owners who experience cyber-attacks, providing immediate investigation and ... management or cybersecurity operations Responsibilities Include: * Correlating incident data to ...

Solutions³ LLC

Incident Manager III

Arlington, VA · On-site

$94K - $112K/yr

... critical asset owners who experience cyber-attacks, providing immediate investigation and ... management or cybersecurity operations Responsibilities Include: * Correlating incident data to ...

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Manager Critical Incident Management information

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How much do manager critical incident management jobs pay per year?

As of Aug 21, 2026, the average yearly pay for manager critical incident management in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What are the roles and responsibilities of a Manager Critical Incident Management?

A Manager of Critical Incident Management is responsible for overseeing the response to major disruptions or crises that impact an organization’s operations, such as IT outages, security breaches, or other emergencies. They coordinate cross-functional teams to resolve incidents quickly, minimize business impact, and communicate effectively with stakeholders. Additionally, they analyze incidents post-resolution to identify root causes, implement improvements, and ensure compliance with incident management processes and policies.

How does a Manager Critical Incident Management typically collaborate with other departments during an incident?

A Manager of Critical Incident Management works closely with IT, security, communications, and executive teams to coordinate the organization's response to major incidents. During an incident, they facilitate cross-departmental meetings, ensure that information flows smoothly between teams, and delegate tasks to minimize downtime and mitigate risk. Their role often involves acting as the central point of contact, providing clear updates, and ensuring that all involved parties understand their responsibilities throughout the incident lifecycle.

What are the key skills and qualifications needed to thrive as a Manager Critical Incident Management?

To thrive as a Manager Critical Incident Management, you need strong leadership, analytical problem-solving skills, and expertise in incident response, often backed by a degree in information technology or a related field. Familiarity with incident management frameworks (such as ITIL), ticketing systems, and certifications like ITIL or Certified Information Systems Security Professional (CISSP) are valuable. Excellent communication, decision-making under pressure, and the ability to coordinate cross-functional teams are critical soft skills. These competencies ensure rapid, effective resolution of critical incidents to minimize business impact and maintain operational continuity.

What is the difference between Manager Critical Incident Management vs Incident Response Coordinator?

AspectManager Critical Incident ManagementIncident Response Coordinator
CertificationsCertified Emergency Manager (CEM), Crisis Management certificationsCertified Emergency Manager (CEM), Incident Command System (ICS) certifications
Work EnvironmentCorporate, government, or large organizations during crisesEmergency services, corporate security, or IT incident handling
ResponsibilitiesOversees incident response plans, manages teams, coordinates communicationExecutes incident response procedures, supports incident investigations

The Manager Critical Incident Management focuses on leading and coordinating overall incident response efforts within organizations, often managing teams and strategic planning. In contrast, the Incident Response Coordinator handles the tactical execution of incident response plans, supporting investigations and immediate actions. Both roles require similar certifications and work in related environments but differ mainly in scope and leadership responsibilities.

Is a Manager Critical Incident Management a good career?

A Manager in Critical Incident Management oversees response strategies for emergencies and disruptions, requiring strong leadership, communication, and problem-solving skills. It is a specialized role often found in industries like healthcare, transportation, and security, with opportunities for advancement and certification in incident management frameworks. The career can be rewarding for those interested in crisis response and organizational resilience.

What does a Manager Critical Incident Management do?

A Manager Critical Incident Management oversees the response to major incidents that disrupt operations, coordinating teams to resolve issues quickly and minimize impact. They develop incident response plans, communicate with stakeholders, and ensure proper documentation and follow-up, often utilizing incident management tools and adhering to safety and compliance standards.

What cities are hiring for Manager Critical Incident Management jobs?

Cities with the most Manager Critical Incident Management job openings:

What are the most commonly searched types of Critical Incident Management jobs?

The most popular types of Critical Incident Management jobs are:

What states have the most Manager Critical Incident Management jobs?

States with the most job openings for Manager Critical Incident Management jobs include:

Manager Critical Incident Management jobs near you

Blockchain Incident Management Lead / Manager

SVATS

Jersey City, NJ • On-site

Other

Posted yesterday

New

Job description

Role: Blockchain Incident Management Lead / Manager

Location: Jersey City, NJ (Onsite)

Domain: Corporate & Investment Banking / Digital Assets

Key Responsibilities

Blockchain Incident Lifecycle: Oversee end-to-end logging, triage, and reporting of mainnet, testnet, and smart contract execution failures.

Technical War Rooms: Coordinate rapid-response communication between smart contract engineers, node operators, security teams, and traditional banking infrastructure peers.

Regulatory Compliance: Draft high-fidelity post-incident reports that meet strict federal and international financial regulatory compliance frameworks.

Metrics &Analytics: Build data-driven dashboards to track blockchain network uptime, transaction finality delays, gas fee anomalies, and team response metrics.

Required Qualifications

Experience: 10+ years in Financial Services IT Service Management (ITSM), Operational Risk, or Production Support, with at least 1-2 years dedicated to blockchain or decentralized applications (dApps).

Technical Knowledge: Deep understanding of enterprise blockchain mechanics (e.g., Ethereum/EVM, Hyperledger, Corda), consensus mechanisms, gas optimization, and smart contract logic.

Tooling Proficiency: Advanced hands-on experience with institutional ITSM platforms (ServiceNow, Jira) and blockchain analytics tools (Splunk, Dune, block explorers).

Communication: Masterful technical writing capability to simplify complex cryptographic or protocol-level anomalies into actionable summaries for non-technical stakeholders.

 

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