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Critical Incident Management Analyst Jobs (NOW HIRING)

Incident Management (ITSM/ITIL) - Managing the complete incident lifecycle, handling major incidents, ensuring SLA compliance, and driving incident resolution. * ServiceNow Reporting & Analytics ...

Position Summary The Critical Incident Coordinator provides centralized coordination and command ... into Problem Management. * Facilitate post-incident reviews and support root-cause-analysis ...

$125 - $150/hr

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here ... Excellent analytical and problem-solving skills * Understanding and experience in cloud ...

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How much do critical incident management analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for critical incident management analyst in the United States is $38.31, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $43.51 per hour, depending on experience, location, and employer.

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For Critical Incident Management Analyst jobs, the most frequently searched job titles are:

Critical Incident Management Analyst

Plano, TX โ€ข On-site

krg technology inc
IT Servicesย โ€ขย 201 - 500 employees

Full-time

Re-posted 18 days ago


Job description

Job Description

The role is responsible for the execution of the Global and North America Critical Incident Management processes (key) and supporting the transition to the Problem Management processes. This includes facilitating technical recovery bridges, communicating with all levels of leaderships, compiling reports that support analysis of incident trends, and participating in post-incident debriefs following a critical incident.

Additional Information

All your information will be kept confidential according to EEO guidelines.


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About KRG Technologies

Sourced by ZipRecruiter

KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Valencia, CA, US

Year founded

2003

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