Manager Critical Incident Management Jobs (NOW HIRING)

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

You will lead Viasat’s 24/7 Global Security Operations Center driving rapid detection, triage, and response to global security events. You’ll coordinate physical security monitoring across worldwide facilities—including U.S. Government cleared sites—while leading all aspects of critical incident response with multi-functional partners. 

The day-to-day

Guide global travel risk management, executive security support, and overall organizational resilience efforts. In this role, you’ll ensure compliance across secured spaces, strengthen operational readiness, and improve the technologies and processes that power the GSOC.

GSOC Leadership & Operations Management

• Lead and manage daily operations of the 24/7 Global Security Operations Center ensuring rapid detection, assessment, addressing blocking issues, and reaction to worldwide security incidents.  
• Develop and maintain GSOC playbooks, SOPs, and procedures for handling blocking issues covering incident management, alarms, alerts, global threats, and executive protection support.  
• Provide handson leadership, coaching, and scheduling oversight for GSOC analysts and supervisors to maintain operational excellence.

Global Monitoring & Incident Response

• Supervise realtime monitoring of physical security systems, alarms, access control events, CCTV, and environmental alerts across global facilities— including cleared U.S. Government sites.
• Direct triage, workflow management, and escalation during critical incidents such as natural disasters, protests, crime events, infrastructure disruptions, and workplace safety threats.
• Serve as a primary incident manager or escalation point during significant global events affecting operations.

Critical Incident Management

• Coordinate crossfunctional response with HR, Legal, IT/Cyber, Facilities, Communications, Real Estate, and Business Continuity teams.
• Ensure clear, timely communication to leadership during major disruptions.
• Lead afteraction reviews and drive followon remediation to strengthen resilience.

Travel Risk Management

• Oversee global travel monitoring, threat assessments, trip tracking, and realtime traveler support.
• Manage workflows for elevatedrisk trip approvals, pretravel briefings, and emergency traveler assistance.
• Coordinate with executive protection and HR for highvisibility, highrisk travelers.

Executive Security Support

• Manage realtime threat monitoring and critical issue protocols for executive leadership and designated highprofile personnel.
• Maintain visibility of executive staff and key personnel during domestic and international travel.
• Support residential alarm monitoring, intelligence collection, and emergency communications as needed.

Facility Security & Cleared Site Support

• Ensure proper monitoring, alarm response, and documentation for all secured and U.S. Government cleared facilities.
• Maintain awareness of NISPOMrelated alarm requirements and partner with the Security Administration/FSO team to ensure compliance.
• Monitor contractor guard activity and sitelevel security events in partnership with facilities and physical security leads.

Technology, Tools & Data Management

• Oversee GSOC technologies including access control systems, video management systems, mass notification platforms, traveler tracking tools, and incident management software.
• Drive system integration, automation, and improvement initiatives.
• Utilize operational metrics and dashboards to inform leadership decisions and improve GSOC performance.

Policy, Compliance & Governance

• Ensure GSOC compliance with internal policies, data privacy requirements, and relevant regulatory obligations.
• Develop team training programs on threat assessment, incident response, customer service, and alarm monitoring standards.

What you'll need

• 5+ years' experience in security operations, emergency response, intelligence analysis, or corporate physical security
• 2+ years' leadership experience within a GSOC, SOC, or emergency operations environment
• Demonstrated understanding of physical security systems, including alarms, access control, CCTV, and mass notification tools  
• Demonstrated ability to manage critical incidents and make decisions effectively in fast-paced situations 
• Experience supporting executive security, travel risk programs, and/or global threat monitoring
• Solid verbal and written communication skills with the ability to brief leadership concisely
• Bachelor's Degree in Operations, Intelligence or equivalent work experience
• US Government position.  US Citizenship required
• Active DoD Secret Clearance or ability to obtain when administratively feasible
• Ability to travel up to 10%

What will help you on the job

• Knowledge of NISPOM, cleared facility requirements, and classified space security protocols
• Experience working with enterprise security platforms such as Lenel, Breakthrough, Dataminr, Everbridge, etc 
• Professional certifications such as ASIS CPP or PSP, business continuity credentials, or similar
• Demonstrated project management skills and experience driving process improvements

Salary range
$104,000.00 - $164,500.00 / annually.For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $129,000.00- $194,000.00/ annually
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.
EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

Qualifications:

• 5+ years' experience in security operations, emergency response, intelligence analysis, or corporate physical security
• 2+ years' leadership experience within a GSOC, SOC, or emergency operations environment
• Demonstrated understanding of physical security systems, including alarms, access control, CCTV, and mass notification tools  
• Demonstrated ability to manage critical incidents and make decisions effectively in fast-paced situations 
• Experience supporting executive security, travel risk programs, and/or global threat monitoring
• Solid verbal and written communication skills with the ability to brief leadership concisely
• Bachelor's Degree in Operations, Intelligence or equivalent work experience
• US Government position.  US Citizenship required
• Active DoD Secret Clearance or ability to obtain when administratively feasible
• Ability to travel up to 10%

Education:UNAVAILABLEEmployment Type: FULL_TIME