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Job Description for Maintenance Technician in hotels

POSITION SUMMARY:

Keep all equipment in good repair with a minimum of downtime by providing day-to-day maintenance of the hotel. And to Complete maintenance work orders from all departments on a timely basis by following hotels standard operating procedures.

Continually work towards and support the improvement of engineering service to guests, other departments and fellow staffs.

MAINTENANCE TECHNICIAN DUTIES AND RESPONSIBILITIES:

• Respond and attend to guest repair requests.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests.
• Understand and operate advanced electrical, plumbing, refrigeration, and boiler systems.
• Communicate with different types of people to comprehend what they want and to provide them with information and assistance.
• Check for new maintenance requests from the PMS (Property Management System) and update remarks once the task is completed.
• Update the maintenance work order form / Job card and file them. 
• Ability to interpret readings from meters & gauges and other measuring units. 
• Ability to prioritize and organize work assignments.
• Ability to work under pressure situations and exercise good judgements.
• Ability to focus attention on details, speed, and accuracy.
• Ability to maintain confidentiality of hotel guests and pertinent hotel information.
• Ability to ensure security of guest room access and hotel property.
• Ability to read and understand test equipment, measuring devices, and safety manuals.
• Preform maintenance activities in the guest room like plunging toilets, unclogging drains, repairing all types of hardware,  electrical equipment including lamps, air conditioners / HVAC and AC ducts.
• Perform maintenance activities in hotel public areas like plunging toilets, unclogging drains, repairing all types of hardware, plumbing and electrical equipment and cosmetic items. 
• Program TV's and perform general housekeeping and engineering-related inventory duties.
• Test, troubleshoot and perform basic repairs on all types of equipment.
• To clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel.
• To operate as an independent mechanic by analyzing problems, identifying courses of action, and implementing solutions with available resources and to a high degree of quality.
• To be available for any emergencies and act in an engineering capacity to protect guests and associates, and preserve the building and its systems during the emergency.
• To monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems.
• Read and understand blueprints, schematic drawings, and technical parts breakdown.
• Carry out specific oral and written instructions.
• Maintain maintenance inventory and requisition parts and supplies as needed. 
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Maintains the hotel facility and related equipment in a safe and efficient manner.
• Performs other duties as assigned by Engineering Supervisor or Chief Engineer.
• Train and instruct other members of the staff through sharing knowledge and skills. 

PREREQUISITES:

To be able to work in a neat and efficient manner, keeping work areas clean and well organized. Ability to multi-task in busy environment and adhere to hotel Standard Operating Procedures. 

EDUCATION:

ITI or Diploma holder in Air conditioning and refrigeration or electrical or civil or mechanical.

EXPERIENCE:

Minimum 1 to 2 years’ experience in a similar role with a good understanding of English, both written and oral.